Managed Services Model (Telecom)

MS model, Factors and Value propositions, Pricing models, Phases and Key success factors.

What you'll learn

Managed Services Model

Factors and Value Propositions

Managed Services Model Phases

Pricing Models and Financial Impact

Key Success Factors

Requirements

Working in the Telecom or IT sector.

Description

In the telecommunications and IT sectors, the term Managed Services refers to a strategy where a company outsources certain aspects of its daily technology operations to a third party, typically known as a Managed Service Provider (MSP).Managed services contracts are partnerships between Managed Service Providers (MSPs) and operators, where the MSP assumes the responsibilities of operating, maintaining, designing, and managing the customer's network's daily operations.In this model, the customer is the entity that owns or has direct oversight of the managed entity or system, while the managed services provider (MSP) is the service provider delivering the managed services. The customer and the MSP are bound by a service level agreement (SLA), which stipulates the performance and quality metrics of their relationship.The training aims to teach the definition, structure, factors, and value propositions of the managed services model, which enhances customer satisfaction and provides efficiency and effectiveness in operations. It also covers the due diligence, pricing models, financial impact, project phases (strategy & design, transition, stabilization, transformation, continuous improvement, and closure), and key success factors. Additionally, transformation solutions are briefly introduced.The training is designed for all managers and employees working at operational and tactical levels in the operations departments of companies in the telecommunications and IT sectors, all managers and key role employees working in technical units of companies in these sectors, and entrepreneurs and employees who want to gain knowledge about the managed services model.

Overview

Section 1: Managed Services Model

Lecture 1 Managed Services Model

Section 2: Factors and Value Propositions

Lecture 2 Factors and Value Propositions

Section 3: Pricing Models and Financial Impact

Lecture 3 Pricing Models

Lecture 4 Financial Impact

Section 4: Managed Services Model Phases

Lecture 5 Phases (Strategy & Design and Transition)

Lecture 6 Phases (Stabilization and Transformation)

Lecture 7 Phases (Continuous Improvement and Project Closure)

Section 5: Key Success Factors

Lecture 8 Key Success Factors

Section 6: Assumptions, Exclusions and Lessons Learned

Lecture 9 Assumptions, Exclusions and Lessons Learned

Section 7: Summary

Lecture 10 Summary

Designed for managers and technical personnel in the ICT sector.