Demand And Capacity Management For Operations

Enhance your business operations through effective and proactive management of your demand and capacity

What you'll learn

Enhance your operations management's efficiency, reducing costs and risk

How to manage and influence your demand and capacity for smoother operations

Increase your profitability, improve delivery and use your resources more efficiently

Master this fundamental aspect of high-level operations management - above the day to day noise

An MBA style course covering age-proven and modern methods to this universal challenge

Ideal for industrial / production / manufacturing organizations but also service and non-profit organizations

Requirements

A basic understanding of operations management is helpful but not required

Description

From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market “demand” by creating and delivering valuable products and services with our operational “capacity”.This course teaches you how to improve your operations through actively managing your demand and capacity.First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence!This course goes into more detail on a specific aspect of Operations Management. See my separate course "Operations Management A-Z" for a more general overview. This course then goes into much more detail on "Demand and Capacity Management"Course Contents:1. Introduction to Demand and Capacity Management2, Foundations of Demand and Capacity3. Understanding Operations Capacity4. Capacity Utilization5. Managing Demand6. Operations Capacity7. ConclusionCauses of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand PlanningDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production CapacityMilking extra capacityPreparing for Operations ExcellenceBusiness operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential!FULL COURSE CONTENTS1. WelcomeManaging Your Operational Demand and CapacityCoping with a Big Customer Order2. Foundations of Demand and CapacityWhat Is Demand Management?What Is Capacity Management?Supply Chain Management Explained3. Understanding Operations CapacityActual Capacity and Theoretical Capacity ComparedCauses of Lost Time and Improving Operational Capacity4. Capacity UtilizationBalancing Demand With CapacityThe Supermarket Cashier DilemmaThe Kingman Law ConsequencesCapacity Utilization ExtremesForecasting Demand and Demand Planning5. Managing DemandCauses of Variation of Demand and CapacityInternal and External Demand ManagementInfluencing Ordering BehaviourCommunication, Coordination and Customer CollaborationVendor Managed Inventory and Vertical IntegrationDemand Smoothing Through Operational ImprovementStrategic Operational Decisions for Demand Planning6. Operations CapacityDeciding To Increase or Decrease CapacityShould You Change Your Operational Capacity?Options To Change Operational / Production Capacity7, ConclusionPreparing for Operational ExcellenceTake control! Boost your career and your business!  Start learning today!

Overview

Section 1: Welcome

Lecture 1 Coping with a Big Customer Order

Section 2: Foundations of Demand and Capacity

Lecture 2 What Is Demand Management?

Lecture 3 What Is Capacity Management?

Lecture 4 Supply Chain Management Explained

Section 3: Understanding Operations Capacity

Lecture 5 Actual Capacity and Theoretical Capacity Compared

Lecture 6 Causes of Lost Time and Improving Operational Capacity

Section 4: Capacity Utilization

Lecture 7 Balancing Demand With Capacity

Lecture 8 The Supermarket Cashier Dilemma

Lecture 9 The Kingman Law Consequences

Lecture 10 Capacity Utilization Extremes

Lecture 11 Forecasting Demand and Demand Planning

Section 5: Managing Demand

Lecture 12 Causes of Variation of Demand and Capacity

Lecture 13 Internal and External Demand Management

Lecture 14 Influencing Ordering Behaviour

Lecture 15 Communication, Coordination and Customer Collaboration

Lecture 16 Vendor Managed Inventory and Vertical Integration

Lecture 17 Demand Smoothing Through Operational Improvement

Lecture 18 Strategic Operational Decisions for Demand Planning

Section 6: Operations Capacity

Lecture 19 Deciding To Increase or Decrease Capacity

Lecture 20 Should You Change Your Operational Capacity?

Lecture 21 Options To Change Operational / Production Capacity

Section 7: Conclusion

Lecture 22 Preparing for Operational Excellence

Lecture 23 Conclusion

Section 8: Extras

Lecture 24 What's Next? - Further Reading

Lecture 25 Your Certificate - How to Download, Modify & Share it

Lecture 26 Bonus Lecture

New and Ambitious Managers,Those who want to make a greater impact at work, improve things and get noticed,Managers, Consultants, Supervisors, Engineers, Sales and Operations Planners, Analysts,,People working in Production, Manufacturing, Industrial Operations, Business Operations,Lean / Improvement PractitionThose who wish to become an authority in their workplace on business operations managementers