Iso 7101:2023. Quality Management In Healthcare

Design, implement and improve a management system for quality in a healthcare organization

What you'll learn

The requirements of ISO 7101:2023

How to ensure patient safety

About the elements of a quality management system in healthcare

What means people-centered care

How to manage risks and opportunities in a healthcare organization

Requirements

Familiarity with quality management concepts is useful, but not mandatory

Description

Explore the world of quality management in healthcare with ISO 7101:2023. Understand what people-centered care means, what are the aspects that should be the focus of a healthcare organization to ensure patient safety, how risks and opportunities should be managed or what documentation is needed to support the effective operation of a management system for quality in a healthcare organization.This course offers an in-depth exploration of a quality management system that is tailored to a healthcare organization, following the requirements of ISO 7101. The course equips you with the knowledge and tools necessary to enhance healthcare quality, patient safety, cost-effectiveness, and reputation in a healthcare institution.Course StructureWe start with an introductory section that helps you understand how the concept of quality is defined, what is a quality management system or what are the benefits of adopting a management system for quality in a healthcare organization.The following sections of the course follow the clauses of ISO 7101:2023 Context of the organization (Clause 4)Leadership (Clause 5)Planning (Clause 6)Support (Clause 7)Operation (Clause 8)Performance evaluation (Clause 9)Improvement (Clause 10)Course HighlightsComprehensive coverage of ISO 7101:2023 requirements.Practical solutions for healthcare organizations to implement a management system for quality.Explanations of subjects such as healthcare risk management, quality policy and objectives, QMS documentation control, ethics in healthcare, patient safety, waste management and environmental responsibility for a healthcare institution,  service design, facilities maintenance, the internal audit of the management system and the management review, how to deal with nonconformities and more.Understand the process for certification to ISO 7101 for a healthcare organization and for a quality management professional.Master the art of quality management in healthcare and understand the requirements of ISO 7101:2023 through this clear, easy-to-understand and detailed course.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Quality management and the healthcare sector

Lecture 3 About ISO 7101

Lecture 4 A management system for quality in healthcare organizations

Section 2: Context of the organization (clause 4)

Lecture 5 Understanding the organization and its context

Lecture 6 Understanding the needs and expectations of stakeholders

Lecture 7 Determining the scope of the management system for quality

Lecture 8 Management system for quality in healthcare organizations

Lecture 9 Recapitulation clause 4 of ISO 7101:2023

Section 3: Leadership (clause 5)

Lecture 10 Leadership and commitment

Lecture 11 Healthcare quality policy

Lecture 12 Roles, responsibilities and authorities

Lecture 13 Service user focus

Lecture 14 Access to care

Lecture 15 Recapitulation clause 5 of ISO 7101:2023

Section 4: Planning (clause 6)

Lecture 16 Actions to address risks and opportunities

Lecture 17 Risk culture

Lecture 18 Risk management process

Lecture 19 Healthcare quality objectives and planning to achieve them

Lecture 20 Planning of changes

Lecture 21 Recapitulation clause 6 of ISO 7101:2023

Section 5: Support (clause 7)

Lecture 22 Resources

Lecture 23 Competence

Lecture 24 Awareness

Lecture 25 Communication

Lecture 26 Documented information (part 1)

Lecture 27 Documented information (part 2)

Lecture 28 Recapitulation clause 7 of ISO 7101:2023

Section 6: Operation (clause 8)

Lecture 29 Operational planning and control

Lecture 30 Healthcare facilities management and maintenance

Lecture 31 Contingency planning for facilities and services

Lecture 32 Equipment

Lecture 33 Waste management

Lecture 34 Handling and storage of materials

Lecture 35 Service user belongings

Lecture 36 Emerging technologies

Lecture 37 Service design in healthcare

Lecture 38 Supplies and services from external providers

Lecture 39 Provision of services

Lecture 40 People-centered care

Lecture 41 Service user experience

Lecture 42 Compassionate care

Lecture 43 Inclusivity and diversity

Lecture 44 Health literacy

Lecture 45 Co-production

Lecture 46 Workforce wellbeing

Lecture 47 Ethics

Lecture 48 Patient safety

Lecture 49 Knowledge and learning in safety

Lecture 50 Patient identification

Lecture 51 Medication safety

Lecture 52 Surgical safety

Lecture 53 Infection prevention and control

Lecture 54 Prevention of falls, pressure ulcers and thromboembolism

Lecture 55 Diagnostic safety

Lecture 56 Blood transfusions

Lecture 57 Recapitulation clause 8 of ISO 7101:2023

Section 7: Performance evaluation (clause 9)

Lecture 58 Monitoring, measurement, analysis and evaluation

Lecture 59 Internal audit

Lecture 60 Management review

Lecture 61 Recapitulation clause 9 of ISO 7101:2023

Section 8: Improvement (clause 10)

Lecture 62 Continual improvement

Lecture 63 Management of nonconformity and corrective action

Lecture 64 Certification according to ISO 7101

Lecture 65 Thank you and good bye!

Quality managers,QMS auditors and consultants,Healthcare quality professionals,Healthcare risk managers,Healthcare educators,Quality management professionals