Conflict Modes Simplified: A Manager'S Toolkit

Transform Workplace Conflicts into Opportunities for Growth

What you'll learn

Understanding the Nature of Conflict

Introduction to the TKI Model

Exploring the Five Conflict Modes

How to Use the TKI Questionnaire

Applying Conflict Modes in Workplace Scenarios

Developing Effective Conflict Resolution Strategies

Becoming a Conflict-Savvy Manager

Requirements

Desire to Learn

Description

Conflicts are inevitable in any workplace, but effective managers know how to turn disagreements into opportunities for growth and collaboration. This course is your ultimate guide to mastering conflict resolution using the Thomas-Kilmann Instrument (TKI) model, a proven framework for understanding and addressing conflict effectively.You’ll start by understanding the nature of conflict and why it occurs in professional environments. From there, you’ll dive deep into the TKI model, exploring its five conflict-handling modes—competing, collaborating, compromising, avoiding, and accommodating. You’ll learn how to assess each mode's advantages and disadvantages and when to apply them in various workplace scenarios.Key Benefits:Understand the root causes of workplace conflicts.Gain expertise in the TKI model and its five conflict modes.Learn how to assess and apply the right conflict resolution strategies.Develop leadership skills to manage team dynamics effectively.Through practical examples, engaging discussions, and actionable insights, you’ll develop the skills to confidently manage team dynamics, resolve disputes, and foster a collaborative, results-driven work environment. You’ll also gain the tools to analyze conflicts constructively, improve communication, and strengthen relationships within your team.Whether you’re a new manager seeking foundational conflict resolution skills or an experienced leader looking to refine your approach, this course offers valuable strategies to help you build a cohesive and high-performing team.By the end of this course, you’ll be equipped to manage conflict with confidence, create positive workplace relationships, and drive better outcomes for your organization.Enroll today to transform your conflict resolution skills!

Overview

Section 1: Introduction

Lecture 1 Introduction & Course Overview

Lecture 2 Types of Conflict

Section 2: Introduction to the TKI Model

Lecture 3 What is Conflict

Lecture 4 Definition and Nature of Conflict

Lecture 5 Introduction to the TKI Model

Lecture 6 Exploring the Five Conflict Modes

Lecture 7 Overview of the TKI Questionnaire with Demo

Lecture 8 Conclusion

Lecture 9 Key things to remember

Section 3: Extra Additional Content

Lecture 10 Managing High Stake Conversation

Lecture 11 Practice for Success

Lecture 12 Hackman’s Five-Factor Model

Lecture 13 Best Practices for Using Hackman’s Five-Factor Model

Scrum Masters,Project Managers,Technical Project Managers,Project Lead,Aspiring Project Management Professionals,PMO