Customer Service With Ai (Chatgpt, Chatbase, And More!)

Improve Customer Service and Save Time with ChatGPT, ChatBase, Zapier, and more!

What you'll learn

Learn how to use AI tools with detailed demos and downloadable PDF lab guides

Create your own ChatBot and use it to handle routine tasks, including responding to Facebook messages

Understand the basics of tools like ChatGPT, Gemini, and Lumen

Learn from an experience tech instructor that also has 15 years of management experience

Train your customer service team using AI simulated customer interactions

Create beautiful AI videos and find ways to automate Social Media tasks

Requirements

No experience required. This course is designed for everyone, not just techies.

Description

The absolute best course to start with if you are a customer service or support professional! Learn how to use AI tools to dramatically increase your productivity and performance. All lessons are quick, concise, and easy to follow. Plus, the course is frequently updated!What do students say about Rick Crisci?Absolutely loved this course, teaching style and delivery!! All concepts were clear, concise, and easy to understand. For context, I don’t have a technical background…This was an excellent introduction/crash course and really has quickly helped in my understanding! I will certainly be purchasing more courses from this master expert! -Elise CThe course has presented a wealth of material in an easily understood presentation format. Good Job! -Floyd WSome Of What You Will Learn:The Basics of ChatGPTPerform downloadable PDF exercises exclusive to this courseHow to use AI to train your customer service staffWrite compelling and empathetic emails using ChatGPTEasily create your own chatbot that responds to Facebook messagesLearn what chatbot training is, and train your own chatbot!Automate repetitive tasks using ZapierAutomatically create support ticketsQuickly summarize long Emails with ChatGPTHow to detect something written by AIAutomate and schedule social media postsThe course is designed for professionals of all levels. If you have no AI experience, you will be able to understand the content of this course. I specialize in making new technology and concepts easy to understand and work with.Don't miss out on this opportunity to take customer service (and your career!) to new heights. Enroll now and start working more effectively today!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Advantages and Disadvantages of AI Customer Service

Lecture 3 Getting Started with AI for Customer Service

Lecture 4 Quick Introduction to ChatGPT

Lecture 5 What Are Your Goals & How Is Your Team Feeling?

Section 2: Use AI to Train and Improve Your Customer Service Team

Lecture 6 Exercise: Customer Service Assessment: Find Opportunities for AI

Lecture 7 AI Content: A Good Start

Lecture 8 Train Staff Show Empathy for Customers using ChatGPT

Lecture 9 Train Staff to Handle Upset Customers using ChatGPT

Lecture 10 Customer Service Scenario Exercise: Cancelled Flight

Lecture 11 Customer Service Scenario Exercise: Making Reservations at a Restaurant

Lecture 12 Salesforce and zendesk AI Solutions

Lecture 13 Lab Exercise: Using ChatGPT to Train Customer Service Staff

Section 3: Helping Customers with Technical Issues

Lecture 14 Use ChatGPT to Help Customers with Technical Questions

Lecture 15 Is ChatGPT the Only Way? Briefly Explore Gemini and CoPilot Alternatives

Lecture 16 Search PDF Files with ChatPDF

Lecture 17 Lab Exercise: Assist Customers with Technical Issues using ChatGPT

Section 4: Generate Communications with the Right Tone

Lecture 18 What Tone Do You Like? What Tones or Emotions Help Your Customers?

Lecture 19 Understanding the Importance of Tone with a ChatGPT Prompt

Lecture 20 Lab Exercise: Generate Customer Communications with the Right Tone

Lecture 21 Improve Customer Service with AI-Generated Videos

Section 5: Improving Social Media Presence Using AI

Lecture 22 Social Media and AI: What are the Possibilities?

Lecture 23 Automating and Monitoring Social Media with AI

Lecture 24 Hootsuite Demo

Lecture 25 Generate Images for Social Media

Lecture 26 Lab Exercise: Generate Marketing Content for Social Media

Section 6: Using AI for Automated Customer Service

Lecture 27 How Do Chatbots Make You Feel?

Lecture 28 Easily Create Your Own Hosted ChatBot Service

Lecture 29 Hands-On: Create a Custom ChatBot in Chatbase

Lecture 30 Training a ChatBot on Handling Common Queries

Lecture 31 Configuring AI Etiquette and Personality

Lecture 32 Lab Exercise: Easily Create a Custom Chatbot with ChatBase

Section 7: Build an Automated Message Responder

Lecture 33 Using ChatBase and Zapier for Message Automation

Lecture 34 Hands-On: Automated Facebook Message Responses with Chatbase and Zapier

Lecture 35 Lab Exercise: Automated Message Response

Section 8: Automating Repetitive Tasks

Lecture 36 Use Zapier to Automate Repetitive Tasks

Lecture 37 Hands-On: Automatically Create Support Tickets

Lecture 38 Lab Exercise: Automate Customer Service Tickets

Section 9: Long-Term AI Strategy

Lecture 39 Long-Term AI Strategy

Lecture 40 Your Action Plan

Lecture 41 Bonus Video

Anyone that wants to improve customer service, save time, and automate routine tasks.