Conflict Management In The Workplace

Conflict is everywhere and it is impossible to avoid conflicting viewpoints

What you'll learn

Illustrate the positive aspects of conflict

Provide examples of positive ways to deal with conflict

Use active listening skills when dealing with conflict

Choose appropriate communication tactics when dealing with conflict

Create a usable plan for managing conflict

Requirements

You must have the experiences that help you understand how to manage conflict within the work team

Description

If the work team that I manage does not have any kind of conflict, what does this mean? It means, sir, that you have a big problem, which is that the relationship of the work team has turned into a very rigid companionship, and in this case you will have a problem, namely that they will compliment each other and run against each other at the expense of work.No one has any objection that the work team is the most important component of any successful project, regardless of the size of the project and its capital. Despite this, many of us neglect how to manage the work teams and walk them randomly or even according to his whim.Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.OutcomesAfter completing this course, you will be able to:Illustrate the positive aspects of conflictProvide examples of positive ways to deal with conflictUse active listening skills when dealing with conflictChoose appropriate communication tactics when dealing with conflictCreate a usable plan for managing conflictAudience:ManagersCEOsBusiness ownersEntrepreneurs

Overview

Section 1: Conflict overview

Lecture 1 What is conflict

Lecture 2 He downsides & outcomes of conflict

Section 2: People styles in approaching conflict

Lecture 3 Determine your style

Lecture 4 Questions for the identification of your style & Tips to figure your style

Lecture 5 How conflict approaches work together

Section 3: Steps to analyze a specific conflict

Lecture 6 Understand your counterpart & Types of conflict

Lecture 7 Determine your goal & Pick your options

Section 4: Prepare for the conversation overview

Lecture 8 Prepare for the conversation

Lecture 9 Have a productive conversation

Section 5: What a resolution looks like?

Lecture 10 What a resolution looks like

Lecture 11 How to get a resolution

Managers,CEOs,Business owners,Entrepreneurs