How To Get Customers To Buy From You

Getting customers to buy from you. How to sell, satisfy and create long term customer relationships.

What you'll learn

How to sell to customers

How to connect with customers

How to create amazing relationships with your customers

How to satisfy your customers

How to create long term customers

Requirements

This course is for everyone, jump right in.

Description

This course is about getting your customers to buy from you. I cover sales and selling to customers. I go from first meeting, chatting them up, connecting and building rapport. I talk about how to approach, get their attention and create a great first impression. I also talk about getting their social media information so that you have a permanent bond and a solid connection where you can always contact your customer and they will always see your social media posts so you can sell to them automatically. Social media is also a valid and symbolic act of friendship and is a good start to a long term relationship with them.Once we have that connection and a great first impression you can try to figure out what is the perfect product to recommend to them by asking strategic, friendly and relevant questions that the customer is happy to answer. This tells the customer that you are giving them the highest value and you are assured that you are recommending the best product. Selling your customer the best product is the only way to satisfy them. Anything short of the best product will not impress your customer. In order to get your customer to return, shop with you regularly and recommend your products to friends, they must be more satisfied with you than your competition. Once the connection is made and maintained, and the best product is selected, you can sell the product. It only makes sense that after establishing that you are the best person to buy from and you have the  perfect product that it is now the time to buy that product.I talk more about this and all of the other relevant things that go into the sale, the relationship and the dynamics of getting your customers to buy from you and keeping them as your customers.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Overview

Lecture 2 Basic idea

Lecture 3 Create a following

Lecture 4 Basic sales process

Lecture 5 Connecting to your customers

Lecture 6 Build a conversation

Lecture 7 Find the perfect product

Lecture 8 Staying in touch

Lecture 9 What gets customers to buy

Lecture 10 The approach

Lecture 11 Connecting to your customer

Lecture 12 Customer satisfaction

Lecture 13 Persuasion

Lecture 14 What persuades customers to buy

Lecture 15 Building a relationship

Section 3: Sales

Lecture 16 Defining sales goals

Lecture 17 Having the right goals

Lecture 18 How to make a sale

Lecture 19 Selling in stages

Lecture 20 Positivity in sales

Lecture 21 Why sell in stages

Lecture 22 Persuasion

Lecture 23 What gets customers to buy

Lecture 24 More than sales

Lecture 25 Leading up to a sale

Lecture 26 Being your best self

Lecture 27 Genuine positive traits

Lecture 28 How positivity connects

Lecture 29 Get the customer into the conversation

Lecture 30 Components of the sale

Lecture 31 What are the components of the sale

Lecture 32 Exhibiting sales strengths

Lecture 33 Connecting on energy level

Lecture 34 First and ongoing sale

Lecture 35 Making the first sale

Lecture 36 Building relationships with your customers

Lecture 37 How to know your customers

Lecture 38 Trying and not being complacent

Lecture 39 How to be charismatic

Lecture 40 Being persuasive and charming

Lecture 41 The purpose of persuasion

Section 4: Conversation

Lecture 42 Conversation

Lecture 43 Why have a conversation

Lecture 44 How to approach

Lecture 45 Positivity in the conversation

Lecture 46 What to talk about with your customers

Lecture 47 How to start a conversation

Lecture 48 How to have a conversation

Lecture 49 How to structure a conversation

Lecture 50 What to say in a conversation with your customer

Lecture 51 How conversation helps sales

Lecture 52 Getting the customer into a conversation

Lecture 53 How to get a customer talking

Lecture 54 How to engage the customer in conversation

Lecture 55 Transitioning out of conversation

Lecture 56 Transitioning into getting contact information

Section 5: Consultation

Lecture 57 Consultation

Lecture 58 How to start a customer consultation

Lecture 59 Find how the customer uses the product

Lecture 60 Substages of the consultation

Lecture 61 How to get customers to engage in consultation

Lecture 62 What to ask during a consultation

Lecture 63 Transitioning from consultation to sale

Section 6: Contact information

Lecture 64 How to connect on social media

Lecture 65 Other ways to get contact information

Lecture 66 Why social media is better than email

Lecture 67 How to get your customer’s social media information

Lecture 68 Which social media should you connect on

Lecture 69 How to get your customers’ email

Lecture 70 Getting followers on social media

Lecture 71 How to connect with your customers on multiple channels

Section 7: Social media

Lecture 72 Various social media

Lecture 73 Vlogging on YouTube

Lecture 74 How Facebook works for business

Lecture 75 Creating content around your topic and interest

Section 8: Closing the deal

Lecture 76 Getting to the sale

Lecture 77 Things that must be addressed before the customer buys

Lecture 78 How to make sustainable sales

Lecture 79 Timing of the sale

Lecture 80 How to make the sale

Lecture 81 The only product that matters

Lecture 82 How to sell the best product for the customer

Lecture 83 What matters to customers

Lecture 84 Find out what matters to your customers

Lecture 85 How to ask for the sale

Section 9: Customers

Lecture 86 What gets customers to buy

Lecture 87 What customers want

Lecture 88 Understanding your customers

Lecture 89 How to talk to your customers

Lecture 90 How to understand your customers

Lecture 91 How you want customers to treat you

Lecture 92 Things to know about your customers

Lecture 93 How to get customers to treat you well

Lecture 94 What customers expect

Section 10: Interaction

Lecture 95 Create a customer - salesperson interaction

Lecture 96 Create a two way conversation

Lecture 97 Creating clarity in the conversation

Lecture 98 Create a pleasant interaction

Lecture 99 How to create a great interaction with your customers

Section 11: Logistics

Lecture 100 Products that sell

Lecture 101 Comfort inside the store

Lecture 102 Talking about what’s interesting to your customer

Lecture 103 Getting the customer interested in the product

Lecture 104 What is the right mindset for sales

Lecture 105 Sales goals

Lecture 106 Giving your customer a positive experience

Lecture 107 What is a great customer experience

Lecture 108 Giving to the customer in other ways

Lecture 109 How to use persuasion

Lecture 110 What persuades customers to buy

Lecture 111 How to describe your products for sales

Section 12: How to get customers to buy

Lecture 112 Getting customers to buy

Lecture 113 Giving to your customers

Lecture 114 Selling the right product

Lecture 115 Getting the customer to make the purchase

Lecture 116 Knowing the customer’s needs

Lecture 117 How to know what the customer’s thinking

Lecture 118 Give your customer every reason to buy

Lecture 119 Competition

Lecture 120 Trust builds sales

Lecture 121 Build relationships build sales

Lecture 122 Your customer’s experience represents your business

Lecture 123 What the customer does and does not like about the product

Lecture 124 Sharing your fandom of the product

Lecture 125 Showing customers products they ask for

Lecture 126 Creating customers

Lecture 127 Treating your customers really well

Lecture 128 Giving great deals

Lecture 129 Getting and keeping customers

Lecture 130 Doing things in order

Lecture 131 Forming connections

Lecture 132 What drives people to buy

Lecture 133 Knowing what the customer is thinking

Section 13: Connecting with your customers

Lecture 134 Charisma

Lecture 135 Creating first impressions

Lecture 136 What to promise your customer

Lecture 137 Being genuine

Lecture 138 Intentions that positively connect

Lecture 139 Deal makers and breakers

Lecture 140 Positive traits that sell

Lecture 141 Get close to your customer

Lecture 142 Easy ways to connect with your customers

Lecture 143 How to communicate honestly with your customers

Lecture 144 Keeping conversations positive

Section 14: What sells

Lecture 145 Rational Vs. Emotional selling

Lecture 146 What gets the customer to and stops the customer from buying

Lecture 147 What justifies a purchase

Lecture 148 Who does the customer buy from

Lecture 149 What holds the customer back from buying

Lecture 150 Why the customer holds back from buying

Lecture 151 How to stop the customer from holding back on buying the product

Lecture 152 Making sense to the customer

Lecture 153 Giving customers reasons to buy the product

Lecture 154 How to know more about your customers

Lecture 155 Getting the customer interested

Lecture 156 How to make sense to customers

Section 15: Customer’s side of the conversation

Lecture 157 Looking at the situation positively

Lecture 158 Communicating positive intent

Lecture 159 Present products that the customer is looking forward to buying

Lecture 160 Hooking the customer on your products

Lecture 161 How customers see a sale

Lecture 162 Ask the right relevant questions

Lecture 163 How customers see persuasion

Lecture 164 How customers look for convenience

Lecture 165 Customer approval

Lecture 166 How to get customer approval

Lecture 167 How to speak the customer’s language

Lecture 168 Getting the customer interested

Section 16: Mindset

Lecture 169 Treating the sale like it’s all practice

Lecture 170 The yes behind the no

Lecture 171 Positivity and confidence

Lecture 172 What you’re doing for the customer

Lecture 173 Focus on the sale

Lecture 174 Don’t rely on first impressions

Lecture 175 Selling good feelings

Lecture 176 Up selling

Section 17: Know what to say to your customers

Lecture 177 Finding out what to say

Lecture 178 Genuine conversation

Lecture 179 Keeping things positive

Lecture 180 Building rapport

Lecture 181 How to approach your customer

Lecture 182 Build a relationship

Lecture 183 Listening to your customer

Lecture 184 Things to say and things to do

Section 18: Charisma

Lecture 185 How to build and destroy charisma

Lecture 186 How charisma works

Lecture 187 Charismatic actions

Lecture 188 What is charisma

Lecture 189 How to use charisma in sales

Lecture 190 How to be more charismatic

Section 19: Relationships

Lecture 191 How sales relationships work

Lecture 192 How to build a relationship with your customers

Lecture 193 How to get customers to want a relationship

Lecture 194 What to do to create a relationship

Section 20: Understanding customers

Lecture 195 What customers want from salespeople

Lecture 196 Why customers love positivity

Lecture 197 What to give your customers

Lecture 198 How customers see the sales experience

Section 21: Practice

Lecture 199 How to practice sales

Lecture 200 Staying motivated

Lecture 201 Talking to your customer

Lecture 202 Talking to different people

Lecture 203 Thinking in the moment

Lecture 204 Watch other people sell

Section 22: Best practices

Lecture 205 Accurately describe the product

Lecture 206 Upselling

Lecture 207 Bargaining

Lecture 208 Refunds

Section 23: Important factors

Lecture 209 What’s important to your customer

Lecture 210 Be cheerful in conversation

Lecture 211 Deal breakers

Lecture 212 What your customer wants

Lecture 213 The perfect product

Lecture 214 Relations that make the customer more likely to buy

Lecture 215 Staying with your customer

Section 24: Timing

Lecture 216 Why timing works

Lecture 217 Timing in the sale

Lecture 218 How timing works

Lecture 219 Timing in the relationship

Section 25: Value

Lecture 220 Giving value to make sales

Lecture 221 How to give value to your customers

Lecture 222 Ways to give value

Lecture 223 How to communicate value

Section 26: Focus

Lecture 224 What to focus on

Lecture 225 Focus on the customer and the sale

Lecture 226 Focus on getting in the zone

Lecture 227 What to focus on besides sales

Section 27: Getting customers to return

Lecture 228 Why you need return customers

Lecture 229 Make buying easy

Lecture 230 Ways to get customers to return

Lecture 231 Details that matter to your customers

Section 28: Authenticity

Lecture 232 The value of authentic products

Lecture 233 Being authentic

Lecture 234 How customers see authenticity

Lecture 235 Authenticity sells

Section 29: What matters

Lecture 236 What matters to customers

Lecture 237 Your customers and their friends

Lecture 238 The sale and the relationship

Lecture 239 The customer interaction

Lecture 240 Get the customer to feel like buying

Lecture 241 Staying in touch with your customers

Lecture 242 Satisfying customers more

Lecture 243 How to recommend the right product

Lecture 244 What questions to ask your customers

Lecture 245 How to get the customer interacting with you

Lecture 246 How to promise value to your customer

Lecture 247 Get as much information as you can from your customers

Lecture 248 The deal sells more effectively

Lecture 249 Handling objections

Section 30: Flexibility

Lecture 250 Staying in sync with your customers

Lecture 251 How to be flexible with your customers

Lecture 252 Implementing flexibility in your conversation

Lecture 253 How being flexible helps your sales

Section 31: Customer experience

Lecture 254 Hospitality

Lecture 255 Customers want a great shopping experience

Lecture 256 What gives customers a better experience

Lecture 257 How to create a better shopping experience

Lecture 258 Things that make a great customer experience

Lecture 259 How to make a better customer experience

Lecture 260 Include everyone

Lecture 261 Understand your customers

Lecture 262 Selling that gives a great experience

Lecture 263 Knowing how your customer sees a great customer experience

Lecture 264 Increasing your customer’s experience

Lecture 265 Customer experience is in the mind of the beholder

Lecture 266 Focus on giving your customers a great experience

Lecture 267 How to know if your customer is having a great experience

Lecture 268 Get your customer open to a great experience

Lecture 269 How to find out if your customer is having a great experience

Section 32: How to give your customers a positive experience

Lecture 270 Communicate your intent to give a positive experience

Lecture 271 Communicate admiration to your customers

Lecture 272 Get your customer to like their experience

Lecture 273 Honestly tell your customers what you like about them

Lecture 274 Make your customers feel welcome

Lecture 275 Make things easy for your customers

Lecture 276 Have great communication with your customers

Lecture 277 Experiencing a shopper’s high

Section 33: Sales interaction

Lecture 278 Get the customer closer to buying

Lecture 279 How to get your customer closer to buying

Lecture 280 When to ask for the sale

Lecture 281 How to set up the sale

Lecture 282 Getting the customer interested enough to buy

Lecture 283 How to get the customer interested in the product

Lecture 284 Get the customer talking about what they’re a fan of

Lecture 285 Notice the customer’s mood

Lecture 286 Bringing the customer to a positive state

Lecture 287 Making a case for buying your product

Lecture 288 Convincing the customer to listen to you

Lecture 289 Getting the customer to think positively about the sale

Section 34: Effective selling

Lecture 290 Improving your sales

Lecture 291 Establish a positive interaction

Lecture 292 Seeing eye to eye on your product

Lecture 293 How to handle a negative response

Lecture 294 Establishing the value of your product to your customer

Lecture 295 High pressure selling and effective selling

Lecture 296 Building good communication

Lecture 297 How to get customers to trust you

Lecture 298 How to show the customer around the store

Lecture 299 How to connect with your customer

Lecture 300 Delivering positive impressions

Lecture 301 Getting the customer into a positive state

Lecture 302 Trying to understand your customer

Lecture 303 Communicate that you understand your customer

Lecture 304 Practice

Lecture 305 Don’t go on only first impressions

Lecture 306 Getting rapport to influence a purchase

Lecture 307 Let the customer tell you how to sell to them

Section 35: Addressing customers

Lecture 308 Keeping in touch with social media

Lecture 309 Create content your customers want

Lecture 310 Get customers to share your post

Lecture 311 Connecting with customers through social media content

Lecture 312 What customers will actually pay for

Lecture 313 What to show the customer

Lecture 314 Satisfaction sells

Lecture 315 Making customers satisfied

Lecture 316 Doing as much as you can for your customers

Lecture 317 How to get to know your customer

Lecture 318 How to start a conversation with your customer

Lecture 319 What to talk about with your customers

Lecture 320 How to build rapport with your customers

Lecture 321 How to get the customer to buy

Lecture 322 How to view your customers

Lecture 323 Showing the customer products

Lecture 324 Common things customers say

Lecture 325 When customers ask for a discount

Lecture 326 How to talk to customers who are quiet

Lecture 327 When the customer asks for a product

Lecture 328 What customers want

Lecture 329 Be comfortable around your customers

Lecture 330 Get information from your customer

Section 36: Learning about your customers

Lecture 331 Ask the right questions

Lecture 332 What questions to ask

Lecture 333 Get to know the customer’s personality

Lecture 334 What getting to know your customer communicates

Lecture 335 How to get to know your customer

Lecture 336 Learning what your customer thinks

Lecture 337 Making the customer comfortable

Lecture 338 Understanding what the customer says

Lecture 339 Learning about your customer before you sell

Lecture 340 The value of knowing your customer

Section 37: Showing products

Lecture 341 How to show products to your customers

Lecture 342 How to show relevant products

Lecture 343 Showing products the customer asks for

Lecture 344 When your customer asks to see a product

Section 38: Honesty sells

Lecture 345 How honesty sells

Lecture 346 How to communicate honesty

Lecture 347 Using honesty successfully

Lecture 348 Have the customer see you as honest

Section 39: What customers will pay for

Lecture 349 What will customers pay for

Lecture 350 Show the products the customer is actually going to pay for

Lecture 351 How to know if the customer is going to buy

Lecture 352 Engaging customers who want to buy

Lecture 353 Getting the customer to purchase

Lecture 354 Getting customers interested

Lecture 355 How to show products the customer will buy

Lecture 356 Finding products the customer will actually pay for

Section 40: Making the sale

Lecture 357 Converting customers to buyers

Lecture 358 Approaching the customer

Lecture 359 Building a positive conversation

Lecture 360 Getting someone who’s interested to actually buy

Lecture 361 If the customer says no

Lecture 362 Avoiding a negative response

Lecture 363 Enjoy selling

Lecture 364 Keep the sales conversation casual

Lecture 365 Building positive relations

Lecture 366 How knowing your customer beats your competition

Section 41: Persuasion

Lecture 367 Sparking the customer’s interest

Lecture 368 Being in a position of persuasion

Lecture 369 Get the customer to buy the product they want

Lecture 370 Persuading the customer to buy the right product

Lecture 371 Leverage

Lecture 372 Sustainable persuasion

Lecture 373 What builds persuasion

Section 42: Why customers buy

Lecture 374 Why customers buy

Lecture 375 What holds people back from buying

Lecture 376 The reasons for the purchase

Lecture 377 Finding the reason for the purchase

Section 43: Engaging your customers

Lecture 378 Why engage with your customers

Lecture 379 How to engage with your customers

Lecture 380 Various levels of engagement

Lecture 381 How to engage on various levels

Lecture 382 How to get customers to engage with you

Lecture 383 Getting engagement on the approach

Lecture 384 What customers want to engage with

Lecture 385 Engaging conversation about the product

Lecture 386 Getting to know more about your customer

Lecture 387 Trying to get engagement from your customer

Section 44: Keeping customers interested

Lecture 388 How stores get their customers interested

Lecture 389 Increasing your customer’s interest

Lecture 390 Finding what customers are interested in

Lecture 391 Talking about your products

Lecture 392 Showing customers a favorite product

Lecture 393 Things that increase and decrease interest

Lecture 394 Making customers interested

Lecture 395 Telling interesting stories about your product

Lecture 396 Focusing on customer interests

Section 45: Customer interests

Lecture 397 What creates interest

Lecture 398 How to tell if the customer’s interested

Lecture 399 Find what customers are interested in

Lecture 400 How to find customer interests

Lecture 401 How to ask the customer about their interests

Lecture 402 The customer’s personal interests

Lecture 403 Levels of importance to your customer

Section 46: Keeping it fun

Lecture 404 Make the sale fun for the customer

Lecture 405 How to make the sale fun for your customer

Lecture 406 Staying in a good mood during the sale

Lecture 407 Staying with what you enjoy

Lecture 408 Have a fun conversation

Lecture 409 How to connect in a fun way

Lecture 410 How to tell if your customer is having fun

Lecture 411 How to enjoy what you do

Section 47: How to get information from your customers

Lecture 412 Asking questions

Lecture 413 How to ask the right questions

Lecture 414 How to ask the customer questions

Lecture 415 Questions to ask to make the sale

Lecture 416 Important questions

Lecture 417 Learning about your customer through conversation

Lecture 418 Get the conversation going

Section 48: Get the conversation going

Lecture 419 How to get the conversation going

Lecture 420 Getting the conversation going

Lecture 421 Goals of the conversation

Lecture 422 Honestly communicate admiration

Lecture 423 How to get the customer to want to talk to you

Lecture 424 Creating a positive conversation

Lecture 425 The purpose of creating positive conversation

Section 49: Making connections

Lecture 426 Connecting on a positive level

Lecture 427 Finding connections with your customer

Lecture 428 Creating a business connection

Lecture 429 Getting customers to send you business

Lecture 430 Organize events

Lecture 431 Get social media shout outs

Lecture 432 Communicating the intent to connect with your customers

Lecture 433 Maintaining a connection

Lecture 434 Connecting with free things

Lecture 435 Trying to connect

Lecture 436 Staying relevant

Section 50: Mutual admiration

Lecture 437 Why we need mutual admiration

Lecture 438 How to create mutual admiration

Lecture 439 Helping the customer with anything

Lecture 440 Establishing admiration for your customer

Lecture 441 Building mutual admiration

Lecture 442 Mutual admiration on social media

Section 51: Getting to know the customer

Lecture 443 Why get to know your customer

Lecture 444 How to get to know your customer

Lecture 445 Ways to know your customer

Lecture 446 Get the customer to want to talk about themselves

Lecture 447 Customer timing

Lecture 448 Getting to know each other

Lecture 449 Trying to get to know each other

Lecture 450 What the customer wants to talk about

Section 52: First impressions

Lecture 451 The approach

Lecture 452 Valid first impressions

Lecture 453 Are first impressions important

Lecture 454 How to make a good first impression

Lecture 455 Making a good first impression

Lecture 456 Going beyond first impressions

Section 53: Interacting with customers

Lecture 457 Creating genuine interactions

Lecture 458 What are good interactions with customers

Lecture 459 How to get customers to interact

Lecture 460 Creating a good interaction

Lecture 461 How to build a good interaction

Lecture 462 Transitioning conversational stages

Lecture 463 Consideration for the customer

Lecture 464 Keeping the interaction going

Section 54: Getting along with your customers

Lecture 465 How to get along with your customer

Lecture 466 Creating a great customer experience

Lecture 467 Handling customer situations

Lecture 468 Enjoy talking to your customers

Lecture 469 Giving more value

Lecture 470 Creating customer satisfaction

Lecture 471 Conclusion

Business people,Sales people,Anyone selling anything