Communication Skills Masterclass - Your Communication Guide

Communication Skill For Business Communication & Effective Communication In Workplace & Relationships.

What you'll learn

Learn Theories, Models, And Principles Of Communication

Learn Oral Communication Best Practices, Techniques, And Tips

Understand The Concept Of 'Noise' In Communication

Learn The 7C's Of Communication Along With Bonus C's

Take Inspiration From Excellent Communicators And Learn Their Technique

Requirements

Anyone can learn the important skill of Communication

Description

Introduction to Communication Skills Online CourseWelcome to our Introduction to Communication Skills online course! This course is designed to help you develop your communication skills and effectively communicate with others in a variety of settings.What is Communication?Communication is the act of exchanging information, thoughts, or ideas through speaking, writing, or using some other medium. It is a fundamental skill that is essential for success in all aspects of life, including personal relationships, work, and school.Effective Communication SkillsEffective communication skills are those that allow you to clearly and effectively convey your message to others, as well as effectively understand the messages of others. Some key components of effective communication skills include:Verbal communication: This includes the words you use and how you say them. It involves speaking clearly and concisely, using appropriate language, and actively listening to others.Nonverbal communication: This includes your body language, facial expressions, and tone of voice. It is important to be aware of your nonverbal cues and how they may be interpreted by others.Interpersonal skills: These are the skills that allow you to interact and connect with others, such as empathy, active listening, and conflict resolution.Written communication: This includes emails, texts, and other written forms of communication. It is important to be clear and concise in your writing and to use proper grammar and spelling.Why are Communication Skills Important?Effective communication skills are important for a variety of reasons, including:Building and maintaining relationships: Good communication is essential for building and maintaining relationships with others. It allows you to connect with others, express your needs and wants, and resolve conflicts.Improving productivity: Clear communication can help improve productivity in the workplace by reducing misunderstandings and confusion.Facilitating problem-solving: Effective communication skills allow you to work through problems and come up with solutions as a team.Achieving personal and professional goals: Good communication skills can help you achieve your personal and professional goals by allowing you to effectively advocate for yourself and your ideas.Effective communication skills are essential for success in all areas of life. This Introduction to Communication Skills online course will provide youKey features of this course -Get instant access to 100+ page workbook, follow along, and keep for referenceIntroduce yourself to our community of students in this course and tell us your goals Encouragement and celebration of your progress every step of the way: 25% > 50% > 75% & 100%Over 14 hours of clear and concise step-by-step instructions, lessons, and engagementIn this course, I’ll teach you how to use email better, how to present to a group and in public, how to use messaging tools like Whatsapp and online meeting platforms like Teams & Zoom. I’ll teach you how to communicate verbally, in writing, and through images. You’ll also learn three principles of communication: storytelling, brevity, and clarity. In this course, there are downloadable resources, 1 on 1 lesson, wipe board presentations, and activities for you to practice what you have learned and put these lessons to the test so you achieve your goals. You will also learn how to engage more meaningfully with your boss and co-workers, how to get heard in meetings, and how to use social media more effectively.You'll get the following in this course:Practical principles and techniques to help you communicate better in different contexts and with different audiencesTips from my 25-year career of how I have communicated in meetings, presentations, with co-workers, and on projectsEmail management techniques that will improve how you write emails, manage your inbox and stand out in other people's inboxesTips for communicating better in online meetings so that you come across with credibility through engagement & contributionPrinciples for group messaging, social media, and engaging larger groups to get action like attending events and opening attachmentsVerbal communication principles so that you get heard more in settings such as 1:1, with your boss, co-workers, and colleaguesActivities in each section of the course as well as an assignment at the end of the course to help you achieve your goalsI guarantee that by the end of this course you will be a better communicator. Check out some of the lessons below, enroll and I’ll see you in the course. There are also lots of downloadable resources, activities, and an assignment that will get you taking practical steps to actually become the better communicator that you want to be.Contents and OverviewYou'll start with Clarity: Learn How To Communicate To Be Understood – 3 Top Tips; Concise: Learn 3 Communication Tips For Brevity & Impact; Concrete: Make Sure Your Communication Is “Grounded” In Reality; Correct Communication: Learn How To Be Factful For Higher Impact; Learn Coherent Communication With 5 Rules For Logic And Consistency; Complete Communication: The Whole Truth And Nothing But The Truth; Courteous Communication Will Set You Apart And Open Doors; 3 Ways To Communicate Effectively In A 1:1 Face To Face Interaction Or Meeting; Effective Communication When You Speak To An audience (1 To Many); The Interview: A Career-Critical Opportunity For Effective Communication; Formal & Public Speaking: 9 Tips To Boost Your Performance; The Academic Conference Presentation To Your Peers & Profs!;Oral Communication: 6 Tips For Telephone Calls And Customer Interaction; Meetings, Meetings, Meetings: Yes You Can Make Them Effective; Online Meetings: You’re On Mute! How To Max Your Mic; Meaningful Communication: Take Your Message To The Next Level; Learn The Medium (Types) Of Communication; Learn More About The Medium (Types) Of Communication; Mediums Of Communication: Learn How To Choose The Right One; Mediums Of Communication: More Tips To Choose The Right One; Microsoft Teams For Communication: 5 Hot Tips You Need To Know; Zoom Meetings: Don’t Be A Post Pandemic Zoom Zombie; The Message Really Matters In Communication: But What Is It Exactly;Learn Mindful Communication: Don’t Be A Mindless Goldfish! Stay Present.We will also cover Linear Model Of Communication: Components & Factors; Linear Model Of Communication: Learn Examples & Benefits; The Aristotle Model Of Communication: Convincing Oratory; Laswell’s Communication: 5 Part Model For Analysing Mass Communication; Laswell's Communication Model: A Practical Example To Explain; Communication Models: Shannon Weaver’s Encoders, Decoders & Noise; The Berlo Communication Model: Sender & Receiver; The Berlo Communication Model: Message & Channel; Learn The Interactive Communication Model: Encoder-Source-Decoder; Learn The Interactive Communication Model: Noise, Barriers & Criticisms; Osgood Schramm Model Of Circular Communication; The Westley & Maclean Model Of Interpersonal & Mass Communication; Understanding Others For Effective Communication: 5 Top Tips; Learn 5 Ways To Start Understanding Others & Improve Your Communication; Improve Your Communication: Be understood better; Boost Your Communication Skills: Be understood better; Be Understood Better To Communicate More Effectively; Learn About Noise In Communication: Physiological Barriers; Learn About Noise In Communication: Emotional Barriers; Learn About Noise In Communication: Examples Of Emotional Barriers; Noise & Communication: Overcoming Emotions – Anger, Pride, Anxiety; Noise & Communication: Overcoming Emotions & Taking Responsibility; Noise & Communication: Culture, Religion, Nationality; Noise & Communication: Stereotypes, Prejudice, Signs & Symbols; Overcoming Cultural Noise & Barriers To Achieve Effective Communication; Achieve Effective Communication With The Right Approach To Cultural Barriers; Noise - Communication Barriers in the workplace and how to overcome them; Noise - barriers to communication in the workplace and overcoming them; Noise - barriers to communication in the workplace – technology and grapevin; Noise - dealing with multi-generational barriers to workplace communication; Noise In workplace communication – mobile, data and technology.This course will also tackle Internal business communication fosters improved collaboration and relations; Internal business communication – What it is and why you need it; Internal business communications – whose responsibility is it; Internal business communications - Top Reasons Why You Can’t Ignore It; Internal Communication Improves Employee Experience; 4 Internal Communication Challenges to Tackle; Internal business communications – how you communicate with your team; Content and relational communication – definitions and considerations; Charismatic communication - Why do some people radiate confidence; Charismatic communication - Developing charismatic communication skills; Charismatic communicators are good storytellers; Calls to action in communication - Why you need a CTA; Calls to action in communication – 2 tips to write a killer CTA; Calls to action in communication – 3 more tips to write a killer CTA; Calls to action in communication – even more tips to write a killer CTA; Collaborative communications to drive productivity and team work; Top 10 Collaborative Communication Skills; Academic Communication Theories - Discourse analysis; Academic Communication Theories: Real World Applications Of Discourse analys; Academic Communications Theories: What is Linguistics; Academic Communication Theories: Mass communication; Academic Theories: Types Of Mass communication – broadcast, radio; Academic Communication Theories: Mass media – outdoor, transit and digital; Academic Theories: Advantages Of Mass communication; Academic Theories: Negatives Of Mass communication; Academic Theories: Organizational communication – 4 Types; Academic Communication Theories: Goals Of Organisational communication; Academic Communication Theories - Pragmatics; Academic Communication Theories: Semiotics; Academic Communication Theories: Sociolinguistics.Then you'll get extra bonus lessons Technology & Trends: How Social Media has affected communication; How Social Media has affected communication – boredom, consumption, social media; How Social Media has affected communication – self-expression, urgency, value; How Social Media has affected communication – #nofilter, 140 characters & emojis; 5 Ways Social Media has affected communication – community, audience & disruption; Technology & Trends: Collaborative Communication Tools For Workplace & Teams; Technology & Trends: Collaborative Communication Tools; Technology & Trends: wearable tech and communication;Technology & Trends In Communication: Hey Google, Teach Me About AI; Technology & Trends: Communication And Artificial Intelligence; Technology & Trends In Communication: Omnichannel Communication; Technology & Trends: 5 Benefits of omnichannel communication; Inspiring Communicators: 4 famous communicators – Clinton, King, Churchill & Winfrey; Inspiring Communicators: 3 more famous people – Lincoln, Mother Teresa Reagan; Inspiring Communicators – Lady Gaga, Billy Graham and Kack Welch; Inspiring Communicators: Business – Steve Jobs, Howard Schultz, Virginia Rometty; Inspiring Communicators In Business – Warren Buffett, Christine Lagard; Oops Communications – Worst Examples In Business – Wells Fargo; Oops Communications – Worst Business Examples – Yahoo; Oops Communications – Worst Examples Of History – Tragic Plane Crashes; Oops Communications – Worst Examples – Environmental Catastrophes; Oops Communications – Worst Examples – The Bombing Of Nagasaki; Oops Communications – Worst Examples Of Global Brand Damage. We can't wait to see you in the course!Enrol now, and we'll help you improve your communication skills!Salil Dhawan, Peter Alkema

Overview

Section 1: Introduction

Lecture 1 Introduction - Welcome To The Course

Lecture 2 Introduction To The 7Cs Of Communication Principle

Lecture 3 Introduce Yourself

Lecture 4 Let Us Celebrate Learning Together!

Section 2: The 7 C’s: Clarity, Concise, Concrete, Correct, Coherent, Complete & Courteous

Lecture 5 Clarity: Learn How To Communicate To Be Understood – 3 Top Tips

Lecture 6 Concise: Learn 3 Communication Tips For Brevity & Impact

Lecture 7 Concrete: Make Sure Your Communication Is “Grounded” In Reality

Lecture 8 Correct Communication: Learn How To Be Factful For Higher Impact

Lecture 9 Learn Coherent Communication With 5 Rules For Logic And Consistency

Lecture 10 Complete Communication: The Whole Truth And Nothing But The Truth

Lecture 11 Courteous Communication Will Set You Apart And Open Doors

Section 3: Oral Communication: 1 to 1, 1 to Many, Speeches, Interviews & Much More

Lecture 12 3 Ways To Communicate Effectively In A 1:1 Face To Face Interaction Or Meeting

Lecture 13 Effective Communication When You Speak To An audience (1 To Many)

Lecture 14 The Interview: A Career-Critical Opportunity For Effective Communication

Lecture 15 Formal & Public Speaking: 9 Tips To Boost Your Performance

Lecture 16 The Academic Conference Presentation To Your Peers & Profs!

Lecture 17 Oral Communication: 6 Tips For Telephone Calls And Customer Interaction

Section 4: Meaningful & Mindful, Messages, Medium & Meetings (Zoom, Teams & In Person)

Lecture 18 Meetings, Meetings, Meetings: Yes You Can Make Them Effective

Lecture 19 Online Meetings: You’re On Mute! How To Max Your Mic

Lecture 20 Meaningful Communication: Take Your Message To The Next Level

Lecture 21 Learn The Medium (Types) Of Communication

Lecture 22 Learn More About The Medium (Types) Of Communication

Lecture 23 Mediums Of Communication: Learn How To Choose The Right One

Lecture 24 Mediums Of Communication: More Tips To Choose The Right One

Lecture 25 Microsoft Teams For Communication: 5 Hot Tips You Need To Know

Lecture 26 Zoom Meetings: Don’t Be A Post Pandemic Zoom Zombie

Lecture 27 The Message Really Matters In Communication: But What Is It Exactly?

Lecture 28 Learn Mindful Communication: Don’t Be A Mindless Goldfish! Stay Present.

Lecture 29 Congratulations On Completing 25% Of The Course! Let Us Keep Learning!

Section 5: Models Of Communication: Linear, Aristotle, Laswell, Berlo, Osgood & Schramm

Lecture 30 Linear Model Of Communication: Components & Factors

Lecture 31 Linear Model Of Communication: Learn Examples & Benefits

Lecture 32 The Aristotle Model Of Communication: Convincing Oratory

Lecture 33 Laswell’s Communication: 5 Part Model For Analysing Mass Communication

Lecture 34 Laswell Communication Model: A Practical Example To Explain

Lecture 35 Communication Models: Shannon Weaver’s Encoders, Decoders & Noise

Lecture 36 The Berlo Communication Model: Sender & Receiver

Lecture 37 The Berlo Communication Model: Message & Channel

Lecture 38 Learn The Interactive Communication Model: Encoder-Source-Decoder

Lecture 39 Learn The Interactive Communication Model: Noise, Barriers & Criticisms

Lecture 40 Osgood Schramm Model Of Circular Communication

Lecture 41 The Westley & Maclean Model Of Interpersonal & Mass Communication

Section 6: Understanding Others Better, Be Understood & 10x Your Communication Skills

Lecture 42 Understanding Others For Effective Communication: 5 Top Tips

Lecture 43 Learn 5 Ways To Start Understanding Others & Improve Your Communication

Lecture 44 Improve Your Communication: Be understood better

Lecture 45 Boost Your Communication Skills: Be understood better

Lecture 46 Be Understood Better To Communicate More Effectively

Section 7: Noise In Communication: Emotions, Culture, Bias, Workplace & Generations

Lecture 47 Learn About Noise In Communication: Physiological Barriers

Lecture 48 Learn About Noise In Communication: Emotional Barriers

Lecture 49 Learn About Noise In Communication: Examples Of Emotional Barriers

Lecture 50 Noise & Communication: Overcoming Emotions – Anger, Pride, Anxiety

Lecture 51 Noise & Communication: Overcoming Emotions & Taking Responsibility

Lecture 52 Noise & Communication: Culture, Religion, Nationality

Lecture 53 Noise & Communication: Stereotypes, Prejudice, Signs & Symbols

Lecture 54 Overcoming Cultural Noise & Barriers To Achieve Effective Communication

Lecture 55 Achieve Effective Communication With The Right Approach To Cultural Barriers

Lecture 56 Noise - Communication Barriers in the workplace and how to overcome them

Lecture 57 Noise - barriers to communication in the workplace and overcoming them

Lecture 58 Noise - barriers to communication in the workplace – technology and grapevines

Lecture 59 Noise - dealing with multi-generational barriers to workplace communication

Lecture 60 Noise In workplace communication – mobile, data and technology

Section 8: Internal Business Communications: Tools To Boost Collaboration & Relationships

Lecture 61 Internal business communication fosters improved collaboration and relations

Lecture 62 Internal business communication – What it is and why you need it

Lecture 63 Internal business communications – whose responsibility is it?

Lecture 64 Internal business communications - Top Reasons Why You Can’t Ignore It

Lecture 65 Internal Communication Improves Employee Experience

Lecture 66 4 Internal Communication Challenges to Tackle

Lecture 67 Internal business communications – how you communicate with your team

Lecture 68 Congratulations On Completing 50% Of The Course! Let Us Keep Learning!

Section 9: More C’s: Charisma, Content, Calls To Action & Collaborative Communications

Lecture 69 Content and relational communication – definitions and considerations

Lecture 70 Charismatic communication - Why do some people radiate confidence?

Lecture 71 Charismatic communication - Developing charismatic communication skills

Lecture 72 Charismatic communicators are good storytellers

Lecture 73 Calls to action in communication - Why you need a CTA

Lecture 74 Calls to action in communication – 2 tips to write a killer CTA

Lecture 75 Calls to action in communication – 3 more tips to write a killer CTA

Lecture 76 Calls to action in communication – even more tips to write a killer CTA

Lecture 77 Collaborative communications to drive productivity and team work

Lecture 78 Top 10 Collaborative Communication Skills

Section 10: Academic Theories Of Communication: Linguistics, Semiotics & Sociolinguistics

Lecture 79 Academic Communication Theories - Discourse analysis

Lecture 80 Academic Communication Theories: Real World Applications Of Discourse analysis

Lecture 81 Academic Communications Theories: What is Linguistics

Lecture 82 Academic Communication Theories: Mass communication

Lecture 83 Academic Theories: Types Of Mass communication – broadcast, radio

Lecture 84 Academic Communication Theories: Mass media – outdoor, transit and digital

Lecture 85 Academic Theories: Advantages Of Mass communication

Lecture 86 Academic Theories: Negatives Of Mass communication

Lecture 87 Academic Theories: Organizational communication – 4 Types

Lecture 88 Academic Communication Theories: Goals Of Organisational communication

Lecture 89 Academic Communication Theories - Pragmatics

Lecture 90 Academic Communication Theories: Semiotics

Lecture 91 Academic Communication Theories: Sociolinguistics

Section 11: Technology & Trends In Communication: Social Media, AI, Wearables, Workplace

Lecture 92 Technology & Trends: How Social Media has affected communication

Lecture 93 How Social Media has affected communication – boredom, consumption, social c

Lecture 94 How Social Media has affected communication – self-expression, urgency, values

Lecture 95 How Social Media has affected communication – #nofilter, 140 characters & emojis

Lecture 96 5 Ways Social Media has affected communication –community, audience & disruption

Lecture 97 Technology & Trends: Collaborative Communication Tools For Workplace & Teams

Lecture 98 Technology & Trends: Collaborative Communication Tools

Lecture 99 Technology & Trends: wearable tech and communication

Lecture 100 Technology & Trends In Communication: Hey Google, Teach Me About AI

Lecture 101 Technology & Trends: Communication And Artificial Intelligence

Lecture 102 Technology & Trends In Communication: Omnichannel Communication

Lecture 103 Technology & Trends: 5 Benefits of omnichannel communication

Lecture 104 Congratulations On Completing 75% Of The Course! Let Us Keep Learning!

Section 12: Inspiring Communicators: Bill Clinton, Oprah Winfrey, Jack Welch, Christine La

Lecture 105 Inspiring Communicators: 4 famous communicators–Clinton, King, Churchill & Winfr

Lecture 106 Inspiring Communicators: 3 more famous people – Lincoln, Mother Teresa Reagan

Lecture 107 Inspiring Communicators – Lady Gaga, Billy Graham and Kack Welch

Lecture 108 Inspiring Communicators: Business – Steve Jobs, Howard Schultz, Virginia Rometty

Lecture 109 Inspiring Communicators In Business – Warren Buffett, Christine Lagard

Section 13: Oops Communications: PR Disasters, Business Failures, War Time & Plane Crashes

Lecture 110 Oops Communications – Worst Examples In Business – Wells Fargo

Lecture 111 Oops Communications – Worst Business Examples – Yahoo

Lecture 112 Oops Communications – Worst Examples Of History – Tragic Plane Crashes

Lecture 113 Oops Communications – Worst Examples – Environmental Catastrophes

Lecture 114 Oops Communications – Worst Examples – The Bombing Of Nagasaki

Lecture 115 Oops Communications – Worst Examples – Cold War, Cold Shoulder

Lecture 116 Oops Communications – Worst Examples Of Global Brand Damage

Section 14: New Trends In Communication: Remote Work, Unified Cloud Communication Channels

Lecture 117 Introduction To New Trends In Communication

Lecture 118 Trends In Communication: Remote Work, Unifying Communication Channels, Chat Apps

Lecture 119 Trends In Communication: Cloud-Based Tools, Zoom Fatigue, Mobile-First

Lecture 120 Trends In Communication: Digitised HR, Virtual Learning, User Experience

Lecture 121 Technology In Communication: Artificial Reality & Virtual Reality

Lecture 122 Technology In Communication: Live Stream, Webinars, Video Conferences

Lecture 123 Conclusion - Impact Of New Technology & Trends In Communication

Section 15: Learn Communication Skills for Emails, Groups, Teams, Mass, Online & Social

Lecture 124 The Principles Of Excellent Communication: Tell Stories, Be Clear & Be Brief

Lecture 125 Emails: Learn 4 Practical Tips To Become A Better Communicator Using Emails

Lecture 126 Wipe board Lesson: Learn How To Master Emails, Inboxes & Get Your Message Across

Lecture 127 Activity: Pick One Of The 4 Tips For Emails And Put It into Practice This Week

Lecture 128 Learn How To Communicate Better In Online Meetings: Camera On, Focus & Engage

Lecture 129 Wipeboard Lesson: Learn Tips & Techniques For Improving Your Online Meetings

Lecture 130 Activity: Communicate Online Meetings; Camera On, Visual Cues, Chat, Good Slides

Lecture 131 Learn How To Communicate More Effectively In Groups Or Smaller Interaction

Lecture 132 Wipeboard Lesson: Learn How To Improve Your Group Messaging Communications

Lecture 133 Communicate Better: Understand Social Media Platforms & Manage Expectations

Lecture 134 Wipeboard Lesson: Understand How To Communicate Better With Social Media

Lecture 135 Mass Communication That Gets People's Attention Using Diversification Frequency

Lecture 136 Wipeboard Lesson: Learn How To Plan And Manage Mass Communication That Works

Lecture 137 Verbal Communication Tips For Getting Your Message Across Online, 1:1, Your Boss

Lecture 138 Wipeboard Lesson: Learn Insights & Skills For Better Verbal Communications

Section 16: Learn Communication Skills For Business Presentations - Powerpoint & More

Lecture 139 Introduction And Why Presentation Skills Are Crucial For Your Career Success

Lecture 140 Watch Peter Alkema Do Powerful Public Business Presentations Using Powerpoint

Lecture 141 Understand The Different Types Of Presentations And Settings You Will Experience

Lecture 142 Important Principles Of Preparing & Delivering Powerful Business Presentations

Lecture 143 Walk Through Of Powerpoint Basic Features For Business Presentations

Lecture 144 Slide Creation And Layout Techniques To Maximise Visual Impact And Aesthetics

Lecture 145 Examples Of Terrible Slides And How Not To Develop PowerPoint Presentations

Lecture 146 How To Deliver Powerful Business Presentations In Virtual Meetings

Lecture 147 In Person Delivery Of Powerpoint Slides To Maximise Physical Presence

Section 17: Learn successful communication webinar

Lecture 148 Introduction of the speaker and giving overview of the course

Lecture 149 Learn the 7 C's of communication

Lecture 150 Learn what is good communication and other factors of it

Lecture 151 Learn some thoughts on verbal course like vrbal cues and other factors

Lecture 152 learn how to communicate clearly and overview on what we learn on the course

Lecture 153 How can an individual inhence sommunication skills and avoid expressiing fear

Lecture 154 Learn how can i enhance my communication in english as a non native speaker

Lecture 155 Learn what are better ways to enhance my communication as a public speaker

Lecture 156 Learn what are the best communication tools to be use

Lecture 157 Learn what are the elements do they considered before taking final decisions

Lecture 158 Learn the thoughts from the course from Salil and other factors on the course

Lecture 159 Learn Successful Communication Skills With Peter Alkema _ Salil Dhawan_ Communci

This course is for anyone who wants to improve their Communication skills