Communication And Conflict Management Mastercourse

Unlock the power to communicate effectively and resolve conflicts with confidence and incredible skill

What you'll learn

Apply emotional intelligence to improve communication and decision-making.

Use empathy to foster trust and defuse tense interactions.

Develop creative and critical thinking strategies to navigate complex disputes.

Build resilience to maintain composure in high-pressure negotiations.

Strengthen active listening skills for deeper engagement and understanding.

Implement professional mediation techniques to resolve conflicts effectively.

Requirements

No prior professional experience needed

Description

Course SynopsisStruggling with tough conversations at work? Want to handle conflicts like a pro? This high-impact mastercourse—designed and delivered by expert mediators—gives you the ultimate toolkit to master communication and navigate workplace disputes with confidence. This mastercourse provides a deep dive into the essential soft skills needed to resolve high-stakes disputes with confidence and clarity. Harness emotional intelligence, empathy, creativity, and critical thinking to take control of any conversation, defuse tensions, and turn conflicts into opportunities. Whether you’re leading a team, managing clients, or handling high-stakes negotiations, this course will give you the edge you need to communicate with clarity, resolve disputes effectively, and build stronger professional relationships. As future modules are developed and added to this course, you will continually gain additional tools to supercharge your communication and conflict resolution skills, making you unstoppable in any workplace challenge.Learning ObjectivesBy the end of this mastercourse, you will be able to:Apply emotional intelligence to improve communication and decision-making.Use empathy to foster trust and defuse tense interactions.Develop creative and critical thinking strategies to navigate complex disputes.Build resilience to maintain composure in high-pressure negotiations.Strengthen active listening skills for deeper engagement and understanding.Implement professional mediation techniques to resolve conflicts effectively.TrainerThis mastercourse is designed and delivered by Peacemakers Consulting Services. Peacemakers consists of professional mediators with years of experience handling high-stakes disputes across industries. Our trainers have worked in corporate, legal, and organisational settings, guiding leaders, teams, and professionals through complex negotiations and workplace conflicts. They bring real-world expertise, proven conflict resolution strategies, and deep insights into human behaviour to help you master the art of communication. With a hands-on, practical approach, they’ll equip you with the skills to navigate difficult conversations, build trust, and resolve disputes with confidence and professionalism.Who should attend?Professionals looking to enhance their communication and conflict resolution skills.Mediators seeking advanced techniques to handle high-stakes disputes.Leaders, managers, and HR professionals navigating workplace conflicts.Lawyers, negotiators, and consultants involved in dispute resolution.Customer service and client-facing professionals managing difficult conversations.Anyone interested in mastering communication skills for personal and professional growth.Educational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are required

Overview

Section 1: Introduction to Emotional Intelligence

Lecture 1 Developing Your Emotional Intelligence

Section 2: Emotional Intelligence 101

Lecture 2 What is Emotional Intelligence (EQ)?

Section 3: Gaining Self-Awareness

Lecture 3 Understand Your Personal EQ

Lecture 4 Manage Your Mindset

Lecture 5 Find Your Flow

Section 4: Managing Yourself

Lecture 6 Disrupting Thoughts and How They Affect You

Lecture 7 Coping With Stressful Situations Positively

Lecture 8 Shifting Perspectives to Augment Your Behaviour

Section 5: Social Awareness

Lecture 9 Developing Social Awareness

Lecture 10 Looking Beyond Empathy: Connecting with Perspective

Lecture 11 Genuine Listening

Section 6: Managing Relationships

Lecture 12 Authentic Adaptability

Lecture 13 Transform Conflict into Opportunities

Lecture 14 Communicate Intention and Impact

Section 7: Conclusion for Emotional Intelligence

Lecture 15 EQ Development Plan

Section 8: Introduction to Empathy

Lecture 16 Introduction & Overview of Communicating with Empathy

Section 9: Understanding Empathy and Its Significance

Lecture 17 Defining Empathy in the Workplace

Lecture 18 Empathy in the Workplace

Lecture 19 The Benefits of Empathy in the Professional Sphere

Section 10: Communicating with Empathy at Work

Lecture 20 Establishing the Groundwork for Positive Communication

Lecture 21 Assess Your Co-worker's Communication Needs

Lecture 22 Assessing Your Personal Communication Style

Lecture 23 Navigating Difficult Conversations as a Listener

Lecture 24 Initiating Difficult Conversations as a Speaker

Lecture 25 Empathy in Groups

Lecture 26 Ways to Show Empathy in the Workplace

Lecture 27 4 Simple Communication Tips

Lecture 28 Case Study on Customer-Centric Empathy

Section 11: Empathy in Leadership

Lecture 29 How Leaders can Encourage Empathy in the Workplace

Lecture 30 Cultivating Empathetic Leadership: Strategies for Leaders

Section 12: Conclusion to Communicating with Empathy

Lecture 31 Developing Your Empathetic Abilities: Three Practical Steps

Lecture 32 Final Remarks

Section 13: Introduction to Unleashing Your Creativity

Lecture 33 Envision Confidence in Your Creativity and Taking Pride in Your Creations

Section 14: Remove Your Creative Blocks

Lecture 34 Unravelling Creative Blocks and the Path to Eliminate Them

Lecture 35 Creativity and the Inner Critic

Lecture 36 Unmasking Your Inner Critic

Section 15: How to Silence the Inner Critic

Lecture 37 Harnessing Your Mental Power Tools

Lecture 38 Harnessing Neuroplasticity to Quiet the Inner Critic

Lecture 39 Leveraging Mindfulness to Quiet the Inner Critic

Lecture 40 Harnessing Self-Compassion to Quiet the Inner Critic

Section 16: Own Your Creativity and Initiate Idea Generation

Lecture 41 Unlocking Your Inner Creativity

Lecture 42 Don't Stifle Your Ideas

Lecture 43 Transform into an Idea Machine

Section 17: Develop Mental Mastery and Break the Cycle of Self-Doubt

Lecture 44 Revamp Your Self-Talk: Reboot Your Inner Dialogue

Lecture 45 Embrace Self-Reference and Let Go of "Shoulds"

Lecture 46 Interrupting the Rumination Cycle

Lecture 47 Mastering the Art of Handling Criticism

Section 18: Stop the Comparison Cycle and Own Your Talents

Lecture 48 Transmuting Envy

Lecture 49 Embrace Your Achievements, Not Comparative Failures

Lecture 50 Unleash Your Unique Talents

Lecture 51 Embrace and Share Your Brilliance

Section 19: Apply What You Have Learned

Lecture 52 Welcome Back to Creativity!

Section 20: Introduction to Unlocking Your Critical Thinking Potential

Lecture 53 Enhancing Critical Thinking

Lecture 54 Navigating Five Critical Thinking Pitfalls

Section 21: The Critical Thinking Difference

Lecture 55 Critical Thinking vs Strategic Thinking

Lecture 56 Thinking about Thinking – The 7 Elements

Lecture 57 Moving Beyond Surface Thinking

Section 22: Minimising Bad Judgment

Lecture 58 Two Systems of Thinking – Nobel Prize Style

Lecture 59 Identifying Cognitive Biases

Section 23: Improving Decision Quality

Lecture 60 The REF Method: Your Intuition REFeree

Lecture 61 Utilising Counterfactual Thinking

Lecture 62 Overcoming Loss Aversion

Section 24: Critical Thinking Fallacies

Lecture 63 Common Logical Fallacies

Lecture 64 Avoiding the Planning Fallacy

Lecture 65 The Art of Framing

Section 25: Creating the Critical Thinking Culture of Curiousity

Lecture 66 Questions that Fuel Curiosity

Lecture 67 Organizing a Critical Thinking Workshop

Section 26: Conclusion to Critical Thinking

Lecture 68 Tracking Your Progress

Lecture 69 Final Remarks

Section 27: Introduction to Building Resilience

Lecture 70 Learning to Be More Resilient

Section 28: Defining Resilience

Lecture 71 What is Resilience?

Lecture 72 How Resilient Are You?

Section 29: Preparations

Lecture 73 Building a Resilience Threshold

Lecture 74 Responding to Rejection

Lecture 75 Learning Something New

Lecture 76 Facing Uncomfortable Situations

Lecture 77 Managing Your Energy

Lecture 78 Practicing Positive Thinking

Section 30: Training for Resilience

Lecture 79 Evaluating Your Action

Lecture 80 Choosing Your Attitude

Lecture 81 Connecting with Your Advisory Board

Lecture 82 The Power of Recovery

Lecture 83 Carthartic Action - The Last Resort

Section 31: Strategies for Peak Performance

Lecture 84 Deep Diving into Resilience Strategies

Section 32: Improving Internal Dialogue

Lecture 85 Positive Thinking Skills

Lecture 86 Mental Training

Lecture 87 Coaching Yourself

Section 33: Leveraging Your External Environment

Lecture 88 Mementos, Lucky Charms, and Routines

Lecture 89 Simulating the Real Event

Lecture 90 Practicing Discomfort

Lecture 91 The Power of Music

Section 34: Resilience FAQs

Lecture 92 At Threshold

Lecture 93 Team Resilience

Lecture 94 Thought-Stopping in Action

Lecture 95 Overcoming the Fear of Failure

Lecture 96 Resilience for the Long Hall

Section 35: Conclusion for Resilience

Lecture 97 Build Your Resilience Until You Get It Right

Professionals looking to enhance their communication and conflict resolution skills.,Mediators seeking advanced soft skills and techniques to handle high-stakes disputes.,Leaders, managers, and HR professionals navigating workplace conflicts.,Lawyers, negotiators, and consultants involved in dispute resolution.,Customer service and client-facing professionals managing difficult conversations.,Anyone interested in mastering communication skills for personal and professional growth.