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    Handling Difficult Conversations & Effective Confrontations

    Posted By: ELK1nG
    Handling Difficult Conversations & Effective Confrontations

    Handling Difficult Conversations & Effective Confrontations
    Published 3/2023
    MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
    Language: English | Size: 856.50 MB | Duration: 0h 44m

    Preparing Yourself for Difficult Conversations and Learning How to Confront Conflict Successfully

    What you'll learn

    Restate the causes, signs, and tips to handle emotional factors that impact a difficult conversation

    Employ active listening, communication, and rapport building tips for effectively handling difficult conversations

    Describe how to manage strong emotions of self, from others, and coping strategies for emotional situations

    List strategies for effective negotiation

    Summarize approaches and barriers to conflict resolution

    Develop a plan for ongoing improvement with handling difficult conversations and effective confrontations

    Requirements

    Be open minded to learning techniques for better self management and management of others when facing difficult conversations

    Description

    Have you ever found yourself dreading a difficult conversation or confrontation withsomeone? It's a natural response, as these situations can be uncomfortable and evenanxiety-inducing. However, it's important to be equipped with the tools and strategies tohandle these situations effectively.In this day and age, it's more important than ever to be able to navigate difficultconversations and confrontations, whether it's in your personal or professional life.Whether it's addressing a sensitive issue with a colleague or having a heart-to-heartconversation with a loved one, learning how to handle these situations can make all thedifference in the outcome.The more we try to avoid difficult conversations and confrontations, the more likely theyare to escalate. That's why it's essential to be prepared when entering such a situation.Fortunately, this course is here to help you equip yourself with the tools and mindsetnecessary to navigate these tough conversations with confidence and success.This course was created for anyone who wants to master the art of handling difficultconversations and confrontations. This skill or lack thereof  can have major impacts on all important relationships in one's life.So no matter your background or experience level,this guide is designed to help you become a more confident and successfulcommunicator.  I'm eager to get started. So let's dive right in!

    Overview

    Section 1: Introduction

    Lecture 1 Introduction

    Section 2: Module 1: Understanding Difficult Conversations

    Lecture 2 Lesson 1: Root causes of difficult conversations

    Lecture 3 Lesson 2: Recognizing the signs of a difficult conversation

    Lecture 4 Lesson 3: Understanding how emotions impact conversations

    Section 3: Module 2: Active Listening and Communication

    Lecture 5 Lesson 1: Importance of Active Listening

    Lecture 6 Lesson 2: Verbal and Non Verbal Communication

    Lecture 7 Lesson 3: Building Rapport and Trust

    Section 4: Module 3: Managing Emotions

    Lecture 8 Lesson 1: Identifying and Managing Your Own Emotions

    Lecture 9 Lesson 2: Dealing with Strong Emotions from Others

    Lecture 10 Lesson 3: Coping Strategies for Emotional Situations

    Section 5: Module 4: Negotiation and Conflict Resolution

    Lecture 11 Lesson 1: Strategies for Effective Negotiation

    Lecture 12 Lesson 2: Approaches to Conflict Resolution

    Lecture 13 Lesson 3: Overcoming Common Barriers to Resolution

    Lecture 14 Lesson 4: Developing a Plan for Ongoing Improvement

    Section 6: Closing

    Lecture 15 What's Next

    Adults seeking ways to master the art of communicating more effectively during difficult or challenging conversations within social, family, and professional relationships