How To Talk To Your Customers

How to effectively talk to your customers and get awesome results and great relationships.

What you'll learn

How to effectively talk to your customers so they buy from you

Communicate better with your customers for more sales

Communicate value to your customers so they accept your offer

How to telegraph the idea that you are the best business to buy from

Requirements

Wanting effective communication and a great relationship with your customers

Description

How to effectively talk to your customers. How to communicate value in an honest way and and show them that doing business with you is a huge win for them. Learn about what is important to customers and what they look for when making a buying decision. Show them that buying from you is the best and most enjoyable deal they can get. Put yourself ahead of the competition by making you the person your customers like to buy from the most. How to beat your competition and establish a great relationship with your customers so that they only want to buy from you.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 How to sell them on you

Lecture 3 Start a conversation with your customer

Lecture 4 How to transition from greeting to sale

Lecture 5 Small talk

Section 2: Conversation stages

Lecture 6 Your customer’s relationship with the product

Lecture 7 Your customer’s dream come true

Lecture 8 Show them the relevant products

Lecture 9 Giving honest value creates mor sales

Lecture 10 How to present your products to the customer

Lecture 11 Sell what sells itself

Section 3: Communication

Lecture 12 Communicating ethics

Lecture 13 Bringing up things when they matter

Lecture 14 Maintain control over the conversation

Lecture 15 Have sales that bring more sales

Lecture 16 Reasons customers buy

Lecture 17 Be authentic

Lecture 18 Have genuine conversation

Section 4: Getting customers to take action

Lecture 19 Factors that make the customer buy

Lecture 20 Personal relationships with customers

Lecture 21 Selling intuitively and in tune with the customer

Section 5: When a customer walks in your store

Lecture 22 Starting a great conversation

Lecture 23 Talking about great deals

Lecture 24 Sell different products

Lecture 25 Sell them on you first

Lecture 26 Learn things about the customer

Lecture 27 Get the customer talking about what they use the products for

Lecture 28 Talk about what your customer is excited about

Lecture 29 What excites the customer

Lecture 30 Get them to like buying from you

Lecture 31 Look out for the customer first

Section 6: The conversation

Lecture 32 A personal and business conversation

Lecture 33 Provide valuable content

Lecture 34 Talk about what’s relevant to the customer

Lecture 35 See if you can network with people

Lecture 36 Let the customer think about buying

Lecture 37 Find what’s valuable to the customer

Lecture 38 Positivity for good feelings

Section 7: What to talk about

Lecture 39 Social media

Lecture 40 Networking

Lecture 41 The customer’s relationship with your products

Lecture 42 Keep the conversation relatable for the customer

Lecture 43 See if there’s natural attraction in your conversation

Lecture 44 Show the customer how to use the product

Lecture 45 Talk about different things

Section 8: Customer feelings

Lecture 46 Focus on feelings

Lecture 47 How do your words make your customers feel

Lecture 48 Show enthusiasm only if you feel it

Lecture 49 How emotions sell

Lecture 50 Honesty sells better than exaggeration

Lecture 51 Help the customer

Lecture 52 Sell in a way that you enjoy

Lecture 53 Get them to like you

Lecture 54 Create positive details

Lecture 55 Persuasion with good feelings and valuable reasons

Section 9: Honesty and relatability

Lecture 56 Let the customer talk about what’s interesting to them

Lecture 57 Make a great sale

Lecture 58 What matters most in a sale

Lecture 59 Honesty sells more than exaggeration

Lecture 60 People will only give you a good reputation if you’re honest

Section 10: Networking

Lecture 61 Get businesses to send you customers

Lecture 62 Get customers to send you customers

Lecture 63 Get engaged with your followers’ social media posts

Lecture 64 When in the conversation to network

Lecture 65 Network with social media influencers

Lecture 66 Ask your customers to recommend you to their friends

Section 11: Selling to your customers

Lecture 67 Talk about value over price

Lecture 68 Weigh the value to the price

Lecture 69 Authenticity is saying the truth

Lecture 70 Be your best self and give value

Lecture 71 Have your customer buy from you

Lecture 72 Have a positive relationship with your customer

Lecture 73 Getting better at talking with your customers

Section 12: Logistics

Lecture 74 Starting the conversation

Lecture 75 Talking about your product

Lecture 76 Treating your customers really well

Lecture 77 Create an awesome experience for your customer

Lecture 78 Keep the customer engaged as you talk about the product

Lecture 79 Keep engaged with the customer

Lecture 80 Make the customer feel confident and informed

Lecture 81 How to be the best store to buy from

Lecture 82 Beat the competition

Lecture 83 Create little wins that lead to the sale

Section 13: Understanding your customers

Lecture 84 How to find out who your customers are

Lecture 85 What to know about your customers part 1

Lecture 86 What to know about your customer part 2

Lecture 87 Customers want great value

Lecture 88 Understanding the individual customer

Lecture 89 Why to talk plainly

Lecture 90 Help your customer in many ways

Lecture 91 Developing trust

Lecture 92 Your customers want to be understood

Lecture 93 Helping the customer

Section 14: The sale

Lecture 94 Showing the best product

Lecture 95 Staying relevant

Lecture 96 Relationship and honesty rather than spin

Lecture 97 Show the ideal product

Lecture 98 Develop trust by accurate description

Lecture 99 Find out what the customer likes

Lecture 100 Relationship, the ideal product and the best deal

Section 15: Relationship

Lecture 101 Have a friend relationship

Lecture 102 Closeness to your customers is necessary

Lecture 103 When the customer comes in your door

Lecture 104 Try to develop the relationship you feel

Lecture 105 Relationships leads to sales

Lecture 106 Give good feelings

Section 16: Important elements of the conversation

Lecture 107 Listening to the customer

Lecture 108 Getting to know the customer and their needs

Lecture 109 Have the best deal

Lecture 110 Have a great consultation

Lecture 111 What makes your customers buy

Lecture 112 Authenticity communicates value

Lecture 113 Connect with email and social media to stay engaged

Lecture 114 Talk about add ons

Lecture 115 Networking

Lecture 116 Relationship building

Section 17: Results

Lecture 117 Find the price that sells the fastest

Lecture 118 Find the thing that sells itself

Lecture 119 Find the perfect product for the customer

Lecture 120 Selling the right product to the right customer

Lecture 121 Have enough information about the customer

Lecture 122 Know as much about your customer as possible

Lecture 123 The better sales structure

Lecture 124 Getting an idea of what your customer has in mind

Lecture 125 Give your customers many options

Lecture 126 Building relationships matters

Lecture 127 Prove to the customer that the product is right

Lecture 128 Staying relevant and showing the best product

Lecture 129 Let the customer make the decisions

Lecture 130 Don’t sell what doesn’t sell

Lecture 131 It’s a risk to see if your business will succeed

Lecture 132 Steering the conversation in the direction you want

Lecture 133 Find the need before talking to your customers

Lecture 134 Find the need before talking about a solution

Lecture 135 Ask good questions

Lecture 136 Find out why they buy

Lecture 137 Have a relationship that matters

Section 18: Negotiations

Lecture 138 Negotiating

Lecture 139 Talk about the value your customer will get

Lecture 140 Price negotiation

Lecture 141 Bargaining

Lecture 142 Keeping a good relationship

Lecture 143 Keeping a customer happy

Lecture 144 Relationships are usually the matter

Section 19: Hiring people

Lecture 145 Hire people who look the part

Lecture 146 Hiring the right people

Lecture 147 People who can do it on their own

Lecture 148 People that pay for themselves

Section 20: Treating your customers

Lecture 149 Are customers always right?

Lecture 150 Saying no to their choices

Lecture 151 Friends and customers

Lecture 152 Create more choices

Lecture 153 Positivity controls the negativity

Lecture 154 Treating your customers at the highest level

Lecture 155 Say nice things to your customers

Lecture 156 Cultivating positivity with your customers

Lecture 157 More for cultivating positivity

Lecture 158 Handling irate customers

Lecture 159 Make the customers feel welcome

Lecture 160 How to make them feel welcome

Section 21: Closing

Lecture 161 Persuasion

Lecture 162 No risk offers

Lecture 163 Go according to features

Lecture 164 Thinking about it

Lecture 165 Ask the customer for input

Lecture 166 Consulting with the customer for better recommendations

Lecture 167 Not closing, but opening

Lecture 168 Only use sales techniques that you relate with

Lecture 169 Helping the customer decide on what’s perfect for them

Lecture 170 Helping your customer decide on specifics

Section 22: Keeping your customers

Lecture 171 Staying in touch with your customers

Lecture 172 Using social media to stay in touch

Lecture 173 Getting your customers to recommend you to friends and family

Lecture 174 Have a close relationship

Lecture 175 Asking the customers to come back soon

Lecture 176 How to keep them around longer

Lecture 177 Customer satisfaction is why people keep buying from you

Lecture 178 Ask how their shopping experience is going

Lecture 179 Closer relationships keep customers

Lecture 180 Have the intention that you want them to come back

Section 23: Listening

Lecture 181 Ask for enough information

Lecture 182 Understand what they’re saying

Lecture 183 Ask for more information on their request

Lecture 184 Listen for the customer’s mood

Lecture 185 Make sure the customer is communicating well

Lecture 186 You and the customer understanding each other

Section 24: Value

Lecture 187 The customer is paying for value

Lecture 188 The conversation is about value

Lecture 189 Find out what value they need

Section 25: Talking in a conversational manner

Lecture 190 Getting your ideas across

Lecture 191 Making concepts into regular conversation

Lecture 192 Make sure the customer understands technical jargon

Lecture 193 Let the customer relate with what you’re saying

Lecture 194 Create attraction

Lecture 195 Talk with positivity and value

Lecture 196 Learn about your customer

Lecture 197 Maintain the connection

Lecture 198 Understand the customer’s image

Lecture 199 Keep the conversation simple at first

Section 26: Beyond connection

Lecture 200 Maintaining your connection through the sale

Lecture 201 Feel like doing business with each other

Lecture 202 Generosity shows good relations with your customers

Lecture 203 Honesty is sought by customers

Lecture 204 Ways of giving more value

Lecture 205 Create positive feelings

Lecture 206 Exchange names for better connection

Lecture 207 Getting closer to your customers

Lecture 208 How to have natural relationships

Lecture 209 Help your customer in ways that have value

Section 27: Social media

Lecture 210 Why to talk on social media

Lecture 211 Reaching potentially millions of people with one post

Lecture 212 Use social media influencers to make sales and boost followers

Lecture 213 How to get your customers’ social media info

Lecture 214 Connect in a personal way

Lecture 215 How often to post

Lecture 216 Only post in a genuine way

Lecture 217 What to post generally

Lecture 218 Various platforms

Lecture 219 Working with other social media influencers

Lecture 220 Patreon

Lecture 221 Finding new customers

Section 28: Beyond selling

Lecture 222 Interacting with the customer in a new way

Lecture 223 The Socratic method in sales

Lecture 224 Selling without persuasion

Lecture 225 Asking good questions

Lecture 226 Communicating the good deal

Lecture 227 How to progress effectively

Lecture 228 Keeping the relationship

Lecture 229 Make a solid point as to why they should buy your products

Lecture 230 Make the customer feel like buying from you

Lecture 231 Sell the greatest products

Section 29: Emotion

Lecture 232 Positivity

Lecture 233 People want a positive experience

Lecture 234 What feelings to express

Lecture 235 Get your customers to love buying from you

Lecture 236 How the customer feels determines whether they buy

Lecture 237 Satisfaction

Lecture 238 Honest emotion is needed

Lecture 239 Only express honest emotion

Lecture 240 Have honest excitement in giving value

Lecture 241 Pleasant emotion sells

Section 30: Genuineness

Lecture 242 Authenticity sells

Lecture 243 A genuine experience

Lecture 244 A solid product

Lecture 245 An honest consultation

Lecture 246 You need the customer to be honest with you

Lecture 247 Genuinely good things sell

Lecture 248 Look alike products

Lecture 249 Genuine relationships

Lecture 250 Authenticity has more value

Lecture 251 People see a authentic product as being better

Section 31: Continuing the conversation

Lecture 252 Don’t stop talking

Lecture 253 Talk about the fun facts of your products

Lecture 254 Give the most compelling reason to buy

Lecture 255 Get as much information as you can

Section 32: Ethics

Lecture 256 Showing ethics

Lecture 257 People care about ethics

Lecture 258 Don’t use sales tricks

Lecture 259 Raise money for charity

Section 33: Business

Lecture 260 Why talking to your customer for a long time is good

Lecture 261 Make your customers really comfortable

Lecture 262 Be casual about selling

Lecture 263 Stay interesting to keep the customer interested in doing business

Lecture 264 Get enough information to know what to talk about

Lecture 265 How to get to doing business

Lecture 266 Set up the relationship for good business

Lecture 267 Continue your relationship with your customers on social media

Lecture 268 The relationship is what matters most

Lecture 269 Enjoying the process of doing business

Section 34: Conclusion

Lecture 270 Message of conclusion

Sales people,Business people,Sales students,Business students,Retail business people,entreprenuers,Anyone with something they want to sell