It Support Skills

Master the Essential Skills to Succeed in IT Support and Helpdesk Roles

What you'll learn

Understand the essential components of a computer and IT hardware.

Grasp the basics of networking, including IP addressing, routing, and network protocols.

Learn how to protect systems and networks from cyber threats.

Design and implement effective backup strategies.

Explore the fundamentals of Voice over IP (VoIP) systems.

Develop critical troubleshooting skills for real-world IT support scenarios.

Build confidence in delivering exceptional IT support services.

Requirements

There are no requirements or prerequisites for taking this course!

Description

Unlock the skills you need to excel in IT Support with this comprehensive course! Whether you’re a complete beginner or looking to enhance your technical expertise, this course is designed to provide you with the knowledge and confidence to handle real-world IT challenges effectively.This course offers an in-depth exploration of essential IT topics:IT & PC Hardware: Understand the core components of computers and IT hardware. Learn how to diagnose, troubleshoot, and resolve common hardware issues.Networking Essentials: Build a solid foundation in networking, including IP addressing, routing, and network configuration. Master tools and techniques to maintain and troubleshoot network connectivity.Cybersecurity Fundamentals: Discover how to secure systems, protect against cyber threats, and safeguard sensitive data in a constantly evolving digital environment.Backups & Disaster Recovery: Learn how to design and implement reliable backup strategies and effectively recover data, ensuring business continuity even in the face of disasters.VoIP Technologies: Gain a clear understanding of Voice over IP, how it supports modern communication systems, and how to troubleshoot VoIP-related issues.By the end of this course, you’ll have the technical skills and practical knowledge to excel in IT Support roles, provide top-tier assistance, and stand out as a professional in the field.Start your journey toward a rewarding IT career today. Enroll now and take the first step to becoming an IT Support expert!

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Business Internet / WAN Solutions

Lecture 2 Business Internet Services

Lecture 3 Service Level Agreements

Lecture 4 Backup/Secondary Internet Connections

Section 3: Firewalls

Lecture 5 Firewall Fundamentals

Section 4: Modem and Routers

Lecture 6 Modem and Router Fundamentals

Section 5: Switches

Lecture 7 Switch Fundamentals

Section 6: UPS (Uninteruptable Power Supply)

Lecture 8 UPS Fundamentals (Uninteruptable Power Supply)

Section 7: Storage

Lecture 9 Network Attached Storage (NAS)

Lecture 10 Storage Attached Network (SAN)

Lecture 11 External Hard Drives

Section 8: VoIP

Lecture 12 What is VoIP?

Lecture 13 How VoIP Works

Section 9: Wireless Access Points and Wireless Controllers

Lecture 14 Wireless Access Points

Lecture 15 Wireless Controllers

Section 10: Servers

Lecture 16 Server Hardware

Lecture 17 Windows Servers

Lecture 18 Linux Servers

Section 11: Network Cabinets and Racks

Lecture 19 Network Cabinets and Server Racks

Section 12: Security Cameras

Lecture 20 IP Security Cameras

Section 13: Cabling

Lecture 21 Ethernet

Lecture 22 Fibre

Lecture 23 Patch Panels

Section 14: Workstation Hardware

Lecture 24 Motherboard (The Backbone)

Lecture 25 CPU (The Brain of the Computer)

Lecture 26 RAM (Temporary Memory and Speed Booster)

Lecture 27 Storage (HDD vs. SSD - What’s the Difference?)

Lecture 28 GPU (Graphics and Why it Matters)

Lecture 29 How to Read PC Hardware Specifications

Lecture 30 Power Supply (Keeping Everything Running)

Lecture 31 Common Myths about PC Hardware

Lecture 32 Understanding Hardware Bottlenecks

Lecture 33 Cooling Systems (Fans, Liquid Cooling, and Airflow)

Lecture 34 The Role of Cooling in PC Hardware

Lecture 35 PC Cases and Form Factors

Lecture 36 Peripherals (Monitors, Keyboards, Mice, and More)

Lecture 37 Ergonomics in the world of PCs

Lecture 38 Operating Systems

Section 15: Networking

Lecture 39 What is Networking and Why is it Important?

Lecture 40 Understanding Networks (LAN, WAN, and MAN)

Lecture 41 Overview of IP Addressing (IPv4 Basics)

Lecture 42 IPv4 Addressing Summary

Lecture 43 Subnetting

Lecture 44 Subnetting Summary

Lecture 45 IPv6 Addressing: The Future of Networking

Lecture 46 Introduction to OSI and TCP/IP Models

Lecture 47 Layers of the OSI Model – Simplified

Lecture 48 How the TCP/IP Model Works

Lecture 49 Introduction to Networking Protocols

Lecture 50 Overview of TCP vs UDP

Lecture 51 Common Network Ports and Protocols Explained

Lecture 52 Understanding Bandwidth and Throughput

Section 16: Cybersecurity

Lecture 53 The CIA Triad

Lecture 54 Authentication, Authorization, and Accounting (AAA)

Lecture 55 Encryption Basics

Lecture 56 What is Malware (Viruses, Trojans, Ransomware)

Lecture 57 What is Phishing and Social Engineering

Lecture 58 What is Denial-of-Service (DoS) and Distributed DoS (DDoS) attacks

Lecture 59 What is Insider Threats

Lecture 60 Cyberattack Case Studies

Lecture 61 Exploring Lesser-Known Cybersecurity Threats

Lecture 62 Antivirus and Anti-malware Software

Lecture 63 Network Security Tools

Lecture 64 Password Managers and Multi-Factor Authentication (MFA)

Lecture 65 Basics of Security Information and Event Management (SIEM)

Lecture 66 Compliance and Regulations

Lecture 67 Cybersecurity Frameworks

Lecture 68 Emerging Trends in Cybersecurity

Section 17: The Importance of Backups

Lecture 69 Backup and Recovery Strategies

Lecture 70 3-2-1-1-0 Rule

Lecture 71 Planning and Implementing Backups

Individuals with little to no prior experience in IT who want to build a strong foundation in IT Support and Helpdesk skills.,Anyone looking to start a career in IT support, helpdesk roles, or related technical fields.,Professionals from non-IT backgrounds who want to transition into the tech industry.,Those pursuing or recently completing education in IT, computer science, or related fields and seeking practical, real-world skills.