Itil 4 Foundation Certification And Implementation Course

Many visual examples, cases, and full implementation scenarios

What you'll learn

Understanding ITIL 4 Foundation concepts and components

Understand your role and responsibilities regarding IT Service Management

Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

Identify the sub-activities for each best practice process

Grasp the Ideas behind ITIL 4 and its components, how they work together and how to implement them separatly

Establish a Value Stream to Create a New Service

Requirements

You must be working in the field of information technology

No programming experience needed

Description

NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.***See Legal Disclaimer Lecture***There are a lot of ITIL 4 courses on the internet, so what is special about this course.First things first: I established this course around a dummy company to make it simple for you to grasp the ideas behind ITIL 4 and its components.Second: I will provide enough examples, scenarios, and cases related to the implementation of ITIL 4 and its components.Third, I am providing two complete scenarios on how to create a service and solve a problem using all four of the ITIL 4 components; how they work together and how they can be used independently.Last but not least, this course isn't just about how to use ITIL 4 in real life. It's also for IT professionals who want to pass the ITIL 4 Foundation Exam and get ready for both intermediate and master courses in the future.So, if you want to understand, implement, and also get certified, this is the right course for you.I can assure you that by the end of this course, you will understand everything about ITIL 4 Foundation and be able to put what you learned into practice. You will be able to directly implement what you learn in real life.Throughout the course, I will walk you through a real-life scenario, giving you a big picture of where and how to begin your implementation.

Overview

Section 1: Course Introduction

Lecture 1 Course Introduction

Lecture 2 General Information

Lecture 3 Legal Disclaimer

Lecture 4 ITIL 4 Foundation Important abbreviations and definitions

Lecture 5 Industrial Revolution

Lecture 6 ITIL History

Lecture 7 ITIL 4 Foundation Exam Structure

Lecture 8 Course Structure

Section 2: Key Concept of Service Management

Lecture 9 Key Concepts of Service Management

Lecture 10 Why We do business?

Lecture 11 GroStore Company

Lecture 12 IT Department

Lecture 13 Complex Relationship

Lecture 14 Service , Value and Value co-creation

Lecture 15 Service Management

Lecture 16 Service Provision

Lecture 17 Service Offering

Lecture 18 Utility and Warranty

Lecture 19 End of Section

Section 3: Four Dimensions of Service Management

Lecture 20 Four Dimensions Part 1

Lecture 21 Four Dimensions Part 2

Lecture 22 Organization and People

Lecture 23 Information and Technology

Lecture 24 Partners and Suppliers

Lecture 25 Value Stream and Processes

Lecture 26 External Factors

Lecture 27 Internal and External Factors Recap

Lecture 28 End of Section

Section 4: Service Value System

Lecture 29 Intro to SVS

Lecture 30 Service Value System

Lecture 31 SVS & Organization Silos

Lecture 32 End of Section

Section 5: Service Value Chain

Lecture 33 Intro to SVC

Lecture 34 Service Value Chain

Lecture 35 Engage

Lecture 36 Plan

Lecture 37 Design and Transition

Lecture 38 Obtain/Build

Lecture 39 Deliver and Support

Lecture 40 Improve

Lecture 41 Service Value Chain Summary

Lecture 42 End of Section

Section 6: ITIL 4 Practices

Lecture 43 Intro to Practices

Lecture 44 ITIL 4 Practices Categories

Lecture 45 Recall the Purpose of Some Practices

Lecture 46 ITIL Terms Definitions

Lecture 47 Practices in Details

Lecture 48 Continual Improvement

Lecture 49 Change Enablement

Lecture 50 Incidnet Management

Lecture 51 Problem Management

Lecture 52 Service Desk

Lecture 53 Service Request Management

Lecture 54 Service Level Management

Lecture 55 End of Section

Section 7: Guiding Principles

Lecture 56 Guiding Principles Part 1

Lecture 57 Guiding Principles Part 2

Lecture 58 End of Section

Section 8: Governance

Lecture 59 Govenance in ITIL 4

Lecture 60 Governance Examples

Lecture 61 End of Section

Section 9: Continual Improvement

Lecture 62 Continual Improvement

Lecture 63 Continual Improvement Model

Lecture 64 End of Section

Section 10: Complete Scenarios

Lecture 65 Create the Value Stream for New Service

Lecture 66 New Service - Value Stream Step 1

Lecture 67 New Service - Value Stream Step 2

Lecture 68 New Service - Value Stream Step 3

Lecture 69 New Service - Value Stream Step 4

Lecture 70 New Service - Value Stream Step 5

Lecture 71 New Service - Value Stream Step 6

Section 11: Mockup Exam

IT professionals,IT project managers,IT managers,IT project or team members,network operators,business process analysts,IT architects,systems integrators,help desk managers,managed service providers,application developers,T-related positions