Design Thinking For It Services Excellence

Innovating IT Services with Design Thinking: Fundamentals, Techniques and Case Studies

What you'll learn

Understanding concepts of design thinking, problem, opportunity, innovation, functionality, quality, product, service and value.

Understanding the main steps of design thinking

Understanding and applying important techniques to overcome problems and create innovative sloutions

Applying design thinking in the context of innovative products such as Notion, DropBox, GitHub, MongoDB and Low-code System

Requirements

Basic knowledge of software development.

Description

Welcome to Design Thinking for IT Services Excellence, a comprehensive program designed to empower participants with innovative problem-solving skills and a human-centered approach to addressing complex challenges. This course is divided into four engaging parts, each crafted to build your understanding and application of design thinking in real-world contexts.In the first part, you will gain a foundational understanding of design thinking, exploring key concepts such as problems, opportunities, innovation, products, services, functionalities, quality, value, and the overarching philosophy of design thinking. This section establishes a solid theoretical base for practical applications.The second part delves into the design thinking process, guiding you through its stages and techniques. You'll learn how to empathize, define problems, ideate, prototype, and test solutions, using proven methodologies that foster creativity and efficiency.In the third part, we focus on the essential skills required for success. You’ll develop soft skills, including collaboration and communication, alongside technical skills such as research methods and gaining expertise in your knowledge domain. These skills ensure that you are equipped to work effectively in diverse environments.Finally, the fourth part features six case studies from leading solutions like MongoDB, Notion, Low-code Systems, GitHub, and DropBox. These examples showcase how design thinking drives innovation in technology and service industries, helping you apply what you've learned to real-world problems.Join us to become a master of design thinking and unlock your potential for innovation!

Overview

Section 1: An Overview of Design Thinking

Lecture 1 What is a Problem?

Lecture 2 What is an Opportunity?

Lecture 3 What is an Innovation?

Lecture 4 What is a Product?

Lecture 5 What is a Service?

Lecture 6 What is a Functionality?

Lecture 7 What is Quality?

Lecture 8 What is Value?

Lecture 9 What is Design Thinking?

Section 2: Empathise

Lecture 10 Concept of Emphaty

Lecture 11 Interview Technique

Lecture 12 Observation Technique

Lecture 13 Questionnaire Technique

Lecture 14 Persona Technique

Lecture 15 Empathy Map Technique

Section 3: Define

Lecture 16 The Process of Defining a Problem

Section 4: Ideate

Lecture 17 Concept of Ideation

Lecture 18 Brainstorming Technique

Lecture 19 SCAMPER Technique

Lecture 20 Affinity Diagram Technique

Lecture 21 Sketching Technique

Lecture 22 Dot Voting Technique

Section 5: Prototype

Lecture 23 Prototyping Techniques

Section 6: Test

Lecture 24 Concept of Testing

Lecture 25 Usability Testing

Lecture 26 A/B Testing

Lecture 27 Think Aloud Protocol

Lecture 28 Heuristic Evaluation

Lecture 29 Formal Technical Review

Lecture 30 Auotmated Testing

Section 7: Important Skills for Design Thinking

Lecture 31 Soft Skills

Lecture 32 Technical Skills

Section 8: Case Study: MongoDB

Lecture 33 Introduction of MongoDB

Lecture 34 Empathise

Lecture 35 Define

Lecture 36 Ideate

Lecture 37 Prototype

Lecture 38 Test

Section 9: Case Study: Notion

Lecture 39 Introduction of Notion

Lecture 40 Empathise

Lecture 41 Define

Lecture 42 Ideate

Lecture 43 Prototype

Lecture 44 Test

Section 10: Case Study: DropBox

Lecture 45 Introduction to DropBox

Lecture 46 Empathise

Lecture 47 Define

Lecture 48 Ideate

Lecture 49 Protoype

Lecture 50 Test

Section 11: Case Study: GitHub

Lecture 51 Introduction to GitHub

Lecture 52 Empathise

Lecture 53 Define

Lecture 54 Ideate

Lecture 55 Prototype

Lecture 56 Test

Section 12: Case Study: Low-code System

Lecture 57 Introduction to Low-code System

Lecture 58 Empathise

Lecture 59 Define

Lecture 60 Ideate

Lecture 61 Prototype

Lecture 62 Test

Section 13: Conclusion

Lecture 63 Final Remark and Conclusion

Entrepreneur, Product Manager and Designer, Service Manager and Designer, Business Analyst, Business Development Consultant, Software Developer, Digital Transformation Consultant, and UX Researcher.