Be A Great It Operations Manager: Strategies And Techniques

Navigating the Digital Landscape: Essential Skills for IT Operations Excellence

What you'll learn

IT Operations Management

IT Infrastructure Management

Incident Response and Problem Resolution

Security and Compliance in IT Operations

Team Leadership and Collaboration

Requirements

Basic IT Knowledge

Familiarity with IT Infrastructure

Comfort with Technology Tools

Description

Welcome to this IT Ops Manager training course designed to empower professionals in mastering efficient and resilient IT operations. We will explore foundational IT infrastructure principles, strategic alignment with business goals, operational efficiency, incident response, cybersecurity, and emerging technologies. You'll gain a deeper understanding of IT operations management.Some of the topics that we'll cover include - Foundations of IT Operations Management:Explore the fundamental principles of IT infrastructure.Understand the interplay between hardware, software, networks, and security.Develop a solid foundation for effective decision-making in a complex technological landscape.Operational Efficiency and Performance Optimization:Streamline processes and optimize workflows for enhanced performance.Monitor and manage system performance to meet organizational expectations.Incident Response and Problem Resolution:Master incident response strategies for minimizing downtime.Develop effective problem-solving techniques and troubleshooting protocols.Team Leadership and Collaboration:Cultivate strong leadership skills for managing IT teams.Foster a collaborative team culture and promote innovation.Cybersecurity Best Practices:Gain comprehensive insights into cybersecurity principles.Learn to safeguard organizational assets and maintain a secure IT environment.Continuous Improvement and Adaptability:Embrace the concept of continuous improvement in IT operations.Cultivate adaptability to navigate the evolving IT landscape.From understanding the foundations of IT infrastructure to mastering incident response, cybersecurity best practices, and emerging technologies, each module is designed to equip you with practical skills and strategic insights. Our goal is not just to impart knowledge but to empower you to lead your teams confidently in the dynamic world of information technology.

Overview

Section 1: What is IT Operations Management?

Lecture 1 Welcome

Lecture 2 What's an IT Operations Manager

Lecture 3 Different IT Manager Types

Section 2: IT Service Management (ITSM)

Lecture 4 ITIL framework and best practices

Lecture 5 IT Support Levels 1, 2, 3

Lecture 6 Service Desk Operations

Lecture 7 Tickets: Incidents and Service Requests

Lecture 8 Customers & Stakeholders

Lecture 9 Service level agreements (SLAs)

Section 3: End-User Support

Lecture 10 Managing Devices

Lecture 11 BYOD??

Lecture 12 About Operating Systems

Lecture 13 SOE Development

Lecture 14 Office / Desk Phones

Lecture 15 Printer, Scanner & Copier Management

Lecture 16 Application Management

Lecture 17 Approved Applications

Lecture 18 Spare Equipment

Section 4: About the Tech, Hardware and Software

Lecture 19 Importance of IT Ops + Uptime

Lecture 20 Tech Types: On-premises, Cloud, Hybrid

Lecture 21 Where Infrastructure Lives

Lecture 22 Physical vs Virtual Server

Lecture 23 Servers in the Cloud

Lecture 24 Network Protocols and Standards

Lecture 25 Talking SAN's

Lecture 26 SAN vs NAS - What's the Difference

Section 5: Domain Services

Lecture 27 What is a Domain?

Lecture 28 About Active Directory

Lecture 29 Domain Name Systems (DNS)

Lecture 30 Purpose of DHCP

Section 6: Setting up New Users & Onboarding

Lecture 31 Onboarding Processes

Lecture 32 Inductions

Section 7: Security, Monitoring & Compliance

Lecture 33 Importance of Protecting Your Systems

Lecture 34 Desktop + Laptop Security

Lecture 35 Importance of Patching

Lecture 36 Network Security Devices

Lecture 37 Vulnerability Assessment and Management

Lecture 38 Cybersecurity Audits

Lecture 39 Physical Security

Section 8: Backups and DR

Lecture 40 Backup Strategies

Lecture 41 End-User Backups

Lecture 42 The 3-2-1 Rule

Lecture 43 Disaster Recovery Plan

Section 9: Training and Knowledge Base

Lecture 44 Staff Education and Training

Lecture 45 Level 0 support

Lecture 46 Cybersecurity Awareness and Training

Lecture 47 Cybersecurity Training Implementation and Plan

Section 10: Team Leadership and Communication

Lecture 48 Team Management

Lecture 49 Team and System Knowledge

Lecture 50 Lead by Example

Lecture 51 Key performance indicators (KPIs)

Section 11: IT Governance, Finances and Compliance

Lecture 52 IT Governance

Lecture 53 Money and Budgets

Lecture 54 Meetings are Important

Lecture 55 Reporting

Lecture 56 Documentation is Key

Lecture 57 Vendors & Suppliers relationships

Lecture 58 Agreements, Contracts

Lecture 59 Asset Registers

Lecture 60 Data Retention Policy

Lecture 61 Modern Systems - 3-5 year lifecycle

Section 12: Professional Development

Lecture 62 Know The Tech

Lecture 63 Ensure You Are Organised

Lecture 64 High Performance Teams

Lecture 65 Delegating

Lecture 66 Using Mistakes

Lecture 67 Keep Updated

Lecture 68 Keeping it Simple

Lecture 69 Be Understanding

Section 13: What Now?

Lecture 70 What Now?

IT Pros Seeking Leadership Roles,System Administrators and Engineers,Technicians and Support Analysts,Professionals Involved in IT Service Management