Complete Freelance Mba 2024: Digitalize Service Businesses

3 in 1 Course: Master computer skills, understand SMB needs and deliver digital platforms to service-oriented businesses

What you'll learn

Master essential computer skills and productivity tools to enhance efficiency.

Gain insights into the unique needs and operations of service-oriented SMBs.

Learn to create and deliver digital platforms for service businesses using Blackbell.

Acquire practical experience through deep interviews with entrepreneurs.

Requirements

You will need a computer with internet access.

You will create free accounts with Blackbell

Description

Are you ready to transform your life and dive into a highly rewarding digital profession?Imagine having the skills to build digital platforms for service-oriented businesses, enabling them to thrive in the digital age. This is not just a dream, but a reality you can achieve with this course.It's an amazing feeling, especially after you earn your first $10,000.With this course, you will acquire valuable knowledge and practical skills, setting you on the path to a successful freelance business and entrepreneurship journey.Who am I and why this Course?Hi, I’m David, the founder of Blackbell, an online booking e-commerce platform designed to help service-oriented businesses launch and grow online. Over the years, Blackbell has facilitated over 1,000,000 online bookings for various clients, enabling them to streamline their operations and enhance customer satisfaction. My journey has been fueled by a passion for helping businesses succeed and a commitment to sharing my knowledge with aspiring digital entrepreneurs. This course is a culmination of my experiences and insights, designed to empower you with the tools and strategies you need to excel in the digital world.RequisitesYou don't need to know how to code and you don't even need to learn how to code. All you need is a computer, a curious mind, and motivation!Why Enroll in This Course?This course is designed for aspiring digital entrepreneurs and those seeking a career reboot. Embark on a journey that will take you from understanding the needs of service-oriented SMBs to mastering the tools and techniques required to build digital platforms. This course is structured to provide a comprehensive learning experience, starting with the basics and advancing to more complex concepts and practical applications. It offers comprehensive guidance on delivering complete product solutions for service-oriented SMBs. By mastering solutions that include online bookings, online payments, stunning no-code websites, automated scheduling, and effective customer communication, you'll be equipped to open new career opportunities and transform your freelance business.What You Will Learn:Master Computer Skills: Learn how to work efficiently with your computer, using essential productivity apps to increase your productivity and manage more clients and projects with ease.Understand SMB Needs: Gain deep insights into the challenges, priorities, and daily operations of service-oriented SMBs, including appointment scheduling, service quality maintenance, customer relationships, marketing strategies, time management, and financial management.Deliver Digital Platforms: Learn to create and deliver full solutions (without code) including client websites, integrated online bookings, payments, scheduling, CRM, and more.Blackbell Platform: Step-by-step, detailed lessons on how to utilize Blackbell's features such as website builder, orders, payments, booking forms, calendars, customer communication, and advanced customization options.Real-World Applications: Connect theory with practice through interviews with successful entrepreneurs and on-location explorations of service businesses.SchedulePro - for SMBs Offering ServicesThis Blackbell product is designed to streamline bookings, facilitate payments, and enhance customer relationships. As a freelancer, you'll help your clients—businesses that use SchedulePro—implement and manage this powerful tool to improve their operations and customer interactions.ServicesHub - for Service MarketplacesServicesHub is a no-code product by Blackbell to create service marketplaces. It allows you to design hyper-local service marketplaces by automating order dispatch and commissions. You’ll assist your clients—businesses that leverage ServicesHub—in building robust service marketplaces with streamlined supplier onboarding, seamless integration, real-time management, and data-driven growth strategies. Effortlessly set up a minimum commission structure for all transactions to ensure a consistent and secure revenue stream for their marketplaces.AgencyLink CertificationThis course includes official certification for Blackbell AgencyLink, equipping you with essential skills and tools to efficiently manage client accounts and streamline operations. AgencyLink is a product by Blackbell designed to help Blackbell-certified entrepreneurs quickly develop booking platforms using templates and copy-paste functionality, accelerate client support, and earn a 20% referral fee on their clients' Blackbell subscriptions. This 20% revenue share can add up to a nice semi-passive income. The top AgencyLink performer realized a peak of $154,000 per year. "Plant seeds, grow a forest."Portfolio-Ready ProjectsBy the end of this course, you will have completed several projects that you can showcase in your portfolio. These projects will demonstrate your ability to create and manage digital platforms for service-oriented businesses, providing you with a competitive edge in the freelance market.Buy this course now and take it whenever the time is right for you.

Overview

Section 1: START HERE

Lecture 1 Teaser: Creating all-in-one solutions for SMBs

Lecture 2 Understand my 3 lectures type

Lecture 3 How I would take this course

Section 2: PART 1: MASTER COMPUTER SKILLS

Lecture 4 Introduction - Computer Skills

Lecture 5 A minimal Mac Dock

Lecture 6 Using Hot Corners to quickly view mac apps open windows

Lecture 7 Hide Minimize Windows to reduce clutter

Lecture 8 Setting Default Applications for File Types

Lecture 9 Efficient switching between open apps with CMD+Tab

Lecture 10 Focus Like a Pro: Single Application View in a second

Lecture 11 Navigate in Finder with Keyboard Shortcuts

Lecture 12 A keyboard shortcut to close all Finder windows except one

Lecture 13 Easy App Installation on macOS: A Step-by-Step Guide

Lecture 14 Quick Search to Open Files and Apps

Lecture 15 Access Your Clipboard History for Efficiency

Lecture 16 Keyboard shortcut to open a file with a specific app

Lecture 17 Move and Expand windows size with keyboard shortcuts

Lecture 18 Visual Clarity with Opacity Between Windows

Lecture 19 Grab text from images, videos and anything on your computer screen

Lecture 20 Instant screenshots, add Arrows and Share link to image instantly

Lecture 21 Upload and share files with clients in a second

Lecture 22 Capture and share a long full-page screenshot with a client

Lecture 23 Monitor in Real-Time download and upload WIFI Speed from Your Menu Bar

Lecture 24 Mac menu bar utility to view current time in different cities

Lecture 25 The easiest way to check time zone differences for meeting planning

Lecture 26 An amazing Simple and Clean Notes app

Lecture 27 Inbox 0: A life changing method for managing email inbox

Lecture 28 Conducting Online Meetings Like a Pro on Zoom or Meet

Lecture 29 Must-Have Chrome Extensions: Block Ads, do fast screenshots, access quick tools

Lecture 30 A small online space to book a time for meetings

Lecture 31 The best free online phone: Receive Text Messages & Make Calls to any country

Lecture 32 Mastering Slack Team chat use for internal collaboration

Lecture 33 Optimizing Business Communication with WhatsApp Business

Lecture 34 Instant Create Custom Email Aliases for Gmail

Lecture 35 Automate everything without code between any app or tool

Lecture 36 Fundamentals of Custom Domain names explained in simple terms

Lecture 37 Custom Email addresses for a Custom domain name

Lecture 38 Forward emails for a custom domain name to another email

Lecture 39 Google apps,: the leanest productivity suite for your clients

Lecture 40 Quick use of Google Sheet for Spreadsheet

Lecture 41 Organize data and process with online data grid tools

Lecture 42 A superb project management tool and flow

Lecture 43 Use Password Manager for Safety and Fast Login

Lecture 44 Quickly Find Email Addresses for Business Contacts

Lecture 45 An instant Invoice generator for when you need fast Invoice

Lecture 46 The Perfect Online Bank with Multi-Currency support

Lecture 47 The best VPN app to ease logins

Lecture 48 Efficient Switch Airpods from iPhone to Mac

Lecture 49 Essentials of Noise-Cancelling Headphones

Lecture 50 Essentials of Noise-Cancelling Microphones

Lecture 51 Master the 4G Hotspot switch to go online when you need

Lecture 52 Computer Skills Recap

Section 3: PART 2: HOW SERVICE-ORIENTED BUSINESSES WORK

Lecture 53 Intro to how service-oriented SMBs work

Lecture 54 Mastering Appointment Scheduling for Service-Oriented SMBs

Lecture 55 Ensuring Consistency and Quality in Service Delivery

Lecture 56 Building Strong Customer Relationships

Lecture 57 Effective Communication and Customer Service

Lecture 58 Marketing Strategies for Service-Based Businesses

Lecture 59 Organizing Fixed-Time Projects ( tennis competition, events etc )

Lecture 60 Time Management and Productivity Tips for service-oriented SMBs

Lecture 61 What is used ( pen paper excel, vertical marketplaces, website + calendly etc )

Lecture 62 Key Financial Aspects for Service-Oriented SMBs

Lecture 63 The Entrepreneurial Spirit of Service-Oriented SMBs: Challenges and Rewards

Lecture 64 How Service-Oriented SMBs Work Recap

Section 4: What you will be able to deliver to your clients

Lecture 65 Tennis club

Lecture 66 Doctors office

Lecture 67 Piano teacher

Lecture 68 Residential Building

Lecture 69 Concierge Company

Lecture 70 Local dance school

Lecture 71 Cleaning company

Lecture 72 Fitness trainer

Lecture 73 What you will be able to deliver Recap

Section 5: PART 3: CREATE DIGITAL PLATFORMS FOR SERVICE SMBs

Lecture 74 Overview

Lecture 75 Prod vs Sandbox: real accounts vs test accounts

Lecture 76 Blackbell accounts type: SchedulePro, ServicesHub, AgencyLink

Lecture 77 Staff account (used by clients) vs Customers accounts (used by their customers)

Lecture 78 Blackbell mobile app for clients team members: to manage bookings, schedule etc

Lecture 79 Blackbell mobile app for your clients customers: to book, view orders etc

Lecture 80 Branded mobile app for your clients: their own app in App Store and Google Play

Section 6: Your demo account to practice what you will learn

Lecture 81 Create your SchedulePro test account

Lecture 82 Optional - Download sandboxbb staff app ( CMS Mobile )

Lecture 83 Optional - Download sandboxbb customers app ( Mirage )

Section 7: Orders App

Lecture 84 Intro to online bookings

Lecture 85 Order status

Lecture 86 Order details

Lecture 87 Scheduled for

Lecture 88 Payment attached

Lecture 89 Chat about order

Lecture 90 Private notes

Lecture 91 Label orders

Lecture 92 Assign orders to your team

Lecture 93 View orders by status or search

Lecture 94 Manage orders on mobile app

Lecture 95 Emails and push notifications for orders

Lecture 96 Apply discount to an existing order

Lecture 97 Send a quote

Lecture 98 Scan customer QR code to find an order quickly

Lecture 99 Orders Recap

Section 8: Payments App

Lecture 100 Currency setup

Lecture 101 Payment success

Lecture 102 Refund

Lecture 103 Payment failed

Lecture 104 Payment verification required

Lecture 105 Send payment link

Lecture 106 View balance

Lecture 107 Payouts to Bank

Lecture 108 Find payments history and export

Lecture 109 Apple Pay

Lecture 110 Google Pay

Lecture 111 Payment Recap

Section 9: Forms App

Lecture 112 Introduction to Booking Forms

Lecture 113 Duplicate Form

Lecture 114 Delete or archive a form

Lecture 115 Intro to booking step

Lecture 116 Capture preferences ( yes no, checkbox, quantity picker, dropdown )

Lecture 117 Capture user data ( text field, file upload … to option CRM field )

Lecture 118 Capture user data: Text area

Lecture 119 Capture user data: delivery location

Lecture 120 Capture Participants

Lecture 121 Show data to user in a form

Lecture 122 Capture Time Selection - yes no, checkbox, minus plus, checkbox

Lecture 123 Capture Slots Selection - number of slots - yes no checkbox minus plus dropdown

Lecture 124 Hide some fields to users

Lecture 125 Make fields mandatory

Lecture 126 Options price

Lecture 127 Price policy

Lecture 128 Payment Method

Lecture 129 Order Flow

Lecture 130 Multiple Slot Booking

Lecture 131 Confirmation Flow

Lecture 132 Cancellation Policy

Lecture 133 Booking Successful Page

Lecture 134 Auto send Chat ( New Order )

Lecture 135 Auto Send Chat ( Order Confirmed )

Lecture 136 Label Customer ( Order Confirmed )

Lecture 137 Create Job

Lecture 138 Workflow Notes

Lecture 139 Alerts

Lecture 140 Ask for ratings

Lecture 141 URL settings after slash

Lecture 142 ASSOCIATED CALENDAR (Important lecture!)

Lecture 143 SLOT DURATION (Important lecture!)

Lecture 144 Possibility To Book More Time

Lecture 145 Availability frequency

Lecture 146 Ability To Book In Advance

Lecture 147 Minimum Scheduling Notice

Lecture 148 Buffer before / after event

Lecture 149 List of forms + search

Lecture 150 Forms Folders

Lecture 151 Bulk Action

Lecture 152 Import a form

Lecture 153 Express checkout

Lecture 154 Forms default

Lecture 155 Auto send message when 5-star ratings received

Lecture 156 Forms Recap

Section 10: Calendar App

Lecture 157 Max Fixed Number slot availabvlity

Lecture 158 Set weekly availability

Lecture 159 Set date overrides

Lecture 160 Label and color calendar

Lecture 161 View related forms

Lecture 162 Max Per Customer

Lecture 163 Max Across All Customers

Lecture 164 Google Calendar Sync

Lecture 165 Variable Resource Availability

Lecture 166 Bulk date overrides

Lecture 167 Bulk weekly hours

Lecture 168 Calendar Recap

Section 11: Pages App

Lecture 169 Intro to Pages

Lecture 170 Duplicate

Lecture 171 Delete / Archive

Lecture 172 Page status

Lecture 173 Page title

Lecture 174 Page access

Lecture 175 Page URL

Lecture 176 Link preview social media

Lecture 177 QR code of the page

Lecture 178 Reorder Block on the page

Lecture 179 Delete Block of the page

Lecture 180 Duplicate block on the page

Lecture 181 Duplicate block on another page

Lecture 182 Move a block from another page

Lecture 183 Block visible to users

Lecture 184 Pin to top

Lecture 185 Pin to bottom

Lecture 186 Visual effect Animation

Lecture 187 Add block on the page

Lecture 188 Copy an existing block

Lecture 189 Generate blocks with BlackGPT AI

Lecture 190 switch laptop, ipad, mobile

Lecture 191 Add and change text of a block

Lecture 192 Change fonts of a text

Lecture 193 Update text with ChatGPT

Lecture 194 Change font size

Lecture 195 Text alignment

Lecture 196 Font color

Lecture 197 Bold / Italic

Lecture 198 Crop images ( includes fit full )

Lecture 199 Full image or aspect ratio

Lecture 200 Add filter on image

Lecture 201 Upload images

Lecture 202 Use Pexels images

Lecture 203 Use Pixabay images

Lecture 204 Generare on Canva

Lecture 205 Organize images in folders

Lecture 206 Intro to click action

Lecture 207 Click Logic: open website

Lecture 208 Click Logic: open a page

Lecture 209 Click Logic: open a form

Lecture 210 Click Logic: open Youtube

Lecture 211 Click Logic: open video uploaded

Lecture 212 Click Logic: open PDF

Lecture 213 Click Logic: send an email

Lecture 214 Click Logic: call a number

Lecture 215 Click Logic: open instagram

Lecture 216 Click Logic: chat on whatsApp

Lecture 217 Click Logic: chat on facebook messenger

Lecture 218 Click Logic: chat on telegram

Lecture 219 Click Logic: search service by date

Lecture 220 Block with image and text

Lecture 221 Block with link

Lecture 222 Block with list items

Lecture 223 Block with image gallery

Lecture 224 Block With Videos

Lecture 225 Embed PDF

Lecture 226 Block for calendar of events

Lecture 227 Embed other pages grid

Lecture 228 Embed Booking Forms Grid

Lecture 229 Embed google maps

Lecture 230 Embed HTML Block

Lecture 231 Custom Block with HTML / CSS ( Powerblock )

Lecture 232 Page header

Lecture 233 Add page to folder

Lecture 234 Change homepage

Lecture 235 Logo

Lecture 236 Color Palette

Lecture 237 Navigation menu

Lecture 238 Enable multiple languages

Lecture 239 Translate content with AI

Lecture 240 Add custom terms & privacy policy

Lecture 241 Force user to create an account

Lecture 242 Page List & Search

Lecture 243 Bulk edit

Lecture 244 Import a Page

Lecture 245 Pages Recap

Section 12: Schedule App

Lecture 246 Intro to schedule

Lecture 247 View schedule & event details

Lecture 248 Move an event

Lecture 249 Delete an event

Lecture 250 Update slots taken

Lecture 251 Time zone converter

Lecture 252 Create event manually

Lecture 253 View google calendar events

Lecture 254 Go to date

Lecture 255 View by ressource

Lecture 256 View as timeline

Lecture 257 View subscription payments calendar

Lecture 258 Reminders for scheduled events

Lecture 259 Manage on mobile

Lecture 260 Schedule Recap

Section 13: Customers app

Lecture 261 View and seach customers

Lecture 262 Customer details & history

Lecture 263 Label customer

Lecture 264 Customer profile updates

Lecture 265 Private notes

Lecture 266 Customer history

Lecture 267 Customize CRM data : public field

Lecture 268 Customize CRM data : private fields

Lecture 269 Make CRM data mandatory

Lecture 270 Customer update field on login

Lecture 271 Customer update field in his profile

Lecture 272 Customer update field while filling booking form

Lecture 273 Staff update customer field in CMS

Lecture 274 Import customers via emails paste

Lecture 275 Import customers via CSV

Lecture 276 Add customer manually

Lecture 277 Bulk label multiple customers

Lecture 278 Bulk update CRM fields multiple customers

Lecture 279 App credits

Lecture 280 Export customers to CSV

Lecture 281 Customers Recap

Section 14: Broadcasts App

Lecture 282 Intro to broadcasts

Lecture 283 Broadcast Message

Lecture 284 Add button to message

Lecture 285 Add image to message

Lecture 286 Add attachement to message

Lecture 287 Broadcast Quota

Lecture 288 Sent a test to yourself

Lecture 289 Send to all users

Lecture 290 Send to 1 user

Lecture 291 Send to a few users

Lecture 292 Send to users with labels

Lecture 293 Send to users with customer CRM field

Lecture 294 Delivery method Email or Push

Lecture 295 Send now or schedule for later

Lecture 296 View open metrics

Lecture 297 Duplicate broadcast

Lecture 298 Auto send broadcast when customer signup

Lecture 299 Track email deliverability

Lecture 300 What if customer unsunscribed ?

Lecture 301 Sender & Reply To

Lecture 302 Broadcasts Recap

Section 15: Coupons App

Lecture 303 Coupon Basics

Lecture 304 Create a coupon

Lecture 305 Create a list of coupons

Lecture 306 Limit coupon used across all

Lecture 307 Limit coupon used per customer

Lecture 308 Set expiration for coupon

Lecture 309 Set what it can be used for

Lecture 310 Edit coupon: change expiration date

Lecture 311 Coupons Recap

Section 16: Subscriptions App

Lecture 312 Intro to subscriptions

Lecture 313 View subscription details

Lecture 314 Find previous payments

Lecture 315 Pause subscription

Lecture 316 Change plan

Lecture 317 Cancel subscription

Lecture 318 Create booking form to accept subscription related to a plan

Lecture 319 User can customize their own plan

Lecture 320 Understand when plan start with a calendar

Lecture 321 Customer can view subscriptions payment

Lecture 322 Customer can view cancel subscription in one click

Lecture 323 View list & Search subscription

Lecture 324 Payment failed for a recurring subscription

Lecture 325 View subscription invoice calendar

Lecture 326 Auto label subscribers

Lecture 327 Auto grant access to content & services

Lecture 328 Subscriptions Recap

Section 17: Chat App

Lecture 329 Intro to chat

Lecture 330 Read receipt

Lecture 331 Attach files

Lecture 332 Draft with ChatGPT

Lecture 333 Speak to text with ChatGPT

Lecture 334 Send a saved reply

Lecture 335 Automated chatbot

Lecture 336 Chat on mobile

Lecture 337 Standalone chat

Lecture 338 Chat Recap

Section 18: Jobs App

Lecture 339 Intro to jobs

Lecture 340 View job details

Lecture 341 Change job status

Lecture 342 Assign job

Lecture 343 Update details

Lecture 344 label job

Lecture 345 Auto created jobs with orders

Lecture 346 View jobs & search

Lecture 347 Jobs Recap

Section 19: Analytics app

Lecture 348 Intro to analytics dashboard

Lecture 349 Views and traffic

Lecture 350 Revenue generating users & services

Lecture 351 Customers ratings

Lecture 352 Add Google Analytics

Lecture 353 Add Google Webmaster tools

Lecture 354 Auto send message when 5-star ratings received

Lecture 355 Display ratings publicly

Lecture 356 Export data to analyse it ( orders, payments )

Lecture 357 Analytics Recap

Section 20: Grant account access to clients

Lecture 358 Add staff users to a client account

Lecture 359 Login to staff account

Lecture 360 Review notifications

Section 21: MASTER CREATING SERVICE MARKETPLACES (ServicesHub)

Lecture 361 Intro to marketplace

Lecture 362 Create a ServicesHub Account

Lecture 363 Setup Description, Guidelines, commissions min

Lecture 364 Setup Suppliers Form

Lecture 365 Invite supplier

Lecture 366 Apply to join marketplace

Lecture 367 Block to accept application signups

Lecture 368 Review Application

Lecture 369 Approve supplier

Lecture 370 Decline supplier

Lecture 371 Add supplier page in the marketplace

Lecture 372 Get notified for orders to suppliers

Lecture 373 Get notifier for ratings about suppliers

Lecture 374 Get daily email about what service scheduled

Lecture 375 View orders to suppliers

Lecture 376 Add one more suppliers, get more bookings

Lecture 377 Perfect Use Case: Residential Buildings: $1,000,000 earned by team of 4 people

Lecture 378 ServicesHub Marketplace Recap

Section 22: Your Pricing Model: One-Time and Recurring Client Fees

Lecture 379 Creation fees

Lecture 380 Maintenance fees

Lecture 381 AgencyLink Referral fees

Lecture 382 An amazing PDF guide to pricing strategies

Section 23: Case Study: How a team of 4 people billed $1,000,000 in 4 years with AgencyLink

Lecture 383 Real Data: How a 4-Person Team Billed $1,000,000 to Residential Buildings

Section 24: MASTER Blackbell Certified Expert product designed for scaling (AgencyLink)

Lecture 384 Intro to Agencylink

Lecture 385 View clients

Lecture 386 View clients referral payments

Lecture 387 Login as staff

Lecture 388 Create client: 1/3 in AgencyLink

Lecture 389 Create client: 2/3 from their own account

Lecture 390 Create client: 3/3 from blackbell.com referrals

Lecture 391 Share content with client: pages

Lecture 392 Share content with client: forms

Lecture 393 Share content with client: images

Lecture 394 Add live chat

Lecture 395 Custom Footer

Lecture 396 Import existing page

Lecture 397 Import existing forms

Lecture 398 Invite client Team members

Lecture 399 Client platform payment by the client

Lecture 400 Client platform payment by AgencyLink

Lecture 401 Create custom plans online that bundle your services

Lecture 402 AgencyLink Recap

Section 25: Advanced Customization with code

Lecture 403 Introduction to advanced

Lecture 404 Custom CSS

Lecture 405 Custom Javascript

Lecture 406 Totally Custom Content Blocks still editable by client with mouse and keyboard

Lecture 407 Webhooks API

Lecture 408 Broadcast API

Lecture 409 Customer API

Lecture 410 Advanced Customization with code Recap

Section 26: Certification and AgencyLink access

Lecture 411 Certification Test Explainer

Lecture 412 AgencyLink Access

This course is designed for aspiring entrepreneurs, freelancers, and digital marketers who want to create and deliver digital platforms for service-oriented businesses.