How To Have Difficult Conversations: Conflict Management

Master the art of having difficult conversations. Discover effective communication skills to speak with assertiveness.

What you'll learn
Feel confident and well-prepared to initiate a tough conversation
Manage difficult conversations easily at work and in personal life
Understand the underlying structure of difficult conversations
Stand up to figures of authority with confidence and assertiveness
Leverage listening skills to find the deeper meaning in a conversation
Express yourself in a way that people will listen to you without being defensive
Stay calm, and focused in the face of attacks or accusations
Create high-trust relationships by communicating authentically
Give interpersonal feedback effectively
Get through to the most resistant people
Requirements
No prior experience needed in raising tough issues. You will learn everything you need to know. You just need a device like a laptop or phone to view the course.
Description
Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?We avoid difficult conversations out of the fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.How to have difficult conversations is a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is. Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.This course is for you if you want to:Feel confident and well-prepared to initiate a tough conversationManage difficult conversations easily at work and in personal lifeLearn the best ways to give interpersonal feedbackExpress yourself in a way that people will listen to you without being defensiveKeep the conversation on track even when your emotions distract youLeverage listening skills to find the deeper meaning in a conversationLearn effective ways to get through to difficult peopleThe ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.By the end of this course, you will be able to…have difficult conversations with easeunderstand the underlying structure of difficult conversationsstay calm, and focused in the face of attacks or accusationsstand up to figures of authority with confidence and assertivenesslearn from the difficult situations and devise long-term solutions to problems create high-trust relationships by communicating authenticallyIt doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights on how you can succeed in the future.–––––––––––––––––––––––––––––––––––––––––––––––––––––––––This course will give you the complete roadmap on how to initiate, manage, and close a difficult conversation in a way that strengthens your relationships.–––––––––––––––––––––––––––––––––––––––––––––––––––––––––Testimonials:I have been successfully conducting training programs on communication skills in organizations and open forums since 2014. Here is what my trainees are saying:“This is one of the best programs I’ve attended. Roma is a simply excellent trainer.”– Lavanya Rao, Healthcare specialist“Roma is an amazing trainer, therapist and coach. Highly recommended for those who want to get what they want in life.”-Hisam Ali, Student of Psychology“Roma has profound knowledge and expertise. Her sessions show her calibre extensively.”– Saksham, Software Engineer“Roma is an excellent trainer with in-depth knowledge in conversational persuasion and influence.”– Ritu Sharma, Counsellor*******************************************************************************If you like practical techniques explained with real-life examples that you can implement in your life right away, you will love this course.Enroll in this course today and discover the most effective ways to make difficult conversations easy!*******************************************************************************More about RomaRoma Sharma is an author, certified coach, and trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds—the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.Roma's BooksRoma has authored three books and a boxset in her series called Boost Your Self-esteem & Confidence. Her books have hit the #1 new release spot in several different categories, such as Emotions & Mental health, and Communication Skills, on the Amazon marketplace. Her books have 15,000+ readers worldwide. Visit Roma's website to find her books, articles, and courses. You can find the website link on her profile page.Credentials:1) B.E (CSE)2) Diploma in Counselling Skills, person-centered therapy3) International Certification in Transactional Analysis 1014) Foundation course in Transactional Analysis5) Master Practitioner of NLP (ABNLP), NLP Trainer6) Advanced Diploma in Hypnosis (Business-NLP, UK)

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Why Face your fear?

Section 2: Interpretation of Events

Lecture 3 Introduction to Section

Lecture 4 What do they know?

Lecture 5 Make Your Rules Explicit

Lecture 6 Intention Vs Impact

Lecture 7 How to Separate Intention from Impact

Lecture 8 Self-fulfilling prophecy

Section 3: Blame Vs Contribution

Lecture 9 Introduction to Section

Lecture 10 The Urge to Blame

Lecture 11 Blame Vs Contribution

Lecture 12 Your Contribution

Lecture 13 Their Contribution

Section 4: Dealing with Feelings

Lecture 14 Introduction to Section

Lecture 15 Childhood Conditioning

Lecture 16 Why Share Your Feelings?

Lecture 17 Metacommunication

Lecture 18 How to Describe Feelings

Section 5: Identity Implications

Lecture 19 Identity Implications in the Conversation

Lecture 20 Dealing with Fear of an Identity Threat

Section 6: How to Maintain Your Balance

Lecture 21 How to Maintain Your Balance

Lecture 22 Don't try to Control Their Reaction

Section 7: The Purpose of the Conversation

Lecture 23 Unhelpful conversations

Lecture 24 Psychological Reactance

Lecture 25 The Difficult Conversation Roadmap

Section 8: Starting the Conversation

Lecture 26 Don’t hit and run

Lecture 27 Begin with the third story

Lecture 28 Extend an invitation

Section 9: Specific Kind of Difficult Conversations

Lecture 29 Giving Bad News

Lecture 30 Giving Feedback

Lecture 31 Asking Your Boss For a Raise

Lecture 32 Apologizing

Lecture 33 Difficult Conversations over Email or Phone

Section 10: Listening Skills

Lecture 34 Introduction to Section

Lecture 35 How to manage your internal voice

Lecture 36 Inquiring

Lecture 37 Paraphrasing For Clarity

Lecture 38 Acknowledging Their Feelings

Section 11: Express Your Story

Lecture 39 Why to Express Your Story

Lecture 40 How to Express Your Story

Lecture 41 Guidelines to tell Your Story With Clarity

Section 12: Powerful Skills for Leading the Conversation

Lecture 42 Introduction to Section

Lecture 43 Reframing

Lecture 44 Empathetic Listening

Lecture 45 Naming the Dynamic

Section 13: Second Level Problem Solving

Lecture 46 Brainstorming

Lecture 47 Letting go

Section 14: Conflict Resolution: Dealing with Specific Types of Personalities

Lecture 48 Introduction to Section

Lecture 49 Dealing with Manipulators

Lecture 50 Dealing with Defensive People

Lecture 51 Dealing with People Pleasers

Section 15: How to Have a Difficult Conversation with Your Boss

Lecture 52 Why Stand up to Your Boss

Lecture 53 Control Vs Influence

Lecture 54 Important Guidelines

Lecture 55 Dealing with an Abusive Boss

Section 16: Self-work for Difficult Conversations

Lecture 56 Self-work for Difficult Conversations

Lecture 57 A Request

Lecture 58 More From Roma Sharma

If you are in a leadership position and want to learn skills to raise performance issues,If you need to have a difficult conversation with your boss, clients, or figures of authority,If you want to ask your boss for a raise or a promotion but don't know how to go about it,If you are a human resource professional and want to learn conflict management skills,If you have been harboring resentment in a relationship for a while and want a way out of it,If you want to learn how to have a difficult conversation with someone but fear the outcome,If you to strengthen your personal or professional relationships with trust