Desktop Support Technician Practical Course-Windows & Mac Os

Practical Computer Troubleshooting Course: Help Desk/ Desktop Support 2022

What you'll learn

Practical Computer Troubleshooting Course: Help Desk/ Desktop Support 2022

Prepare for job readiness and Ace interview

Real life hands-on on the job computer troubleshooting Windows 10, Active Directory, Cisco VPN, 0365, MAC OS

Mac troubleshooting

Requirements

Basic computer knowledge, curious attitude and willingness to learn

Description

In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here. Topics range from Windows 10 enterprise environment, MS Office software, Cisco VPN, Active directory and MAC OS.Best of luck of with your quest for better career. In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here.Sections are broken into digestible Topics below:Control Panel ITEMSEssential Windows toolsNetwork TroubleshootingDisplay / SoundMalware/ VirusPopular BrowsersAD & VPNCMD & SHORTKEYSHardware EssentialsFavorite apps for productivityMAC OS in One VideoBest of luck of with your quest for better career.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Course Overview

Lecture 3 Mindset

Lecture 4 Learn All Control Panel Items

Lecture 5 Windows Essential Tools

Lecture 6 Network Troubleshooting: Wired & Wireless

Lecture 7 Popular Browsers Troubleshooting

Lecture 8 Sound Troubleshooting

Lecture 9 Display Issues

Lecture 10 Printer Troubleshooting

Lecture 11 Virus & Malware Remediations

Lecture 12 MS Office apps

Lecture 13 Active Directory & Cisco VPN

Lecture 14 Useful Tips & Tricks

Lecture 15 Useful Command Line syntaxes

Lecture 16 Useful KB Shortkeys

Lecture 17 Other Topics: BSOD, Slow pc, Slow Browser, Loud Noise & Boot up issues

Lecture 18 Favorite Productivity Apps

Lecture 19 Learn Hardware Essentials

Lecture 20 MAC OS

Lecture 21 Final Thoughts and Useful Resources

Recent graduates, starting/mid level help desk/ Desktop support career