Conscious Inclusion For Health - Enhance Patient Encounters

Raise your awareness of unhelpful thoughts and behaviours to create lasting, positive change.

What you'll learn

Understand important definitions surrounding bias and stereotyping

Understand how stereotyping and personal bias processes operate in our brains

Develop an understanding of how unconscious bias can impact our clinical decision making and affect a patient's health outcomes

Develop an action plan to remain aware of and challenge unhelpful behaviours and biases in the clinical environment

Requirements

You must wish to or already work in a patient facing role in healthcare, care or wellbeing

Description

Forget unconscious bias training. This course will help raise your awareness of the unhelpful thoughts and behaviours we all encounter, challenge that thinking, and create lasting, positive behavioural change to enhance our patient encounters. A more practical endeavour when challenging our own assumptions and natural bias in any situation, whether you are in a clinical role or non-clinical but are still patient facing. Your patient or client interactions will be more productive, positive and pleasant for all! And not only with patients, this training will help you in other areas of your life including with friends, family and relationships at work. In this course you will learn important definitions surrounding bias, stereotyping including how these processes operate in our brains so you can think before you speak. You will also develop an understanding of how unconscious bias can impact our clinical decision making and affect a patient's health outcomes from your care.––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––As health care professionals, it is essential to provide high-quality care to all patients, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or any other personal characteristic. This course aims to equip health care professionals with the knowledge and skills necessary to practice conscious inclusion and promote equitable care for all patients.The course will cover various topics, including:Understanding unconscious bias: You will learn how unconscious bias can affect their interactions with patients and how to recognise and mitigate their unconscious biases.Cultural competence: You will gain an understanding of different cultures and how to provide culturally sensitive care. The course will address topics such as communication, health beliefs, and cultural practices.Intersectionality: Health care professionals will learn how intersectionality impacts patients' experiences and health outcomes. The course will cover how multiple identities and social categories intersect and affect access to care, health outcomes, and disparities.Inclusive language and communication: Health care professionals will learn how to use inclusive language and communicate effectively with patients from diverse backgrounds. The course will address topics such as gender pronouns, microaggressions, and active listening.Allyship: Health care professionals will learn how to become allies for marginalized groups and advocate for their patients' rights. The course will cover strategies for promoting equity and social justice in health care.You will finish the course with practical tools and strategies to promote conscious inclusion in you practice and create a more equitable health care system. As part of your training you will  also develop an action plan for your clinic or practice to ensure you take your learning forward and remain aware of and challenge unhelpful behaviours and biases in the clinical environment. This will help you to be 'actively inclusive' moving forward.Course Objectives:By the end of the course, you will be able to:Recognise and mitigate unconscious bias in your interactions with patients.Provide culturally sensitive care to patients from diverse backgrounds.Understand the intersectionality of different social identities and how they affect health outcomes.Communicate effectively with patients from diverse backgrounds, using inclusive language and active listening.Become allies for marginalised groups and advocate for your patients' rights.Target Audience:This course is designed for health care professionals, including physicians, nurses, social workers, occupational therapists, physical therapists, and other health care providers.We hope you enjoy the course and decide to continue your training with us!

Overview

Section 1: Introduction

Lecture 1 Who we are

Lecture 2 Guidance on using the course

Section 2: Understanding unconscious bias

Lecture 3 A word from us…

Lecture 4 This is not a tick box exercise

Lecture 5 Understanding and challenging bias

Section 3: Cultural competence

Lecture 6 The legalities

Lecture 7 How to effect positive change

Lecture 8 Understanding inclusive language

Section 4: Intersectionality

Lecture 9 How multiple identities and social categories intersect affect access to care

Lecture 10 Three myths that are impacting the care of your LGBTQ+ patients

Section 5: Inclusive language and communication

Lecture 11 Gender pronouns

Lecture 12 Microaggressions

Lecture 13 Active listening

Section 6: Allyship

Lecture 14 Strategies for promoting equity and social justice in health care

Lecture 15 Your Inclusive Action Plan

Lecture 16 Further training

This course is suitable for anyone working in a patient-facing role in a healthcare setting