Conflict Management Mastery: Types| Strategies| Resolutions

Unravel the complexities of conflicts, master resolution strategies, transform disputes into opportunities for growth.

What you'll learn

The underlying sources and types of conflicts in various settings.

Conflict management styles and their applications.

Frameworks like the Johari Window for understanding interpersonal dynamics.

Effective negotiation and third-party mediation techniques.

Strategies for distributive and integrative bargaining.

Requirements

A willingness to learn and improve interpersonal and organizational relationships.

No prior experience in conflict resolution is required.

Description

Course IntroductionConflicts are an inevitable part of organizational and interpersonal dynamics. However, when managed effectively, they can lead to improved understanding and stronger relationships. This course delves deep into the causes, types, and resolution strategies of conflicts, providing you with the skills to navigate and resolve disputes constructively. From understanding the sources of conflict to mastering negotiation and conflict management styles, this course equips you to turn challenges into opportunities for growth and collaboration.Section 1: Introduction to ConflictsThis foundational section introduces the concept of conflicts, their nature, and their impact on relationships and organizations. It examines the sources of conflicts, including internal and external factors, helping learners identify and address root causes. By building a strong theoretical base, this section sets the stage for more in-depth explorations of conflict management.Section 2: Conflict Types and Management StylesUnderstanding the various types of conflicts is crucial to resolving them effectively. This section covers role conflicts, horizontal and vertical conflicts, and line-staff conflicts. Using the Johari Window as a framework, learners gain insights into interpersonal dynamics. The section also introduces conflict management styles, such as competitive, avoiding, collaborative, and accommodating, providing actionable strategies to adapt to diverse situations.Section 3: Conflict Processes and NegotiationThis section focuses on the conflict resolution process, emphasizing negotiation techniques and third-party interventions. Learners explore distributive and integrative bargaining strategies, understanding their applications and nuances in resolving disputes. By mastering these negotiation approaches, learners can facilitate agreements that satisfy all parties involved.ConclusionThis course equips you with the tools to understand, analyze, and resolve conflicts effectively. By mastering conflict management techniques and negotiation strategies, you’ll transform potential challenges into opportunities for growth and stronger relationships.

Overview

Section 1: Introduction to Conflicts

Lecture 1 Understanding Conflicts

Lecture 2 Sources of Conflicts

Lecture 3 Sources of Conflicts- Internal Factors

Section 2: Conflict Types and Management Styles

Lecture 4 Types of Conflicts

Lecture 5 Understanding Johari Window

Lecture 6 Different Types of Role Conflicts

Lecture 7 Horizontal vertical Line staff conflict

Lecture 8 Competitive Avoiding style of conflict Management Part 1

Lecture 9 Competitive Avoiding style of conflict Management Part 2

Lecture 10 Collaborate Compromise style of conflict Management

Lecture 11 Accommodating style of conflict Management

Section 3: Conflict Processes and Negotiation

Lecture 12 Process of Conflict

Lecture 13 Negotiation and Third party Negotiation strategies

Lecture 14 Distributive Integrative bargaining in conflict Part- 1

Lecture 15 Distributive Integrative bargaining in conflict Part- 2

Professionals in leadership, HR, and management roles seeking to enhance their conflict resolution skills.,Individuals aiming to improve personal and workplace relationships.,Students of organizational behavior, communication, or psychology.,Anyone interested in mastering negotiation and managing disputes constructively.