How To Improve Emotional Intelligence In The Workplace

Emotional Intelligence for Both Employees and the Organization as a Whole

What you'll learn
Discover Strategies for Utilizing Emotional Intelligence in the Workplace
Requirements
No Prerequisites
Description
Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.Course Objectives:Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.Understand, use and manage your emotions.Verbally communicate with others.Successfully communicate with others in a non-verbal manner.Identify the benefits of emotional intelligence.Relate emotional intelligence to the workplace.Balance optimism and pessimism.Effectively impact others.

Overview

Section 1: Introduction

Lecture 1 Getting Started

Lecture 2 What is Emotional Intelligence

Lecture 3 Skills in Emotional Intelligence

Lecture 4 Verbal Communication Skills

Lecture 5 Non-Verbal Communication Skills

Lecture 6 Social Management and Responsibility

Lecture 7 Tools to Regulate Your Emotions

Lecture 8 Gaining Control

Lecture 9 Business Practices (I)

Lecture 10 Business Practices (II)

Lecture 11 Making an Impact

Lecture 12 Wrapping Up

Employees and Employers