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    Everyday Empathy At Work For Team Building And Career Growth

    Posted By: ELK1nG
    Everyday Empathy At Work For Team Building And Career Growth

    Everyday Empathy At Work For Team Building And Career Growth
    Published 7/2023
    MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
    Language: English | Size: 1.45 GB | Duration: 2h 5m

    Empathy helps with team building, job happiness, and employee retention. Includes scientific and industry research

    What you'll learn

    Scientific research on empathy

    Professional research on empathy in the workplace

    Scenarios and phrases for more empathetic communication

    Active listening

    Listening to body language

    Sharing of real-world experience of a workplace with and without empathy

    Requirements

    There are no requirements for this course - just have an open mind and an empathetic heart!

    Description

    Use empathy to grow into a leadership role or grow your current leadership or management position.PROFESSIONAL INDUSTRY RESEARCH ON EMPATHY IN THE WORKPLACESee research being done today on what employees expect from their management in terms of empathy. Employees report higher levels of job loyalty, creativity, feeling included, and work productivity when their managers display and follow up on empathy and compassion.SCIENTIFIC RESEARCHSee the latest scientific research on how empathy works in terms of your brain activity and body chemistry. See the latest studies and discoveries being done on this topic.ACTIVE LISTENINGLearn to listen to your employees and co-workers better by practicing active listening. When you listen and acknowledge people, they feel more respected, their defensiveness does away, and they open up.LISTENING TO BODY LANGUAGEMost communication is non-verbal, so in addition to active listening, we'll also go over body language that you should be attuned to in order to become more empathetic and a better listener.EMPATHETIC PHRASES TO USE AT WORKI'll also provide you a number of different phrases to use in various workplace scenarios to help you say the right empathetic thing in different situation. Those phrases will range from conversation starters that get people to open up to what to say in meetings.EMPATHY IN CASES OF LOSS OR BEREAVEMENTI'll also show you empathetic and sensitive things to say in case a co-worker is going through loss or bereavement. Plus, I'll show you how to go above and beyond, and not just say things, but show that you care with actions. Invest in your future! Enroll today!

    Overview

    Section 1: Introduction and warm welcome

    Lecture 1 Introduction and welcome

    Section 2: What is empathy, sympathy, and compassion

    Lecture 2 What is empathy, sympathy, and compassion

    Lecture 3 Dalai Lama: Kindheartedness is the mindset for empathy and compassion

    Lecture 4 Emotional Empathy and Cognitive Empathy

    Lecture 5 More on the distinction between Cognitive Empathy and Emotional Empathy

    Lecture 6 The negative impact of too much empathy

    Section 3: Empathy research

    Lecture 7 The work of Dr. Allan Schore and sharing of emotions between two people

    Lecture 8 Takeaways from the Neuroscience symposium on empathy

    Section 4: Three steps towards empathy to anyone

    Lecture 9 Applying empathy at work - section introduction

    Lecture 10 Greater and bigger-picture mindset for approaching all your work with empathy

    Lecture 11 Bigger-picture empathy mindset

    Lecture 12 Phrases that show the other person you are empathetic

    Lecture 13 Phrases that show compassion

    Lecture 14 Applying Cognitive Empathy, Emotional Empathy, and transferring to concern

    Lecture 15 FOLLOW-THROUGH: Express concern, follow up on the concern with a plan

    Lecture 16 Empathetic conversation starters

    Lecture 17 Few empathic phrases to use in meetings

    Section 5: Professional industry research on empathy in the workplace

    Lecture 18 Section introduction to industry research on empathy with the Catalyst study

    Lecture 19 Continuing to show the empathy study by Catalyst

    Lecture 20 Earnst & Young research

    Section 6: Being empathetic to people's loss

    Lecture 21 Showing compassion if a co-worker is dealing with loss

    Lecture 22 Offer extra time off for bereavement leave

    Lecture 23 Additional things you can do to care for co-workers going through loss

    Section 7: How empathy is impacted at work

    Lecture 24 Possible problems to watch for as a vigilant co-worker so you can help

    Section 8: Getting rid of your unconscious bias

    Lecture 25 People have different learning styles. Ask people what's the best way they learn

    Lecture 26 If something is easy for you, it doesn't mean it's easy for others

    Section 9: If an employee makes an error

    Lecture 27 Don't berate people, but work with them to improve, offer education or help

    Section 10: Encourage increased empathy at work across your organization

    Lecture 28 Steps to make empathy more prevalent in your company culture

    Section 11: Active listening

    Lecture 29 Active listening section introduction

    Lecture 30 Example of active listening and improved comprehension I had to go through

    Lecture 31 Cycle of constructive listening and communication

    Lecture 32 Listening to and getting feedback, even if negative

    Lecture 33 Example of a listening mistake at a job when I was younger

    Lecture 34 "Actions speak louder than words" - non-verbal communication

    Section 12: Listening to body language

    Lecture 35 The body language of your eyes

    Lecture 36 Bring something to take notes with to communicate that this is important for you

    Lecture 37 Listening to the other person's body positioning and posture

    Section 13: Conclusion

    Lecture 38 Thank you for being a great student in this course on empathy in the workplace

    This course is ideal for professionals, leaders, and aspiring leaders