Basic Counselling Skills

Key counselling skills explained

What you'll learn

Perform basic counselling skills in the work they do.

Utilize good listening skills in a variety of situations.

Develop warmth, congruence and empathy within themselves.

Notice an increase in their self-awareness.

Teach a basic model of problem solving that they can use in their work with others.

Requirements

No previous experience needed, but an interest in people and helping them is a good starting point.

Description

This course is designed to equip you with the foundational tools needed to build meaningful, supportive relationships and help others effectively. Whether you are working in social services, caregiving, community support, or simply looking to enhance your interpersonal skills, this training offers essential knowledge and practical techniques for everyday use. You will learn core counselling skills such as active listening, effective communication, and conflict resolution—critical abilities for fostering trust and understanding in any setting.Throughout the course, you’ll gain insights into how to ask open-ended questions, reflect emotions, and provide non-judgmental support. You'll also learn strategies to navigate challenging conversations with empathy and care, making this training especially valuable for those working with individuals experiencing difficulty or stress. The course emphasizes building confidence in addressing sensitive topics while creating safe, respectful spaces for dialogue.Practical exercises, case scenarios, and interactive lessons are woven into the programme to ensure that you not only understand the theory behind these skills but are also able to apply them in real-life situations. We also provide links to additional videos by other authors on YouTube to further explore certain concepts. By the end of the course, you will have a deeper understanding of how to connect with others on a meaningful level, strengthen relationships, and make a positive impact in your personal or professional life.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Who is Arise?

Lecture 3 Ice-Breaker

Section 2: Module 1 : Characteristics of Counselling – Exploration & Connecting/Reassuring

Lecture 4 What is Counselling?

Lecture 5 Qualities of a Counsellor

Lecture 6 What is Empathy?

Lecture 7 Self-Awareness

Lecture 8 Activity: Self Awareness

Lecture 9 Shadow Side of Self-Awareness

Lecture 10 Characteristics of Self-accepting individual

Section 3: Module 2: Principles & Ethics of Counselling – Exploration & Connecting/Reassuri

Lecture 11 Principles of Counselling

Lecture 12 Activity: Scenarios

Lecture 13 Ethics

Lecture 14 Role of the Counsellor

Lecture 15 Home Work – Fortune Teller

Section 4: Module 3: Child & Adult Development – Exploration & Connecting/ Reassuring

Lecture 16 Understanding Developmental Stages (children)

Lecture 17 Understanding Dev Stages (adult)

Lecture 18 Case Study Activity

Section 5: Module 4: Stages in Counselling & Non-verbal Skills - Connecting & Exploration

Lecture 19 Stages in Counselling

Lecture 20 Stages in Counselling Activity

Lecture 21 Rapport Building

Lecture 22 Non-verbal Communication

Lecture 23 Non-verbal Listening Skill Development

Lecture 24 Non-verbal Communication in the person you’re helping.

Lecture 25 Integrating Egan’s Model and 6 Steps of Counselling

Section 6: Module 5: Developing Listening Skills – Reassuring/Stabilizing or Exploration

Lecture 26 Listening Skills

Lecture 27 Listening Skills Theory

Lecture 28 Listening Skills Practice

Lecture 29 Listening Skills Demo

Lecture 30 Active Listening Skills & Connection

Section 7: Module 6: Equipping & Action or Addressing needs & Concerns, Providing Support

Lecture 31 When Challenges Arise

Lecture 32 Problem Solving Activity

Lecture 33 Helping Scenarios

Lecture 34 Community Mapping

Lecture 35 Reflection on Own Problem Solving

Section 8: Module 7: Conflict, Boundaries & Red Flags – Facilitate Coping - Action Stage

Lecture 36 Boundaries

Lecture 37 Boundaries in the context of helping

Lecture 38 Reflection on Boundaries

Lecture 39 Challenging Conversations

Lecture 40 Red Flags

Lecture 41 Red Flags Activity

Lecture 42 Mediating Conflict

Lecture 43 Conflict Self-Reflection

Lecture 44 Summarizing skills and Terminating skills

Section 9: Module 8: Coping Strategies for You and Others

Lecture 45 Limits & Referrals

Lecture 46 How to Refer Well

Lecture 47 Care & Counselling Exercise

Lecture 48 Burnout

Lecture 49 Self-Care

Section 10: Module 9: Tying it All Together

Lecture 50 Reflection

Lecture 51 Recap the Journey

Lay Counsellors, Community Workers, Group Facilitators, Children's Workers