Human Centered Design: A Crash Course

Solve the problems that matter

What you'll learn

Discover problems that matter.

Generate and prioritize solution ideas.

Test an idea while minimizing risk.

Deliver a solution that solves the problem.

Requirements

No prior knowledge needed.

Description

I bet you've heard the term Human Centered Design (HCD) a lot. And I suspect you've heard other terms too, like Design Thinking, User Experience Design (UXD) and Customer Experience Design (CXD). They're all variations of a theme.That theme is that everyone provides a service to someone, and to improve that service for them, you can solve the problems they're facing.While I believe Human Centered Design can boost your performance, I also believe the way it's presented to new-comers tends to be vague and overly complicated.My name is Ryan Tracey and I'm a senior Learning & Development professional in the corporate sector. I've also worked in the Higher Education and government sectors, and I’m a certified HCD practitioner.I'm a very pragmatic person, so this course is designed to cut through all the jargon and the hype, and give you the basic tools you need to start using HCD today. I'll walk you through a straight-forward 4-step process, and at each step I'll share 3 things that you can do immediately.So if you want to get up to speed with HCD in half an hour, and start using it to solve the problems that matter, join me!

Overview

Section 1: Introduction

Lecture 1 Welcome

Lecture 2 Scenario

Lecture 3 Trap

Lecture 4 What is HCD?

Lecture 5 How to do HCD

Section 2: Problem

Lecture 6 Source the problem

Lecture 7 Look through the customer lens

Section 3: Discover

Lecture 8 Overview

Lecture 9 Talk to your customers

Lecture 10 Map the customer journey

Lecture 11 Empathize with your customers

Section 4: Define

Lecture 12 Overview

Lecture 13 Cluster related insights

Lecture 14 Prioritize the problems

Lecture 15 Craft a HMW statement

Section 5: Develop

Lecture 16 Overview

Lecture 17 Brainstorm ideas

Lecture 18 Crowdsource ideas

Lecture 19 Include the introverts

Section 6: Deliver

Lecture 20 Overview

Lecture 21 Prioritize the ideas

Lecture 22 Validate the priority

Lecture 23 Test the solution

Section 7: Solution

Lecture 24 Overview

Lecture 25 Minimum Viable Product

Lecture 26 Disclaimer

Section 8: Farewell

Lecture 27 Call to action

Lecture 28 Continually improve

You've heard of HCD or Design Thinking and you want to learn more about it.,You've done some reading or training in HCD but still you don't quite get it.,You’re ready to use HCD but you don't know where to start.