Community Management: Everything You Need To Know

Building a Community, Psychology, Content Creation, Moderation and Crisis Management and why all of this is important.

What you'll learn

Module 1 - Creating an Online Community

Module 2 - Psychology of Online Community

Module 3 - Guidelines/Rules/Moderation

Module 4 - Content Creation

Module 5 - Crisis Management

Module 6 - Feedback Analysis/Data

Requirements

No experience required, everything you need to know about online Community Management will be taught

Description

This course is all about community management right from its early stages to things that all community managers must know as they work to grown and develop communities. Lots of lessons learnt that I have picked up through my own personal adventures into community management, giving people a chance to explore all types of knowledge to succeed in this role. In the course I cover everything from firstly building and maintaining a community, to the psychology of community, branding, content creation, crisis management and data and feedback gathering and analysis. Not only do we look at how to initially start and grow a community but we also cover topics that many current community managers shy away from, such as psychology behind communities and crisis management. Quizzes are involved in each of the modules to check for your understanding of the content but to also give you the confidence you have developed your own skills and knowledge.A full course exploring multiple different subjects in an attempt to standardise the role of a community manager across all working business and setting types, with lots of knowledge and skills that can be transferred to any business setting looking after a community or customers online.

Overview

Section 1: Community Management Introduction

Lecture 1 Community Management Introduction

Section 2: Module 1 - Creating a Community

Lecture 2 Creating Community, Building and Maintaining

Section 3: Module 2 - Psychology of Community

Lecture 3 The Psychology of Community

Section 4: Module 3 - Guidelines/Rules/Moderation

Lecture 4 Community Guidelines, Rules and Moderator Teams

Section 5: Module 4 - Content Creation

Lecture 5 Creating Engaging Content

Section 6: Module 5 - Crisis Management

Lecture 6 Crisis Management

Section 7: Module 6 - Feedback Analysis/Data

Lecture 7 Data and Feedback Gathering and Analysis

Section 8: Community Management Conclusion

Lecture 8 Community Management Conclusion

New Community Managers,Experienced Community Managers,Want-to-be Community Managers