Apple Certified Support Professional Training 2024

Apple Device Support Exam Preparation for iOS 17 and macOS Sonoma

What you'll learn

Students will obtain a solid foundation in supporting Apple devices, from basic setup to advanced troubleshooting techniques.

Students will be fully prepared to take and pass the Apple Device Support exam, earning the Apple Certified Professional certification badge.

Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.

Students will develop the ability to quickly and efficiently resolve the most common technical issues with Apple devices such as iPhone, iPad, and Mac.

Requirements

Beginner or intermediate level of experience using iOS and macOS operating systems.

Access to an Apple Macintosh computer that can run macOS Sonoma (14) or higher.

Access to an Apple iOS Device such as an iPad or iPhone that can run iOS/iPadOS 17 or higher.

Internet Access & Apple ID with App Store access.

Description

Embark on a transformative journey towards becoming an Apple Certified Support Professional with our comprehensive Apple Device Support Training course. Designed for aspiring tech support specialists, this course offers a seamless blend of theoretical knowledge and practical application, ensuring you gain the expertise needed to excel in supporting Apple products, including the iPhone and Mac.Our training program is structured to provide a deep dive into the essential skills required for an entry-level job in Apple product support. Through a series of interactive lectures, examples of practical application, and quizzes you'll become proficient in troubleshooting, customer support, system configuration, and network management specific to Apple's ecosystem. Upon completion of the course, learners should be prepared to sit and pass the Apple Device Support exam for iOS 17 and macOS Sonoma and earn their Apple Certified Professional certification.No prior experience with Apple system administration is necessary, making this course accessible to beginners.  However, a basic understanding of computer systems and a passion for technology will be beneficial. Join us on this exciting journey to becoming an Apple Certified Support Professional. With our expertly designed course, you'll not only achieve certification but also acquire the skills needed to thrive in the world of Apple device support. Enroll today and take the first step towards a rewarding career in tech support!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Course Overview

Lecture 3 Installing Apple Configurator

Section 2: Mobile Device Management & Apple Services

Lecture 4 Introduction to Mobile Device Management

Lecture 5 How to Identify a Managed Device

Lecture 6 Understanding Apple IDs

Lecture 7 Creating Personal and Managed Apple IDs

Lecture 8 iCloud and Continuity

Lecture 9 Exploring iCloud and Continuity Features

Lecture 10 Passwords and Passkeys

Section 3: Restore and Setup for iOS Devices

Lecture 11 iOS Backup Methods

Lecture 12 Backup to iCloud

Lecture 13 Backup to a Mac

Lecture 14 Restoring iOS Devices to Factory Settings

Lecture 15 Using Quick Start

Lecture 16 Restore on Device

Lecture 17 Restore Using a Mac

Lecture 18 iOS Recovery Mode

Lecture 19 Reviving an iOS Device using Apple Configurator

Lecture 20 Backup and Restore Using Apple Configurator

Section 4: Managing Network and Sharing for iOS Devices

Lecture 21 Troubleshooting Cellular Data

Lecture 22 Using Personal Hotspot

Lecture 23 Connecting to Wi-Fi Networks

Lecture 24 Troubleshooting Wi-Fi Networks

Lecture 25 Sharing Files with AirDrop

Section 5: Managing Apps on iOS Devices

Lecture 26 Troubleshooting Unresponsive Apps on iOS

Section 6: Privacy and Security for iOS Devices

Lecture 27 Configuring Location Services and App Access

Lecture 28 Configuring Privacy Report and Tracking Transparency

Lecture 29 Configuring Mail, Safari, and Network Privacy

Lecture 30 Understanding App Privacy Nutrition Labels

Lecture 31 Privacy Protection Best Practices

Lecture 32 Understanding Activation Lock

Lecture 33 Using Find My

Section 7: Using Diagnostic Tools on iPhone and iPad

Lecture 34 Using Sysdiagnose on iPhone and iPad

Section 8: Setting Up and Restoring a Mac

Lecture 35 Introduction to macOS Recovery

Lecture 36 Using Safe Mode on Mac

Lecture 37 Using Erase Assistant

Lecture 38 Using Disk Utility to Erase a Mac

Lecture 39 Revive or Restore a Mac Using Apple Configurator

Lecture 40 Using Migration Assistant with a New Mac

Lecture 41 Managing Login Passwords on Mac

Lecture 42 Understanding Login Keychains

Section 9: Managing Network and Sharing for macOS

Lecture 43 Troubleshooting Network Connectivity in macOS

Lecture 44 Introduction to Wireless Diagnostics

Lecture 45 Sharing Files with AirDrop on Mac

Section 10: Privacy and Security for macOS

Lecture 46 Introduction to FileVault

Lecture 47 Enabling FileVault

Lecture 48 Privacy Permissions and Privacy Settings on Mac

Lecture 49 Configuring Sharing Settings on Mac

Lecture 50 Using Find My on Mac

Section 11: Using Diagnostic Tools on Mac

Lecture 51 Introduction to Activity Monitor

Lecture 52 Introduction to Console

Section 12: Accessibility

Lecture 53 Accessibility Features

Section 13: Exam Preparation

Lecture 54 Apple Exam Resources & Preparation

Lecture 55 General Exam Tips & Advice

Lecture 56 Continue Your Learning

Any individual who is looking to formalize their Apple expertise with the Apple Certified Professional certification.,Individuals aiming to build a career in IT support, specifically in environments that heavily utilize Apple products.,IT Professionals who have to manage some number of Macs or iOS devices.,Windows System Administrators who must support Apple platforms in their environment.