«ITIL® Practitioner Guidance» by AXELOS AXELOS
English | ISBN: 9780113314935 | EPUB | 1.5 MB
English | ISBN: 9780113314935 | EPUB | 1.5 MB
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.