Business Processing Outsourcing (Bpo)

What you need to know about outsourcing

What you'll learn

Learn the different types of outsourcing

Learn how to analyze and outline your current position

Learn how to select the right outsourcer

Learn what to do once you have selected your Outsourcer

Requirements

There are no prerequisites

Description

The landscape of Business process outsourcing is confusing and making a mistake can cost your company millions. To be successful, you need a clear strategy, and you need an operational blueprint. Come Learn the basics around outsourcing functions like customer service, sales and the contact center. Learn how to set up your Business Process outsourcing for profitable success.  This course will teach what you need to know about Outsourcing.  Is it the best option for your company?  Does your company have the people, the strategy and the ability to support an Outsourcer.  Many companies make mistakes when outsourcing but Amas will walk you through what outsourcing is, how it works, how to best select an outsourcer and how to manage them.  You will be the hero of your company if you use these tips to secure the right outsourcer for you.  In this course you will learn the following:Types of outsourcing How to analyze your company and get it ready to outsourceHow to select an OutsourcerHow to manage an Outsourcer The boring stuff like tech stack, knowledge sharing and governance And much, much moreAfter completing the course if you still have questions you can reach out directly to Amas for advice.  A valuable add to the course.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Types of Outsourcing

Lecture 3 The Why

Lecture 4 The Cost

Lecture 5 The Impact

Lecture 6 Trends in Outsourcing

Section 2: Know Thyself

Lecture 7 Inventory

Lecture 8 Know Your Flavor

Lecture 9 Oganizational DNA

Lecture 10 Clarity of Drivers

Section 3: Know Yourself

Lecture 11 Know Your North Star

Lecture 12 Customer Pain

Section 4: Get on the Road

Lecture 13 Getting on the Road

Lecture 14 Get a Guide

Lecture 15 Who Do You Select

Section 5: Managing the Outsourcer

Lecture 16 Vendor Visits

Lecture 17 Define the Relationship

Lecture 18 Whose Tech Will You Use

Lecture 19 Cultural Alignment

Lecture 20 Measuring Outcomes

Lecture 21 Governance

Lecture 22 Matching Interactions

Lecture 23 Document

Lecture 24 Knowledge Sharing

Lecture 25 Premortem vs Postmortem

Lecture 26 The People

Lecture 27 Not 100%

Lecture 28 Manage the Relationship

Section 6: Conclusion

Lecture 29 In Summary

The course if for Contact Center Leaders,Any Leaders or Managers looking to outsource