Listening To Hear: Enhancing Your Communication Skills

Problem Solving | Conflict Resolution | Psychological Safety | Empathy Training | Team Building | Appreciative Inquiry

What you'll learn

Learners will receive communication skills training historically taught to therapists.

Learners will develop insight to disarm conflict, and focus on solving problems, with a team building approach.

Learners will be introduced to right and left brain concepts, mirror neurons, and kinds of intelligence.

Learners will increase emotional intelligence skills, with practical workplace empathy insights.

Learners will be introduced to a proactive collaborative training tool: The Appreciative Inquiry.

Requirements

There are no prerequisites.

Description

Listening to hear is a skills building curriculum that will improve connection with ourselves & others to help manage conflict. We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions, learning to regulate them. In this course you will learn to navigate challenging situations, successfully solving problems, and resolving conflict with others. Specifically we will focus on the following techniques:Keep focus on what is being said verbally & non-verbally. When there is incongruence in the two, look to the non-verbal communication for keys to what the person is really saying. Let it go if you cannot control it, doing what you can with what is within your control. Listen for the other person's perspective & feelings, validating them even if you do not understand what they are experiencing. Avoid giving advice, instead asking open ended questions. Ask for clarification when something offends you, listening for insight.In conclusion, we introduce a proactive training tool  as a resource to begin utilizing with your teams, The Appreciative Inquiry. This will build skills and train your people to utilize healthy communication strategies in crisis, to solve problems and move through conflict successfully. Rise to become an expert communicator that people naturally want to follow and learn from. This is your blueprint for success with communication.

Overview

Section 1: Introduction: Communicating for Success

Lecture 1 What sets this unique communication course apart from others.

Lecture 2 The Importance of Listening

Lecture 3 A Story: Sarah’s Udemy Journey (Hypothetical)

Section 2: Communicating: 4 Steps

Lecture 4 4 Steps of Non Violent Communication

Lecture 5 Questions to ask during the process.

Lecture 6 Hugo communicates his needs to his manager.

Section 3: Mirror Neurons and Empathy

Lecture 7 What are mirror neurons and how they work.

Lecture 8 Mirror Neurons and Their Role With Empathy

Lecture 9 Nelly reacts to news affecting the workplace: Managing Emotion in the Workplace

Section 4: Resolving the Conflict

Lecture 10 How to Have the Talk

Lecture 11 Effective Conflict Resolution

Lecture 12 Listening in Action: Sally the Frustrated Manager & Her Team

Section 5: Developing Emotional Intelligence (EI)

Lecture 13 Strategies for building emotional intelligence.

Lecture 14 Strategies to Build Emotional Intelligence

Lecture 15 How to utilize EI to motivate Bill whose personal issues are affecting his work.

Section 6: Preventative Tool: The Appreciative Inquiry (AI)

Lecture 16 Proactive Skills Building: The Appreciative Inquiry

Lecture 17 Questions for the Appreciative Inquiry

Lecture 18 Applying AI for Team Building in a Stressed and Dysfunctional World

Lecture 19 A Story: Fostering Team Bonding and Achieving the Extraordinary Through AI

Section 7: Conclusion: Next Steps

Lecture 20 Action planning

Section 8: Bonus Lecture

Lecture 21 Bonus Lecture

Everyone who needs support with conflict resolution, personally, at work and as a facilitator.