It Support Technician Fundementals - Hardware And Software

Get fundation skills required to become IT support technician

What you'll learn

Computer Hardware

Computer Software Basic

Laptop Hardware

Operating System

Cables and connectors

Basic Hardware Troubleshooting

PC-Laptops Brands

Requirements

No prior experience needed

Description

This course was created to provide the basic knowledge needed to start a career as an IT support technician. You will learn about computer parts, cables, types of connections, basic hardware troubleshooting, most common laptops/pc brands that the company uses, and some basics about operating systems and most used software and how to install it. By the end of this tutorial, you will have good foundation skills that every IT support technician needs to know and then you will be able to move to more advanced topics like Networking, Active Directory, Cloud Services, Microsoft 365, Servers and more..You don't need to have any prior knowledge or experience to learn for this course. Road map:1. Computer Hardware Basics:- Intro- Processor- Memory- Hdd/Ssd- Graphics Card- Motherboard- Power Supply- Monitor- Mouse and Keyboard- Printer2. Cables: HDMI, Display Port, DVI, VGA, Audio, SATA, USB, Ethernet3. Summary – pc parts and connections4. Basic Hardware Troubleshooting5. Laptop Basics:- What is a laptop- Parts of the laptop- How to connect/Docking station- Common Laptops hardware problems6. Most Common Brands for business use = pc/ laptops7. Computer Software Basics:- Operating Systems- Chrome- Office Package- Adobe Reader- VLC- Teams- Winzip/WinRaR/7 Zip- Snipping Tool – Screenshots

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Computer Hardware Basics

Lecture 2 Processor - CPU

Lecture 3 Memory - RAM

Lecture 4 Hard Drive and Solid State Drive

Lecture 5 Graphics Card - GPU

Lecture 6 Motherboard - MBO

Lecture 7 Power Supply - PSU

Lecture 8 Monitor - Display

Lecture 9 Mouse and Keyboard

Lecture 10 Printer

Lecture 11 Cables and connection types

Lecture 12 Summary - PC Parts and Connections

Lecture 13 Basic Hardware Troubleshooting

Section 3: Laptop Basics

Lecture 14 What is a Laptop

Lecture 15 Ways to connect laptop / Docking station

Lecture 16 Common Laptop Hardware problems and how to dissasemble Laptop

Lecture 17 Most common Laptops/PCs brands

Section 4: Computer Software Basics

Lecture 18 Operating Systems - Windows, Linux, Mac OS

Lecture 19 Internet browsers - Chrome and Edge

Lecture 20 Office Package

Lecture 21 PDF reader

Lecture 22 Media Player - VLC

Lecture 23 Microsoft Teams

Lecture 24 Programs for file compression

Lecture 25 Snipping Tool

Begginers that want to start career in IT support