Artificial Intelligence In Customer Service

Ways to use artificial intelligence in customer service, Ways customer service automation boost customer satisfaction

What you'll learn

How to implement artificial intelligence in customer service

Ways to use artificial intelligence in customer service

Ways customer service automation can help boost customer satisfaction score

How to help make artificial intelligence safe for humanity

Benefits of artificial intelligence in customer service

Requirements

Desire to learn more about artificial intelligence

No special requirement

Description

  Many businesses have successfully combined artificial intelligence and customer service operations, improving efficiency and customer satisfaction. For instance, major e-commerce companies use AI- powered chatbots to handle initial customer inquiries, automation responses to common questions about order status, returns, and product information. This implementation can result in faster response times and reduced workload for human agents. Another example is telecommunications providers that use artificial intelligence. When implementing AI in customer service, it's crucial to maintain a balance between automation and human interaction. While AI excels at handling routine inquiries and initial customer interactions, complex issues often require the nuanced understanding and problem-solving skills that human agents provide.  Small and large businesses are expanding their customer services, while holding prices down. By deploying intelligent chatbots, which is one of the primary roles of AI powered customer support. sixty percent of online clients dislike waiting longer tan sixty seconds for an answer to their inquiry. Chatbots are minimizing client wait times and providing faster answers to their questions, increasing consumer loyalty. Customers want brands to be accessible and responsive at all times of the year. This is where automated customer service comes to the rescue. It enables businesses to provide round-the-clock customer assistance and quickly handle concerns. Customer can have their questions answers 24 hours a day, 7 days a week, without having to wait significant amounts of time for a response.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is artificial intelligence in customer service

Lecture 3 Benefits of artificial intelligence in customer service

Lecture 4 Examples of artificial intelligence in customer service

Section 2: Ways To Use Artificial Intelligence In Customer Service

Lecture 5 AI - powered chatbot for instant customer support

Lecture 6 Predictive customer service using AI analytics

Lecture 7 AI enhanced self service portals

Lecture 8 Automated customer service ticketing with AI

Lecture 9 AI driven sentiment analysis for customer feedback

Lecture 10 Real time language translation for global customer support

Lecture 11 AI enable personalization for customer interactions

Lecture 12 AI assisted quality control and training

Lecture 13 AI for handling high volume interactions

Lecture 14 AI driven customer journey mapping

Lecture 15 Integrating AI with multichannel support

Section 3: Ways Customer Service Automation Can Help Boost Customer Satisfaction Score

Lecture 16 Ways customer service automation improve customer satisfaction

Lecture 17 A customer success story; customer automation in action

Lecture 18 Transforming customer service one chatbot at a time

Section 4: How To Help Make Artificial Intelligence Safe For Humanity

Lecture 19 Learning

Lecture 20 Working

Lecture 21 Donating

Lecture 22 Committing to your plan

Lecture 23 Multiplying your impact

Section 5: How To Implement Artificial Intelligence In Customer Service

Lecture 24 Step by step to implementing AI

Lecture 25 Best practices for AI customer service

Customers service staff, companies, customers, government, consultants, management, CEO, director, managers, general public etc.