Certified 8D Problem Solving Specialist (Accredited)

Master 8D Problem Solving Tools | Eliminate Root Causes Using the Proven 8D Problem Solving framework | PDU, CPD Enabled

What you'll learn

Understand and apply the 8 Disciplines (8D) Problem Solving methodology to resolve recurring service-related failures and prevent their recurrence

Learn how to form effective cross-functional teams (D1) to tackle complex service issues collaboratively

Gain the ability to accurately define problems (D2) using structured tools like the 5W2H framework and data-driven insights

Develop skills to implement interim containment actions (D3) that minimize customer impact while long-term fixes are developed

Master techniques to identify and verify root causes (D4) using tools like the 5 Whys and Fishbone Diagram

Learn to develop targeted corrective actions (D5) that eliminate the root cause and implement solutions effectively (D6) in real-world service environments

Understand how to prevent problem recurrence (D7) by updating SOPs, training teams, and embedding long-term monitoring systems

Discover how to document lessons learned and recognize team efforts (D8) to build a culture of continuous improvement

Apply the 8D methodology to real-world case studies in service industries like healthcare, hospitality, finance, retail, and more

Earn an internationally accredited 8D Specialist Certification and receive 1.5 pre-approved PDUs, CPDs, CEUs, and PDCs to enhance your professional profile

Requirements

There are no prior problem-solving or Six Sigma certifications required—this course is beginner-friendly

A basic understanding of service operations (such as customer service, hospitality, healthcare, etc.) is helpful but not mandatory

Learners should have access to a computer or mobile device with internet connectivity to watch video lectures and complete activities

A curious mindset and a desire to solve problems in a structured, effective way will help you make the most of this course

Optional: Familiarity with basic workplace challenges or recurring issues can help you relate more deeply to real-world case studies presented in the course

Description

CERTIFIED 8D PROBLEM SOLVING SPECIALIST (ACCREDITED)Eliminate Recurring Failures | Solve Problems Systematically | Earn 3 Pre-approved PDUs | PDCs | CPDs | CEUsMost teams fix symptoms, not causes. And that's why the same problems keep coming back.Are you ready to lead structured, high-impact investigations that eliminate costly issues at the root? If yes, you’re in the right place.The Certified 8D Problem Solving Specialist course is your go-to training to master the globally recognized 8D methodology—used by elite organizations like Ford, Boeing, and NASA. Built specifically for service industry professionals, this course gives you a repeatable, results-driven approach to tackle complex problems, lead cross-functional teams, and deliver permanent solutions.This is not just another problem-solving course. This is an accredited, real-world 8D masterclass—taught by globally renowned instructor Rahul Iyer—that gives you the clarity, structure, and tools needed to drive quality, reduce costs, and elevate customer satisfaction.Whether you're fixing service breakdowns, customer complaints, or compliance issues—8D Problem Solving is your roadmap to eliminate chaos and drive lasting operational improvement.What will you achieve by completing the 8D Problem Solving Specialist Certification Course?Become a Certified 8D Problem Solving Specialist, accredited by AIGPE™Master the globally adopted 8 Disciplines (8D) methodology used by Fortune 500sLearn how to lead structured root cause investigations and prevent repeat issuesBuild expertise in tools like 5 Whys, Fishbone Diagram, and 5W2HApply 8D to real-world service industry failures—from healthcare to hospitalityLearn how to respond to customer complaints, workflow breakdowns, or delivery failures with confidenceBuild a professional credential that proves your ability to solve problems systematicallyEarn 3 pre-approved PDUs, PDCs, CPDs, and CEUs to boost your global professional standingGet access to 2.5+ hours of practical video content and 30+ downloadable tools and resourcesWho is this course for?This course is designed for service industry professionals who face recurring problems and want to lead structured, data-driven problem-solving projects. If you work in:Customer Support or Call CentersHospitality, Travel, or Event ManagementHealthcare, Education, or NonprofitsRetail, Logistics, or Supply ChainHR, Learning & Development, or ComplianceIT Services or Financial Operations…then this course is for you.Whether you're a manager, supervisor, team lead, project owner, or quality professional—these 8D skills will help you solve service failures at the root and make a lasting impact.This course is not for individuals outside the service industry or those seeking advanced Six Sigma or engineering-specific courses.Why is this one of the top-rated courses in structured problem solving?Recurring failures cost time, money, and trust. Yet most professionals still rely on instinct or trial and error to solve them.This course changes that.It’s built on industry-proven techniques, practical examples, and actionable steps. You won’t just understand problem-solving—you’ll do it. With clarity. With confidence. With consistency.No vague theory. No fluff. Just tools that work.The Course Structure: Simple, Action-Packed, and Real-World ReadyThe course is divided into 6 powerful sections:Course Introduction: An inspiring prologue plus instructor welcomeFoundations of 8D in Service Organizations: What it is, where it came from, why it works(Covers the background of 8D and its relevance in service industries)Problem Identification and Containment (D1–D3): D1: Establish the Team – Build the right cross-functional teamD2: Define the Problem – Analyze issues using 5W2H and dataD3: Implement Containment Actions – Apply quick fixes to prevent further damageRoot Cause Analysis (D4):D4: Identify and Verify Root Causes – Dig deep using the 5 Whys and Fishbone DiagramDeveloping and Implementing Solutions (D5–D6):D5: Develop Permanent Corrective Actions – Create long-term, effective solutionsD6: Implement and Validate the Solution – Ensure your fix works in the real worldMastering 8D for Real-World Impact (D7–D8):D7: Prevent Recurrence – Update SOPs and monitor long-term successD8: Recognize the Team and Document Lessons Learned – Celebrate wins and build a culture of improvementEach section includes:Clear learning objectivesShort, engaging video lecturesReal-world service industry examplesInteractive quizzes and practical case studiesArticles, downloadable templates, and recap lecturesThis course includes:2.5hours of HD on-demand video30+ downloadable files and case-based tools8 structured sections, each with engaging content7 Section Quizzes + 2 Practice Test2.5 Preapproved PDUs, PDCs, CPDs, and CEUsAbility to earn your accredited 8D Problem Solving Specialist CertificationWhy is 8D Problem Solving a must-have tool in your business toolkit?Because it’s how world-class service organizations actually fix things.It creates structure where there’s chaosIt helps teams stop blaming and start solvingIt ensures failures don’t just disappear temporarily—they stay goneFrom hospitals to airlines, financial firms to restaurants—structured problem solving is the competitive edge that keeps operations running smoothly and customers coming back.In a world where customer experience is everything, guessing is not an option. 8D gives you the structured discipline to lead change that sticks.Ready to become the structured problem solver your organization can’t live without?The Certified 8D Problem Solving Specialist Course gives you all the frameworks, techniques, and leadership tools to:Solve problems once and for allPrevent failures from returningLead with clarity, not confusionDeliver measurable impact that earns you recognitionEnroll now and start your journey to becoming a Certified 8D Specialist—because every failure is just a well-structured solution waiting to be found.

Overview

Section 1: Course Introduction

Lecture 1 Prologue

Lecture 2 Course Introduction

Lecture 3 Download Center

Section 2: Foundations of 8D in Service Organizations

Lecture 4 Section Introduction

Lecture 5 Overview of the 8D Methodology

Lecture 6 Origins of 8D Problem Solving

Lecture 7 Live Interview with an Expert - Part 1

Lecture 8 8D Problem Solving: Recap: Foundations of 8D in Service Organizations

Lecture 9 Video Quiz

Lecture 10 Section Conclusion

Section 3: Problem Identification and Containment (D1–D3)

Lecture 11 Section Introduction

Lecture 12 Forming the Team (D1)

Lecture 13 Defining the Problem (D2)

Lecture 14 Interim Containment Actions (D3)

Lecture 15 Live Interview with an Expert - Part 2

Lecture 16 8D Problem Solving: Recap: Problem Identification and Containment (D1–D3)

Lecture 17 Video Quiz

Lecture 18 Section Conclusion

Section 4: Root Cause Analysis (D4)

Lecture 19 Section Introduction

Lecture 20 Investigating Root Causes in Service Processes

Lecture 21 Verifying the Root Cause

Lecture 22 Live Interview with an Expert - Part 3

Lecture 23 8D Problem Solving: Recap: Root Cause Analysis (D4)

Lecture 24 Video Quiz

Lecture 25 Section Conclusion

Section 5: Developing and Implementing Solutions (D5–D6)

Lecture 26 Section Introduction

Lecture 27 Crafting Corrective Actions (D5)

Lecture 28 Implementing the Solution (D6)

Lecture 29 Live Interview with an Expert - Part 4

Lecture 30 8D Problem Solving: Recap: Developing and Implementing Solutions (D5–D6)

Lecture 31 Video Quiz

Lecture 32 Section Conclusion

Section 6: Preventing Recurrence and Closure (D7–D8)

Lecture 33 Section Introduction

Lecture 34 Preventing Future Issues (D7)

Lecture 35 Recognizing the Team and Lessons Learned (D8)

Lecture 36 Live Interview with an Expert - Part 5

Lecture 37 8D Problem Solving: Recap: Preventing Recurrence and Closure (D7–D8)

Lecture 38 Video Quiz

Lecture 39 Section Conclusion

Section 7: Mastering 8D for Real-World Impact

Lecture 40 Section Introduction

Lecture 41 8D Problem Solving in Action in the Service Industry

Lecture 42 Challenges in implementing 8D Problem Solving Methodology

Lecture 43 Live Interview with an Expert - Part 6

Lecture 44 8D Problem Solving: Recap: Mastering 8D for Real-World Impact

Lecture 45 Video Quiz

Lecture 46 Section Conclusion

Section 8: Conclusion

Lecture 47 Course Conclusion

This course is designed for service industry professionals who face recurring operational issues and want to solve them permanently using a structured approach,Ideal for those working in customer service, call centers, hospitality, healthcare, education, retail, finance, logistics, or IT services,Perfect for managers, team leads, supervisors, quality professionals, L&D specialists, project owners, and operations staff who want to lead high-impact investigations,Suitable for professionals with no prior experience in Six Sigma or structured problem-solving—this course builds from the ground up,Also valuable for entrepreneurs, small business owners, and internal facilitators looking to improve customer satisfaction and team performance through root cause analysis