Business Communication Mastery In Meetings

Handling Disagreements, Proposals, and Cross-Cultural Challenges in Business Meetings

What you'll learn

Managing Disagreements Professionally

Stating Opinions Clearly and Politely

Reaching Agreements and Building Consensus

Making Persuasive Proposals

Using Diplomatic Language for Sensitive Situations

Adapting Communication for Remote and In-Person Meetings

Requirements

An Upper Intermediate level of English (B2)

Description

Clear and effective communication is at the heart of successful business meetings. Whether in-person or remote, meetings serve as a platform for decision-making, collaboration, and problem-solving. However, challenges such as misunderstandings, disagreements, and cultural differences can create obstacles that impact productivity and professional relationships.This course was developed in response to a client’s request for practical strategies to improve communication in meetings. Many professionals struggle with handling disagreements diplomatically, stating their opinions assertively yet tactfully, and ensuring their proposals are well-structured and persuasive. The course addresses these challenges head-on, providing practical tools, key phrases, and strategic approaches that can be immediately applied in real-world business settings.What You’ll Learn1. Managing Disagreements Professionally• Understand why disagreements arise and their potential impact on productivity and workplace relationships.• Learn structured techniques to address and resolve conflicts constructively.• Use active listening and emotional intelligence to turn disagreements into productive discussions.2. Stating Opinions Clearly and Politely• Develop confidence in expressing your views while maintaining professionalism.• Learn how to disagree respectfully without causing unnecessary tension.• Master diplomatic language to ensure clarity and maintain positive relationships.3. Reaching Agreements and Building Consensus• Explore techniques for negotiation and compromise to ensure all parties feel heard and valued.• Discover how to frame discussions to drive collaboration and agreement.• Learn how cultural differences impact decision-making and agreement-building.4. Making Persuasive Proposals• Understand how to structure your proposals for clarity, impact, and persuasion.• Learn key phrases and techniques to present ideas effectively in both formal and informal settings.• Adapt your communication style to different cultural and hierarchical contexts.5. Using Diplomatic Language for Sensitive Situations• Learn how to address difficult topics with tact and professionalism.• Use diplomatic phrasing to navigate complex conversations without escalating tension.• Reframe negative statements to maintain a constructive dialogue.6. Adapting Communication for Remote and In-Person Meetings• Understand the key differences between virtual and face-to-face meetings.• Overcome challenges unique to remote meetings, such as engagement, time zones, and miscommunication.• Leverage body language, tone, and phrasing to enhance communication in both settings.Why This Course MattersBusiness meetings are more than just discussions—they shape decisions, influence professional relationships, and impact career growth. Poor communication can lead to misunderstandings, unresolved conflicts, and ineffective decision-making. This course provides professionals with the skills and strategies needed to communicate with clarity, handle challenges with confidence, and contribute more effectively to meetings.Whether you’re leading meetings, participating in discussions, or working across cultural boundaries, this course equips you with the tools to navigate meetings successfully, ensuring that every conversation is productive and professional.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Handling Disagreements in Business Meetings

Lecture 2 Understanding Disagreements in Business Meetings

Lecture 3 Key Phrases for Managing Disagreements

Lecture 4 Techniques for Resolving Disagreements

Lecture 5 Cross-Cultural Considerations in Disagreements

Section 3: Stating Opinions Clearly and Politely

Lecture 6 Key Phrases for Stating Your Opinion

Lecture 7 Disagreeing Without Causing Conflict

Lecture 8 Cross-Cultural Considerations in Stating Opinions

Lecture 9 The Importance of Stating Your Opinion

Section 4: Reaching Agreements and Building Consensus

Lecture 10 The Art of Reaching Agreements

Lecture 11 Key Phrases for Reaching an Agreement

Lecture 12 Cross-Cultural Considerations in Reaching Agreements

Section 5: Making Persuasive Proposals

Lecture 13 The Importance of Clear Proposals

Lecture 14 Structuring a Proposal in a Meeting

Lecture 15 Techniques for Effective Proposals

Lecture 16 Key Phrases for Making Proposals

Lecture 17 Cross-Cultural Considerations in Proposals

Section 6: Using Diplomatic Language for Sensitive Situations

Lecture 18 The Power of Diplomatic Language

Lecture 19 Key Phrases for Diplomacy

Lecture 20 Grammatical Structures for Diplomacy

Lecture 21 Techniques for Using Diplomatic Language

Lecture 22 Cross-Cultural Considerations in Diplomacy

Section 7: Interactive Case Study: Handling Disagreements in Meetings

Lecture 23 Instructions

Lecture 24 Scenario 1 and Task

Lecture 25 Choices 1: What should Sophie and Liam do?

Lecture 26 Suggested Answer 1

Lecture 27 Scenario 2

Lecture 28 Choices 2: What should Sophie and Liam do now?

Lecture 29 Suggested Answer 2

Lecture 30 Scenario 3

Lecture 31 Choices 3: What should Sophie and Liam do next?

Lecture 32 Suggested Answer 3

Lecture 33 Scenario 4

Lecture 34 Choice 4: How should Liam and Sophie Finalise the Agreement?

Lecture 35 Suggested Answer 4

Lecture 36 What did we learn?

Section 8: Adapting Communication for Remote Meetings

Lecture 37 Challenges of Remote Meetings

Lecture 38 Key Phrases for Remote Meetings

Lecture 39 Techniques for Effective Remote Meetings

Section 9: Adapting Communication for Face-to-face Meetings

Lecture 40 The Dynamics of In-Person Meetings

Lecture 41 Key Phrases for In-Person Meetings

Lecture 42 Techniques for Successful In-Person Meetings

Section 10: Conclusion & Key Takeaways

Lecture 43 Course Recap

Section 11: How to Put Course Learnings into Action in Your Next Meeting:

Lecture 44 Putting what you have learnt into practice in your next meeting

Section 12: End of Course Quiz

Team leaders and managers who need to facilitate smooth discussions, manage disagreements, and encourage collaboration in meetings.,Executives and decision-makers who need to present ideas persuasively and handle sensitive topics with tact,Professionals working in international or cross-cultural teams, who need to understand cultural nuances and adapt their communication style for better collaboration.,Anyone who regularly participates in business meetings and wants to communicate more effectively, avoid misunderstandings, and improve overall productivity.