Iso 9001 Quality Management | Introduction Course

A course focusing specifically on the essentials of quality management and the clauses of ISO 9001:2015.

What you'll learn

To understand the key principles of good quality management.

To understand each-and-every requirement of the ISO 9001 standard.

To understand how to demonstrate, to an auditor, you have met all applicable requirements of the ISO 9001 standard.

To understand the process model.

To understand the PDCA (Plan-Do-Check-Act) cycle.

To understand the necessary quality-related documentation, and management of that documentation, to meet the applicable requirements of ISO 9001.

Requirements

No obligatory pre-requisites, although delegates will benefit from having access to a copy of the ISO 9001 standard (though not essential).

Prior quality management or ISO experience will help, but this is not essential.

Description

Delivered by Simon Myers, who has over 25 years' experience in ISO, our course will train you (or your staff) on key quality management principles and the requirements of each and every ISO 9001 clause. The course is split into organized modules which you can revisit at any time.We will firstly go through the broader principles of good quality management, before working our way through the standard, discussing each clause in detail - what is it looking for? How do you meet this requirement? How do you demonstrate to an auditor that you have met this requirement?This course is designed for a range of people:For leadership teams in organizations, this course will help improve your understanding of quality and ISO compliance within the wider context of your organization.For professionals exercising the idea of becoming internal, or even external, ISO 9001 auditors, this course acts as an excellent entry point to understanding quality management and the ISO 9001 standard.For quality professionals in organizations of any size, industry or type, this course will enhance your ability to carry out your role at the organization, and further improve yourself personally as a quality professional.Indeed, the benefits of this course are both personal and organizational. Personally, your knowledge on this topic is greatly enhanced, opening up new personal opportunities. Organizationally, the knowledge you introduce will enhance quality management at the organization, helping you achieve and maintain ISO 9001 certification, which helps you to attract and retain customers.We look forward to having you on the course!

Overview

Section 1: Introduction

Lecture 1 Introduction to the Course

Section 2: Key Principles of Good Quality Management

Lecture 2 Introduction to Section 1

Lecture 3 Meaning of 'Quality' and 'Quality Management System'

Lecture 4 Process Model

Lecture 5 PDCA (Plan-Do-Check-Act) Cycle & 9001 Standard Layout

Lecture 6 Quality Management Principles

Section 3: Clause-by-Clause: Sections 1-3

Lecture 7 Introduction to the Clause-by-Clause Sections

Lecture 8 Sections 1-3 (The Non-Auditable Sections)

Section 4: Clause-by-Clause: Section 4 (Context)

Lecture 9 Section 4 (Context) Overview

Lecture 10 Clause 4.1 - Understanding the Organization and its Context

Lecture 11 Clause 4.2 - Understanding Needs and Expectations of Interested Parties

Lecture 12 Clause 4.3 - Scope of the QMS

Lecture 13 Clause 4.4 - Process of the QMS

Section 5: Clause-by-Clause: Section 5 (Leadership)

Lecture 14 Section 5 (Leadership) Overview

Lecture 15 Clause 5.1 - Leadership and Commitment

Lecture 16 Clause 5.2 - Quality Policy

Lecture 17 Clause 5.3 - Roles, Responsibilities, Authorities

Section 6: Clause-by-Clause: Section 6 (Planning)

Lecture 18 Section 6 (Planning) Overview

Lecture 19 Clause 6.1 - Actions to Address Risks and Opportunities

Lecture 20 Clause 6.2 - Quality Objectives and Planning to Achieve Them

Lecture 21 Clause 6.3 - Planning of Changes

Section 7: Clause-by-Clause: Section 7 (Support)

Lecture 22 Section 7 (Support) Overview

Lecture 23 Clause 7.1 - Resources

Lecture 24 Clause 7.2 - Competence

Lecture 25 Clause 7.3 - Awareness

Lecture 26 Clause 7.4 - Communication

Lecture 27 Clause 7.5 - Documented Information

Section 8: Clause-by-Clause: Section 8 (Operations)

Lecture 28 Section 8 (Operations) Overview

Lecture 29 Clause 8.1 - Operational Planning and Control

Lecture 30 Clause 8.2 - Requirements for Products and Services

Lecture 31 Clause 8.3 - Design and Development of Products and Services

Lecture 32 Clause 8.4 - Control of Externally Provided Processes, Products and Services

Lecture 33 Clause 8.5 - Production and Service Provision

Lecture 34 Clause 8.6 - Release of Products and Services

Lecture 35 Clause 8.7 - Control of Nonconforming Outputs

Section 9: Clause-by-Clause: Section 9 (Performance Evaluation)

Lecture 36 Section 9 (Performance Evaluation) Overview

Lecture 37 Clause 9.1 - Monitoring, measurement, analysis and evaluation (MMAE)

Lecture 38 Clause 9.2 - Internal Audit

Lecture 39 Clause 9.3 - Management Review

Section 10: Clause-by-Clause: Section 10 (Improvement)

Lecture 40 Section 10 (Improvement) Overview

Lecture 41 Clause 10.1 - General

Lecture 42 Clause 10.2 - Nonconformity and Corrective Action

Lecture 43 Clause 10.3 - Continual Improvement

Lecture 44 Outro

For professionals exercising the idea of becoming internal, or even external, ISO 9001 auditors, this course acts as an excellent entry point to understanding quality management and the ISO 9001 standard. For quality professionals in organizations of any size, industry or type, this course will enhance your ability to carry out your role at the organization, and further improve yourself personally as a quality professional.,For quality professionals in organizations of any size, industry or type, this course will enhance your ability to carry out your role at the organization, and further improve yourself personally as a quality professional.,For leadership teams in organizations, this course will help improve your understanding of quality and ISO compliance within the wider context of your organization.