It Helpdesk Fundamentals

Unlock Success: IT Helpdesk Fundamentals Course for Expert IT Support

What you'll learn

Learn how to manage and troubleshoot Windows 10.

Learn to diagnose end user issues.

Learn how to find and remove malware.

Learn how to add Machines to a Windows network.

Troubleshoot driver and software update issues.

Troubleshoot connectivity issues.

How to interview for a helpdesk support position.

Use common problem-solving methodologies.

Grasp the fundamentals of computer networking and troubleshoot common network issues.

Understand the basics of IP addressing, DNS, and DHCP.

Requirements

No prerequisites. This course assumes that you are new to IT and networking.

Description

Embark on a transformative journey into the heart of IT support with our "IT Helpdesk Fundamentals" course. Designed for beginners and those looking to solidify their foundational knowledge, this comprehensive course covers key aspects essential for success in the dynamic world of IT helpdesk.Discover the core principles of IT support, unravel the intricacies of hardware and software, and master popular operating systems. Delve into computer networking essentials, explore security protocols and develop proficiency in remote troubleshooting. Our practical, hands-on approach ensures you gain actionable skills applicable to real-world scenarios.What sets this course apart is its emphasis on cultivating excellent customer service skills, a critical aspect of IT support. Navigate through challenges with grace and efficiency, enhancing your problem-solving abilities. Whether you're an aspiring IT professional or a current helpdesk employee, this course equips you with the expertise employers demand.Elevate your career in IT support with our 'IT Helpdesk Fundamentals' course. Master essential skills, from hardware troubleshooting to network configurations, and gain a solid foundation in operating systems. Learn to provide seamless remote support, enhance security measures, and perfect your customer service techniques. This course is your gateway to a successful IT helpdesk career—enroll now and take the first step towards becoming a sought-after IT professional!Join us to unlock the door to a rewarding career in IT support. Enroll now and empower yourself with the IT Helpdesk Fundamentals needed to excel in this ever-evolving field.

Overview

Section 1: Introduction

Lecture 1 Introduction to IT Helpdesk Support

Section 2: Customer Service Skills

Lecture 2 Mastering Effective Communication Skills

Section 3: Basic Network Support

Lecture 3 Networking fundamentals

Section 4: Troubleshooting

Lecture 4 Problem-solving techniques

Lecture 5 Overview of Event Viewer in Windows Server

Lecture 6 Video - How to fix public IP being blacklisted

Lecture 7 Fix TCPIP Corruption in Windows 10 Using Netsh

Lecture 8 Reset Window 10 Network Adapter

Lecture 9 Video - Troubleshooting Internet Connectivity

Lecture 10 Video - Using PowerShell to Gather Firewall Information

Lecture 11 Video - Using netsh to Manage the Windows Firewall

Lecture 12 Video - NSLookup

Lecture 13 Video - IP Blacklisting…How to Identify and Fix

Section 5: Backup and Recovery

Lecture 14 Enable System Restore on Windows 10

Lecture 15 Create a System Restore point on Windows 10

Lecture 16 Recover using System Restore on Windows 10

Section 6: Printers

Lecture 17 TCP-IP Printing overview

Lecture 18 Video and Lab - Adding a Printer to the Network Using TCPIP

Lecture 19 Add a Network Printer to a Windows 10 Client

Lecture 20 Printer Pooling

Lecture 21 Add a network printer in Windows Server

Lecture 22 Install and use the Print Management

Lecture 23 Deploy printers using Group Policy in Windows Server

Section 7: Windows 10

Lecture 24 Repair Windows 10 with System File Checker (SFC)

Lecture 25 Repair Windows 10 System files offline Using (SFC)

Lecture 26 Use ReadyBoost to Speed up Windows 10

Lecture 27 Video and Lab - Join a Windows 10 Client to a Microsoft Domain

Lecture 28 Video - The Microsoft Windows Malicious Software Removal Tool

Lecture 29 Video - Easy Trick to Free Up Disk Space

Lecture 30 Accessing Safe Mode In Wndows 10/11

Lecture 31 Video - Connecting a Bluetooth Device in Windows 10

Section 8: Troubleshooting Microsoft Word

Lecture 32 Using the File Open and Repair Feature

Lecture 33 Repair or Reinstall Your Microsoft Office Word 2016

Lecture 34 Word Experienced an Error Trying to Open the file

Lecture 35 Reset Microsoft Office Word to Default Settings

Section 9: Identifying and Removing Malware

Lecture 36 Basics of cybersecurity

Lecture 37 Video - Overview of Windows Sysinternal Tools

Lecture 38 Video - Overview of Sysinternal's Process Explorer

Lecture 39 Video and Lab - Finding Malware with Sysinternal's Process Explorer

Anyone seeking entry-level positions in the IT support field.,Those wanting to prepare for a career in IT that have no technical training or experience.,Anyone wanting to start their career as IT Support/HelpDesk/Technician