Bird'S Eye View - Business Development And Sales Processes

A complete black book on high business development and sales. Prepare, pitch and persuade your prospects and clients.

What you'll learn

Understanding the role of sales in business

Different sales techniques, including consultative selling and solution selling

Identifying pain points and challenges that customers face

Effective trategies for overcoming objections and closing deals

The importance of customer satisfaction and retention in sales

The impact of technology on sales and sales processes

Requirements

No specific requirements to enter this course. Just be willing to learn.

Approach this knowledge with an open mind to learn and apply new skills.

Description

Welcome to our comprehensive Udemy course on sales! Whether you're a seasoned sales professional looking to brush up on your skills or a newcomer to the field, this course has something to offer you. Throughout the ten modules of this course, we'll cover all aspects of sales, from the basics of understanding the role of sales in business to the latest trends and technologies impacting the industry. In Module 1, we'll start by laying the foundation for our understanding of sales. We'll explore the key skills and qualities needed for success in sales, as well as the different types of sales and sales models that are used in various industries. From there, we'll dive into the nitty-gritty of prospecting and lead generation in Module 2. You'll learn how to identify and qualify potential customers, as well as strategies for generating leads through cold calling and email outreach. We'll also cover how to manage your sales leads effectively using a sales funnel. In Module 3, we'll explore the importance of building rapport and establishing trust with your customers. You'll learn proven techniques for building relationships with prospects and customers, as well as how to establish trust and credibility with your clients. Moving on to Module 4, we'll cover the critical topic of understanding customer needs. You'll learn techniques for identifying pain points and challenges that your customers face and how to use that information to tailor your sales approach to meet their specific needs and preferences. In Module 5, we'll delve into different sales techniques, including consultative selling and solution selling. We'll also cover strategies for overcoming objections and closing deals and explore negotiation techniques and tactics. Module 6 focuses on sales management and team leadership. You'll learn how to manage a sales team effectively and set sales goals that are both achievable and motivating. We'll also cover coaching and training sales reps for success, as well as metrics and KPIs for measuring sales performance. In Module 7, we'll explore strategies for building and maintaining strong customer relationships. You'll learn about the tools and technologies used in customer relationship management, as well as the importance of customer satisfaction and retention in sales. Module 8 addresses the ethical considerations and responsibilities of sales professionals. We'll cover best practices for maintaining professionalism in sales, as well as how to avoid common ethical and legal pitfalls. Moving into the digital age, Module 9 covers the impact of technology on sales and sales processes. We'll explore leveraging digital channels for lead generation and sales, as well as the future of sales in an increasingly digital world. Finally, in Module 10, we'll recap the key takeaways from the course and provide actionable steps for improving your sales skills and performance. We'll also share resources and further reading for continued learning and development in sales. By the end of this course, you'll have a comprehensive understanding of the sales process, along with the skills and tools you need to excel in the field. Let's get started!

Overview

Section 1: Introduction to sales

Lecture 1 Understanding the role of sales in business

Lecture 2 The key skills and qualities needed for success in sales

Lecture 3 The different types of sales and sales models

Section 2: Prospecting and Lead Generation

Lecture 4 Identifying and qualifying potential customers

Lecture 5 Strategies for lead generation, including cold calling and email outreach

Lecture 6 Developing a sales funnel and managing sales leads

Section 3: Building rapport and establishing trust

Lecture 7 The importance of building relationships in sales

Lecture 8 Techniques for building rapport with prospects and customers

Lecture 9 How to establish trust and credibility with customers

Section 4: Understanding customer needs

Lecture 10 Techniques for understanding customer needs and preferences

Lecture 11 Identifying pain points and challenges that customers face

Lecture 12 Using customer insights to tailor your sales approach

Section 5: Sales Techniques and Closing Deals

Lecture 13 Different sales techniques, including consultative selling and solution selling

Lecture 14 Strategies for overcoming objections and closing deals

Lecture 15 Negotiation techniques and tactics

Section 6: Sales management and team leadership

Lecture 16 Managing a sales team and setting sales goals

Lecture 17 Coaching and training sales reps for success

Lecture 18 Metrics and KPIs for measuring sales performance

Section 7: Customer Relationship Management

Lecture 19 Strategies for building and maintaining strong customer relationships

Lecture 20 Tools and technologies for managing customer data and interactions

Lecture 21 The importance of customer satisfaction and retention in sales

Section 8: Ethics and Professionalism in Sales

Lecture 22 The ethical considerations and responsibilities of sales professionals

Lecture 23 Best practices for maintaining professionalism in sales

Lecture 24 How to avoid common ethical and legal pitfalls in sales

Section 9: Sales in the Digital Age

Lecture 25 The impact of technology on sales and sales processes

Lecture 26 Leveraging digital channels for lead generation and sales

Lecture 27 The future of sales in an increasingly digital world

Section 10: Final Thoughts and Next Steps

Lecture 28 Recap and takeaways from this course

Lecture 29 Actionable steps for improving your sales skills and performance

Lecture 30 Resources and further reading for continued learning and development in sales

Section 11: A few more techniques

Lecture 31 BANT framework

Lecture 32 4 steps to succesful prospecting

Lecture 33 The Customer Journey

This is a course for beginners as well as experienced salespeople who want to up their game and feel more confident in their profession.