Kai Yang - Design for Six Sigma for Service
Kai Yang - Design for Six Sigma for Service
McGraw-Hill Professional | 2005 | ISBN: 0071445552 | Pages: 512 | PDF | 1.93 MB
McGraw-Hill Professional | 2005 | ISBN: 0071445552 | Pages: 512 | PDF | 1.93 MB
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
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Kai Yang - Design for Six Sigma for Service
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