Business Etiquette - The Polished Professional

Master the skills of business etiquette to become a poised and refined professional

What you'll learn

Cultivate a strong personal brand that aligns with your career goals

How to make a great first impression

Understand why eye contact is important

Learn the difference between etiquette and manners

Remember people’s names with ease

Why you need a 5-second elevator statement

Learn the proper way to present and receive business cards

Improve your handshake

Deal with international customers and colleagues with respect

Have the best small talk in the room

Ways to put people at ease

Introduce yourself in a memorable way to make a lasting impression

Much much more

Requirements

No previous equipment or experience is needed

Having some examples in mind of situations where you'd like to try these techniques would be helpful

A willingness to learn!

Description

Business Etiquette - The Polished ProfessionalMaster the skills of business etiquette to become a poised and refined professional, build your confidence change your life.Mastering business etiquette is a life-changing skill that will ensure you build strong, lasting relationships throughout your career. Making a good first impression counts, and this course will teach you to carry yourself confidently and professionally. In today’s competitive business world, mastering the subtleties of professional behaviour is a crucial skill that can set you apart and open doors to new opportunities.Do you find yourself instantly forgetting people’s names once you’ve met them? Maybe you feel like you give the world’s worst handshakes, or you feel much more comfortable in personal rather than professional settings? In this quick-fire, actionable course from world-leading etiquette expert, Philip Sykes shares skills and techniques to give everyone tools and confidence that can be put into practice straight away.This course is designed to be quick-fire, simple to understand, and suitable for all industries. Philip breaks down the complexities of human communication into bitesize chunks to elevate your professional presence and enhance your career trajectory. Learn the crucial skills that make a Polished Professional - like making great first impressions, confident introductions, and effective small talk. Enhance your networking game with memorable 5-second elevator statements, and gain insights into dealing with international customers while maintaining your Polished Professional demeanour.This course is designed for professionals at all levels who aspire to refine their people skills, be both polite and confident, and navigate every business interaction with ease. Whether you’re an experienced executive, a manager running a team, or an aspiring entrepreneur, this course provides practical insights and actionable strategies to excel. By the time you finish this course, etiquette won’t just be a new skill that you’ve learned, it will be part of a new way of life for you. Remember, you are always just one person away from an opportunity that could change your life - this course is here to help you open those doors and achieve your goals. Philip Sykes has extensive experience and knowledge of how to conduct yourself well in different cultures across the globe. He is the Founder and Principal of The British School of Excellence, the only etiquette training provider in the world to be accredited by four internationally recognised organisations. He brings his outstanding interpersonal and motivational skills to every course he runs and effortlessly puts people at ease with his charismatic approach. He's provided training and coaching across the world to some of the best-known individuals and companies.The course overview includes:Tools to put people at easeCreate a good, and lasting, first impressionGain an understanding of the history of etiquetteTechniques to help you remember people’s namesFind it easy to communicate in a respectful manner with international customersLearn how to handshake properlyImplement a 5-second elevator statement that will make you unforgettableEasily make small talk at networking eventsUnderstand how to politely give and receive business cardsDiscover the importance of eye contactAnd much much moreIf you are ready to learn practical new skills and take your career and life to the next level, this course is for you!

Overview

Section 1: Welcome

Lecture 1 What is the Polished Professional?

Lecture 2 The 4 Elements of a Polished Professional

Lecture 3 The History of Etiquette

Lecture 4 The Difference between Etiquette and Manners

Section 2: Business Etiquette and Manners

Lecture 5 How COVID Changed Etiquette

Lecture 6 The Fundamental Skills of Business Etiquette

Lecture 7 Smiling to Connect

Lecture 8 Why Eye Contact is Important

Lecture 9 How to Handshake Properly

Lecture 10 Introducing Yourself to Others

Lecture 11 Making Great First Impressions

Lecture 12 Confidence, Competence and Credibility (3 C’s)

Lecture 13 How to Make Great Small Talk

Lecture 14 Putting People at Ease

Lecture 15 How to Remember Names

Lecture 16 The 5-Second Elevator Statement

Lecture 17 Improving Your Elevator Statement

Lecture 18 Giving and Receiving Business Cards

Lecture 19 Giving and Receiving Business Gifts

Lecture 20 Business Etiquette with International Customers

Section 3: Remaining a Polished Professional

Lecture 21 Remaining a Polished Professional

Employees at all levels seeking to improve their business communications,Professionals looking to refine their communication skills,Managers seeking to foster a positive work environment,Sales and marketing professionals who need to build and maintain strong relationships,Individuals starting, or managing, their own business to build credibility & attract clients,Anyone who attends networking events,Job seekers looking to make a great first impression in job interviews,Those working with international colleagues and clients from diverse cultural background,Anyone seeking professional development that will take their career to the next level,Someone who wants to build confidence and achieve success