Difficult Conversation Foundation

Mastering crucial conversation, How to control your emotions during difficult conversation. Handling difficult talking.

What you'll learn

How to control your emotions during a difficult conversation

A psychologist guide to difficult conversation

How to have difficult conversation at work

Mastering difficult conversation

How to have difficult conversation with your supervisor

How to have difficult conversation

Tips for making difficult conversation productive

The three Cs of effective conversation

Requirements

No special requirement

Desire to resolve issues amicably

Desire to communicate effectively

Description

  A difficult conversation is any conversation in which there are strong differences of opinion between two people and has the potential to become emotional. It is vital we need to understand that people enter into almost every conversation with certain pre-determined opinions and expectations. When these expectations are being challenged by others, us human nature often we reacts initially with emotion. We must understand that difficult conversations are sometimes characterized by fear, anger, frustration conflict, and other strong dividing not unifying emotions. Avoiding difficult conversations by any manager will likely cause even more problems than finding an effective way to hold the difficult conversation. In companies if difficult conversations is not than properly it can lead to employees quitting their jobs which can also affect the organization reputation and management or managerial competence.    It very important that sometimes difficult conversation should take place in a neutral location because it will help employee to feel less nervous. It is very important that one express his feelings and ideas during difficult conversation and be honest about how they feel. If you hold back your through feeling during difficult conversation it will come back to do more damage later on. In any difficult conversation, avoiding assuming that your opinion is the only one that matters. By asking questions frequently and listening are great ways to show that you are interested in what the other person is saying. There is no manager or individual that is expert in difficult conversation but continues practice is the key to success.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is difficult conversation

Lecture 3 What is conversation

Lecture 4 Tips for tackling conversations you do not want to have

Lecture 5 What makes a difficult conversation difficult

Lecture 6 Tips for making a difficult conversation productive

Lecture 7 The "what happened" conversation

Lecture 8 Handling difficult conversation guidance tips and best practices

Lecture 9 Difficult conversation steps for leaders

Lecture 10 The four types of difficult conversations

Section 2: How To Have A Difficult conversation

Lecture 11 Understand what it means

Lecture 12 Prepare your self

Lecture 13 Contact the parties and set a time

Lecture 14 Assess the situation

Lecture 15 Assume positive intent

Lecture 16 Listen actively

Lecture 17 Express your feelings and ideas

Lecture 18 Practice self-awareness

Lecture 19 Be mindful of your body language

Section 3: How To Control Your Emotions During A difficult Conversation

Lecture 20 Breathe

Lecture 21 Focus on your body

Lecture 22 Try saying a mantra

Lecture 23 Acknowledge and label your feelings

Lecture 24 Take a break

Section 4: Mastering Crucial Conversation

Lecture 25 Introduction

Lecture 26 Change your own motives

Lecture 27 Create a safe space

Lecture 28 Add your perspective

Lecture 29 Find the path to action

Section 5: A Psychologist Guide To Difficult Conversation

Lecture 30 Prepare physically

Lecture 31 The next step is clarifying each other's perspectives

Lecture 32 Do not become defensive or retaliate

Lecture 33 Think about the language use

Lecture 34 Be aware of your body language and facial expression

Section 6: How To Have difficult Conversation With Your Supervisor

Lecture 35 Preparation

Lecture 36 Initiation

Lecture 37 Discussion

Lecture 38 Conclusion

Section 7: How To Have Difficult Conversation At Work

Lecture 39 Be prepared

Lecture 40 Listen

Lecture 41 Try to understand the other persons perspective

Lecture 42 Be present

Lecture 43 Break up the conversation into stages

Section 8: The Three Cs Of Effective communication

Lecture 44 Strive for clarity

Lecture 45 Keep it concise

Lecture 46 Be consistent

Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.