It Help Desk And Technical Support - With Real Examples!

Master Essential IT Support Skills with Real-World Scenarios. Your Step-by-Step Guide to Launching a Career in IT.

What you'll learn

Master Essential Help Desk Skills: Gain practical knowledge to confidently handle common IT support tasks and incidents.

Troubleshoot Real-World Problems: Learn step-by-step approaches to diagnosing and resolving issues like slow PCs, network problems, password resets, and more.

Learn how to Communicate Effectively with Users, Customers and Clients.

Use Industry-Standard Tools and Techniques: Get hands-on experience with tools like Microsoft Quick Assist and common Windows utilities.

Prepare for help desk roles with practical scenarios, roleplays, assignments, and quizzes designed to simulate real workplace challenges.

Learn how to protect users and systems through phishing awareness, password management, and incident response.

Requirements

A willingness to learn and practice IT support skills.

No prior IT experience or certifications required — this course is designed for complete beginners.

An eagerness to develop problem-solving and communication skills essential for help desk roles.

Description

Are you ready to launch an exciting career in IT support and become the essential problem-solver every company needs? This comprehensive Help Desk course is designed to take you from beginner to confident IT support professional with real-world skills you can start using immediately!Through engaging, hands-on video demonstrations, realistic roleplays, and clear step-by-step guides, you’ll learn how to troubleshoot the most common technical issues. From slow computers and software errors to network outages and password resets. But this course is much more than just fixing problems. You’ll also develop the communication skills to interact professionally with users, manage incidents effectively, and provide excellent customer service every time.We focus on practical, real-world scenarios that help you build the kind of experience employers are looking for. You’ll understand IT security basics, how to respond to possible virus infections, and the importance of password management, critical knowledge for any help desk role. The course also introduces powerful tools like Microsoft Quick Assist to help you support users remotely.Best of all, when you complete the course, you’ll earn a professional certificate of completion that you can proudly add to your resume and LinkedIn profile — making you stand out in the competitive IT job market. This certificate proves you have the skills and confidence to hit the ground running in a help desk or IT support role.Whether you’re starting fresh or want to sharpen your skills, this course is your gateway to a rewarding IT career. Don’t wait — enroll today and master the help desk like a pro!

Overview

Section 1: Introduction

Lecture 1 Introduction to Course

Lecture 2 How To Use These Examples

Lecture 3 IT Help Desk Roles and Launching Your Career!

Lecture 4 Troubleshooting Methodology

Lecture 5 Dan Mill Training

Section 2: Identity and Access Troubleshooting

Lecture 6 Join a Device to a Domain

Lecture 7 Locked Account and Forgotten Password

Lecture 8 Cannot Access File Share Folders

Lecture 9 Onedrive and File Backups

Section 3: Operating System Issues

Lecture 10 Install Windows on this New Laptop

Lecture 11 Cannot Install Application

Lecture 12 Troubleshooting Group Policy Objects

Lecture 13 The Dreaded - Blue Screen of Death (BSOD)

Section 4: Network Troubleshooting

Lecture 14 Slow Internet

Lecture 15 WiFi Won't Connect

Lecture 16 Remote Site - Internet Down!

Lecture 17 Printer Issues

Section 5: Workstation Hardware

Lecture 18 Display Issues

Lecture 19 Sound Issues

Lecture 20 Slow Loading Applications / Slow PC Troubleshooting

Lecture 21 Hard Drive Disk Space Issues

Section 6: Security Troubleshooting

Lecture 22 Virus/Malware on a Device

Lecture 23 Device Out of Compliance (Windows Updates)

Lecture 24 How the Help Desk Can Help with Phishing Awareness

Lecture 25 Password Management Systems

Section 7: Tools of the Help Desk

Lecture 26 Helpdesk Ticketing Systems

Lecture 27 Example: Helpdesk Ticketing System

Lecture 28 Microsoft Quick Assist

Lecture 29 Remote Management and Monitoring Tools

Lecture 30 ITIL (Information Technology Infrastructure Library)

Lecture 31 Example: Documentation System

Section 8: Course Conclusion

Lecture 32 How to be that stand-out employee!

Lecture 33 Course Certification and Course Completion

Aspiring IT professionals looking to launch their career in help desk or technical support roles.,Career changers interested in entering the IT industry with foundational, job-ready skills.,Students or recent graduates wanting practical, real-world experience before applying for help desk jobs.,Current help desk staff seeking to improve troubleshooting, communication, and security awareness.,Anyone who wants to confidently support users, solve common IT problems, and grow in their technical career.