How To Create Super Satisfied Customers

How To Create Satisfied Customers To Grow Your Business

What you'll learn

How to satisfy your customers

How to sell more effectively

How to create return customers

How to succeed in your business

How to grow your customer base

How to keep customers buying from you

How to beat your competition

How to create relationships with your customers

How to create solid connections

How to talk to your customers

Requirements

Wanting to sell or be in business

Description

This course is about how to create satisfied customers. The way to succeed in business is to have regular repeating customers. The only way to create these customers is to make sure everyone is a satisfied customer all the time. Customers can only be satisfied if they get the perfect product of their dreams, at the best price from someone they love. The whole experience must be satisfying during and after the sale and at each consecutive sale after that. Relationships are made and the customer must be sold on buying the product from the salesperson, not merely the product itself. It must be the best product for them from any of the products on the market. The customer experience must be satisfying in order to get that customer to come back.I talk about how to connect with the customer, consult with them to figure out the best product to recommend, and find out what is the perfect product of their dreams. Only when customers buy the perfect product do they really feel a sense of satisfaction. How to talk with the customer and stay connected with them on social media. Social media is the best way to stay in touch with your customers and keep you in their radar. How to build relationships to grow your business. How to know the people that you sell to as individuals and not merely customers. Enroll in this course with over 106 hours of valuable content and a full refund if it's not your thing. Packed with tons of advice on how to succeed in business, talk to your customers, make them regulars and have them talking about you to their friends, family, coworkers, people they know and on social media. See you in the course.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Overview

Lecture 2 Why to create satisfied customers

Lecture 3 Focusing on customer satisfaction

Lecture 4 How to create satisfied customers

Lecture 5 How satisfied customers are relevant

Lecture 6 How to satisfy customers

Lecture 7 What satisfies customers

Lecture 8 How to know what will satisfy a customer

Lecture 9 Customer interaction

Lecture 10 Satisfying yourself

Lecture 11 Selling with value

Section 3: Sales

Lecture 12 Selling what’s valuable for the customer

Lecture 13 Consultation and finding the relevant product

Lecture 14 Introductions

Lecture 15 Social media

Lecture 16 Customer goals

Lecture 17 Stages of the sale

Lecture 18 What to ask

Lecture 19 Dream come true products

Lecture 20 Why sell in logical stages

Lecture 21 How stages are strategic

Section 4: Approaching the customer

Lecture 22 The first approach

Lecture 23 Store impressions

Lecture 24 Free beverages

Lecture 25 How to strike up a conversation

Lecture 26 How to get a customer

Lecture 27 Establish a relationship

Lecture 28 What to talk about

Lecture 29 How to approach positively

Lecture 30 What impression you should communicate

Lecture 31 Browsing

Section 5: Social media connection

Lecture 32 Social media connection

Lecture 33 How to connect on social media

Lecture 34 The value of connecting on social media

Lecture 35 Growing customers

Lecture 36 Posting content

Lecture 37 What to post on various social platforms

Lecture 38 Social media relationship building

Lecture 39 How to get their contact information

Lecture 40 Getting email from people

Lecture 41 Satisfying online shoppers

Section 6: Consultation

Lecture 42 What to ask

Lecture 43 Finding the right product

Lecture 44 Showing their dream come true product

Lecture 45 Up selling and verifying value

Lecture 46 How to consult

Lecture 47 Keeping the customer interested

Lecture 48 Establishing the right product

Lecture 49 Consultations and sales

Lecture 50 Consultation and customers

Lecture 51 Showing the right product

Section 7: Sales stage

Lecture 52 Being persuasive

Lecture 53 How to use a sales stage

Lecture 54 Dream come true products

Lecture 55 Selling what customers want

Lecture 56 Selling in stages

Lecture 57 Satisfaction selling

Lecture 58 First stages of selling

Lecture 59 Get your customer to try the product

Lecture 60 Learning about your customer

Lecture 61 Saying the right things

Section 8: Satisfying customers

Lecture 62 Intention of satisfying customers

Lecture 63 The overall experience

Lecture 64 Satisfying through relationships

Lecture 65 Knowing your customer

Lecture 66 Friendship

Lecture 67 Feelings your customers get

Lecture 68 Finding what satisfies customers

Lecture 69 Authenticity

Lecture 70 Customers want relationships

Lecture 71 Talking suggestions

Section 9: Relationships

Lecture 72 Regular customers

Lecture 73 Relationships matter

Lecture 74 People seek out relationships

Lecture 75 Having a good seller / customer relationship

Lecture 76 Positivity

Lecture 77 Finding the connection

Lecture 78 How to have a conversation

Lecture 79 Business relationships

Lecture 80 Internet conversations

Lecture 81 Having a positive conversation

Section 10: Logistics

Lecture 82 Accurate descriptions

Lecture 83 Warm relationships

Lecture 84 Empathetic connections

Lecture 85 Feedback from satisfied customers

Lecture 86 Competition is for customer satisfaction

Lecture 87 Satisfying sales

Lecture 88 Communicating an intent to satisfy

Lecture 89 Creating more satisfaction

Lecture 90 Businesses should look to satisfy their customers

Lecture 91 Discovering successful techniques

Section 11: Conversation

Lecture 92 Conversations build relationships

Lecture 93 Find common interests

Lecture 94 Communicating interest

Lecture 95 Create a personal connection

Lecture 96 Agreeing on morals

Lecture 97 Agreements and disagreements

Lecture 98 Spontaneous conversation

Lecture 99 Get your customer involved in the conversation

Lecture 100 Understand your customer’s personality

Lecture 101 How to have a conversation

Section 12: Strategy

Lecture 102 Strategy and logistics

Lecture 103 Getting along with customers

Lecture 104 Communicate that you are the best person to buy from

Lecture 105 Communicate honest value

Lecture 106 Keeping customers

Lecture 107 How to satisfy your customers

Lecture 108 What satisfies your customer?

Lecture 109 Throwing parties for your customers

Lecture 110 Give the customer every reason to buy from you

Lecture 111 Talking to customers as people

Section 13: Customer viewpoint

Lecture 112 The way customers see things

Lecture 113 Elements of the sale. Customer viewpoint

Lecture 114 Consider the customer viewpoint

Lecture 115 Customer viewpoints are relevant

Lecture 116 How the customer sees what you’re saying

Lecture 117 Why customers buy from certain stores

Lecture 118 Customers want to experience getting value

Lecture 119 How the customer sees value

Lecture 120 Customers want to have fun

Lecture 121 Customers want value

Section 14: Customer experience

Lecture 122 People buy experience

Lecture 123 People want great experiences

Lecture 124 Customer experience sells

Lecture 125 Custom made experience

Lecture 126 Create a great customer experience

Lecture 127 How to create a great experience

Lecture 128 People pay more for a better experience

Lecture 129 Caring about customer experience

Lecture 130 Some elements of a great customer experience

Lecture 131 The more you know your customers, the better you can make their experience

Section 15: Customer request

Lecture 132 Asking your customers for favors

Lecture 133 Get customers to send you business

Lecture 134 Get their social media information

Lecture 135 Build a relationship

Lecture 136 Get the customer to be in the conversation

Lecture 137 Asking customers to share your posts

Section 16: Customer choices

Lecture 138 Customers need certainty

Lecture 139 How customers choose where to shop

Lecture 140 Customers like to make buying decisions

Lecture 141 Giving your customers the most choice

Lecture 142 Help the customer make the right choice

Lecture 143 Get the customer to choose you

Lecture 144 Give the customer good choices

Section 17: What customers want

Lecture 145 A salesperson they can talk to

Lecture 146 Find their favorite shop

Lecture 147 To shop for fun

Lecture 148 Honesty

Lecture 149 Enjoy their shopping experience

Lecture 150 Certainty and no risk

Lecture 151 To be your regular customer

Lecture 152 To make a purchase

Lecture 153 Positive conversation

Lecture 154 The best product for them

Section 18: Interaction

Lecture 155 Being on the same page

Lecture 156 Responding to customer concerns

Lecture 157 Create a positive interaction

Lecture 158 Respond to each other”s concerns

Lecture 159 Get the customer involved

Lecture 160 Ask the customer to clarify what they’re saying

Lecture 161 Communicate the right message

Lecture 162 Saying the right thing

Lecture 163 Give incentives to customers

Lecture 164 Talk person to person to customers

Section 19: Customer goals

Lecture 165 Regular customers

Lecture 166 Close relationships

Lecture 167 Honest communication

Lecture 168 High value

Lecture 169 No risk offer

Lecture 170 Giving solid reasons for buying

Lecture 171 Looking out for the customer

Lecture 172 What are the customer”s goals

Lecture 173 Stay connected with social media

Lecture 174 Vibe positively with your customer

Section 20: Factors of the sale

Lecture 175 Demonstration of value

Lecture 176 Clear communication

Lecture 177 Be the best person to buy from

Lecture 178 How to know that your customer wants to buy

Lecture 179 Indications your customer wants to buy

Lecture 180 Talk to the customer with relevance

Lecture 181 Sales relationships are complicated

Lecture 182 Get as much right as possible

Lecture 183 Charisma

Lecture 184 Communicate the intent to satisfy your customers

Section 21: Dynamics

Lecture 185 Mutual admiration

Lecture 186 Giving to customers brings you value

Lecture 187 Communicating value

Lecture 188 Build trust

Lecture 189 Tell your customers what’s wrong with the product

Lecture 190 Asking good questions

Lecture 191 Keep the customer engaged in the conversation

Lecture 192 What is their dream come true product

Lecture 193 Communicate positivity

Lecture 194 Tell the customer what you like about them

Section 22: Communication

Lecture 195 Effective communication

Lecture 196 Understand your customer and their talk

Lecture 197 Know your customers better for better communication

Lecture 198 How to talk to your customer

Lecture 199 Emotion

Lecture 200 Reason

Lecture 201 Speak on the same level as your customer

Lecture 202 The importance of customer requests

Lecture 203 Avoid miscommunication

Lecture 204 How to communicate effectively

Section 23: Sales logistics

Lecture 205 How sales works

Lecture 206 Establishing value

Lecture 207 Satisfy your customer

Lecture 208 Talking about your products

Lecture 209 Talking about your choice of products

Lecture 210 Narrowing down a selection

Lecture 211 Giving the customer enough information

Lecture 212 Show relevant products

Lecture 213 Giving your customers a browsing experience

Lecture 214 Selling your type of product to first customers

Section 24: Talking about your products

Lecture 215 How to talk about your products

Lecture 216 Demonstration of your product

Lecture 217 Show them what’s amazing about your products

Lecture 218 Upsell your products for maximum value

Lecture 219 Show more than relevant features

Lecture 220 When customers ask for products

Lecture 221 Asking questions results in more value

Lecture 222 Asking customers about their purchase

Lecture 223 Talk about what’s interesting about your products

Lecture 224 Sell on being the best person to buy from

Section 25: Getting customers to buy from YOU

Lecture 225 Why make customers buy from you

Lecture 226 People buy with reason and emotion

Lecture 227 Traits of salespeople that customers want to buy fron

Lecture 228 How to connect and stay connected

Lecture 229 Try to be the best

Lecture 230 Doing more

Lecture 231 Know your customers

Lecture 232 Get customers to recommend you to people they know

Lecture 233 Focusing on proper goals

Lecture 234 Selective value

Section 26: How to create a great shopping experience

Lecture 235 Find what the customer likes

Lecture 236 How to create a great experience

Lecture 237 Only give value that your customer wants

Lecture 238 Know more about your customer

Lecture 239 Create a great online shopping experience

Lecture 240 Give an amazing social media experience

Lecture 241 Give yourself a great experience first

Lecture 242 Be present for your customers

Lecture 243 The more great things you do for your customers

Lecture 244 List of things that create a great experience

Section 27: What to know about your customers

Lecture 245 Customers want to be treated as people

Lecture 246 Individuals and groups

Lecture 247 How to know your customers

Lecture 248 Customers want to talk to you

Lecture 249 Customers want the best product for them

Lecture 250 Customers want you to know them

Lecture 251 Spontaneous conversations

Lecture 252 Want to be regular customers

Lecture 253 Customers are potentially ready to buy

Lecture 254 People shop for fun

Section 28: More about how to make customers buy from you

Lecture 255 Set the goal and intention for the sale

Lecture 256 Exhibit traits of high value

Lecture 257 Stay in touch with social media

Lecture 258 Have the best product for them

Lecture 259 Give your customers extra

Lecture 260 Sell the customer on buying from you first

Lecture 261 Create the best authentic connection possible

Lecture 262 Have patience

Lecture 263 Interact and be present with your customer

Lecture 264 Have really great products

Section 29: Social media interaction

Lecture 265 Get social media followings

Lecture 266 Get everyone to follow you on social media

Lecture 267 How to interact on social media

Lecture 268 Social media over emails for customer contact

Lecture 269 How to get your customers’ social media information

Lecture 270 Put out searchable content

Lecture 271 Grow customers on social media

Lecture 272 Talk to all your customers at once

Lecture 273 Run paid adds

Lecture 274 When to get their social media info

Section 30: How to sell on social media

Lecture 275 How to get people to find your store on social media

Lecture 276 Keep customers engaged with you

Lecture 277 Ways to get a following on social media

Lecture 278 Get influencers to shout out your store

Lecture 279 Creating content for customers

Lecture 280 Sell directly on social media

Lecture 281 Run paid adds on social media

Lecture 282 Grow your audience first

Lecture 283 Post content on subjects people are looking for

Lecture 284 The budget for online marketing

Section 31: How to know your customers are satisfied

Lecture 285 Ask them what they thought about the product

Lecture 286 Use feedback to recommend a better product

Lecture 287 Suggest better products than they currently use

Lecture 288 Get customers to participate in the conversation

Lecture 289 Ask about what customers want and don’t want

Lecture 290 Notice how your customers react

Lecture 291 Care about what your customer is thinking

Lecture 292 Satisfied customers shop with you regularly

Lecture 293 Customers show you their reaction to your customer experience

Lecture 294 Social media response

Section 32: How to practice customer satisfaction

Lecture 295 Focus on customer satisfaction over sale price

Lecture 296 Always show the most relevant product

Lecture 297 Get your customers saying good things about you

Lecture 298 Create good relationships

Lecture 299 Find out more about your customer

Lecture 300 Make the customer want to give back

Lecture 301 Give as much value as possible

Lecture 302 Find out what value will be appreciated

Lecture 303 Help people with more than just business

Lecture 304 Focus on the best sale

Section 33: Customer success

Lecture 305 Why 10% of businesses succeed

Lecture 306 Creating a sustainable sale

Lecture 307 Only sell great products

Lecture 308 Multiple customers

Lecture 309 Human connection

Lecture 310 Get to know your customers

Lecture 311 Factors of customer success

Lecture 312 Customers buy from feelings

Lecture 313 Get your customers to feel like buying

Lecture 314 Make yourself the person customers want to buy from

Section 34: What makes customers feel like buying

Lecture 315 Show the best product at the best price

Lecture 316 Find their dream come true product

Lecture 317 Have a conversation

Lecture 318 Give more

Lecture 319 Making customers feel good sells your product

Lecture 320 Great prices

Lecture 321 Let your customers look around and and try out your products

Lecture 322 Stay with the customer

Lecture 323 Interact in a positive way

Lecture 324 People feel like buying when they buy

Section 35: Long term plans for your business

Lecture 325 Get as many customers as possible

Lecture 326 Grow your online following

Lecture 327 Expanding your business

Lecture 328 Staying with your business

Lecture 329 Changing what you’re selling

Lecture 330 Creating a sustainable business

Lecture 331 Looking at the future of your industry

Lecture 332 Engage with customers on social media

Lecture 333 Create a successful online store

Lecture 334 Have a great reputation

Section 36: How businesses satisfy customers

Lecture 335 Selling status

Lecture 336 Charging more for luxury products

Lecture 337 Giving more for less

Lecture 338 Find people’s passion

Lecture 339 Some companies keep customers unsatisfied

Lecture 340 Companies create a positive reputation

Lecture 341 Businesses try their best

Lecture 342 Success is achieved by enjoying the process

Lecture 343 Create enjoyment in what you do

Lecture 344 Customers want to have fun

Lecture 345 What attracts customers

Section 37: How to create a great customer experience

Lecture 346 Find out what your customer thinks is a great experience

Lecture 347 Categories of great customer experiences

Lecture 348 What’s an optimal experience

Lecture 349 Specifics of an optimal customer experience

Lecture 350 Customers feel what a great experience is

Lecture 351 Create a great experience for yourself first

Lecture 352 Have only great products

Lecture 353 Improve music and sound quality

Lecture 354 A great social media experience

Lecture 355 Care about your customers

Section 38: How to stay positive

Lecture 356 Positivity wins more than negativity

Lecture 357 Positivity creates confidence

Lecture 358 Positivity creates success

Lecture 359 Be positive for people who appreciate it

Lecture 360 Don’t be positive with people who don’t care

Lecture 361 Do things how you like doing them

Lecture 362 Create positivity for everyone around you

Lecture 363 Know that practice increases your success

Lecture 364 Avoid negativity

Lecture 365 Things that create positivity

Section 39: Better than sales

Lecture 366 People shop where it’s convenient

Lecture 367 Make your customers feel good for real

Lecture 368 Create attraction for your business

Lecture 369 Great word of mouth advertising

Lecture 370 Reputation

Lecture 371 The whole package

Lecture 372 Customers buy from people they know

Lecture 373 A great consultation

Lecture 374 Staying in touch with your customers

Lecture 375 Giving great deals

Section 40: Factors

Lecture 376 Solving complaints

Lecture 377 Better than persuasion

Lecture 378 What product is the customer sold on

Lecture 379 Choosing from a selection

Lecture 380 Focus on your customer

Lecture 381 Give selling your best shot

Lecture 382 Business success

Lecture 383 Engaging customers

Lecture 384 A positive outlook creates confidence

Lecture 385 Location

Section 41: How to succeed in business

Lecture 386 Stay in business

Lecture 387 Give it your best shot

Lecture 388 Excellent salespeople

Lecture 389 Up selling

Lecture 390 Succeeding in business could take a few years

Lecture 391 Take responsibility for outcome

Lecture 392 Set goals that you see as success

Lecture 393 Make your business succeed

Lecture 394 Get your salespeople to have relevant goals

Lecture 395 Create a following

Section 42: What matters most in business

Lecture 396 Being great

Lecture 397 Being great at communication

Lecture 398 Selling pleasure

Lecture 399 Being real

Lecture 400 Do your favorite thing

Lecture 401 Being happy in business

Lecture 402 Influencing customers

Lecture 403 Find what works

Lecture 404 Value equals money

Lecture 405 Showing up

Section 43: Practice

Lecture 406 Practice leads to success

Lecture 407 Getting better over time

Lecture 408 How to practice with customers

Lecture 409 Practice leads to confidence

Lecture 410 Practice towards the right goals

Lecture 411 How you treat all your customers matters

Lecture 412 Your results will only improve

Lecture 413 Look at it like it’s practice

Section 44: How to beat your competition

Lecture 414 Match the best price

Lecture 415 Create a better business model

Lecture 416 Only compete with stores in your area

Lecture 417 Stay in touch with your customers

Lecture 418 Sell your customer on buying from you

Lecture 419 Be more visible

Lecture 420 Make your customer comfortable

Lecture 421 Know your customer better than the competition

Lecture 422 Keep your customers’ attention

Lecture 423 Do what your competition isn’t doing

Lecture 424 Ask your customer directly

Lecture 425 Make your customers feel better

Section 45: Positivity

Lecture 426 Why positivity comes across in a good way

Lecture 427 Positivity creates sales

Lecture 428 Communicate positivity

Lecture 429 Find a positive approach

Lecture 430 Start a positive interaction

Lecture 431 Genuine positivity

Section 46: Practical skills

Lecture 432 Create authenticity

Lecture 433 Talk about the topic your customer is interested in

Lecture 434 Guiding the conversation

Lecture 435 Your approach

Lecture 436 Solving problems

Lecture 437 Compliment your customer

Lecture 438 Socialize with your customer

Lecture 439 How to socialize with your customer

Lecture 440 How to change the stage of conversation

Lecture 441 Sell in a way that makes sense to the customer

Section 47: Impressions

Lecture 442 Giving first impressions

Lecture 443 Talking about money

Lecture 444 Coming across salesey

Lecture 445 People will go on the impressions they get

Lecture 446 First impressions are all there is to go by

Lecture 447 How to give good impressions

Section 48: Different customers

Lecture 448 Treating customers differently

Lecture 449 Knowing different customers

Lecture 450 How to talk to different customers

Lecture 451 Customers want good group and individual attention

Lecture 452 Customers understanding you as a person

Lecture 453 How differences matter

Section 49: Customer needs

Lecture 454 Customer needs besides sales

Lecture 455 How to know your customers’ needs

Lecture 456 How to meet customers’ needs

Lecture 457 Why acknowledge customer needs

Lecture 458 How to find your customers’ needs

Lecture 459 Relationship needs

Lecture 460 How customers tell you of their needs

Lecture 461 Find the importance of your customer’s needs

Section 50: Customer requests

Lecture 462 Fulfilling customer requests

Lecture 463 Handling customer requests

Lecture 464 Responding to customer requests

Lecture 465 Relationship requests

Lecture 466 How to find customer requests

Lecture 467 Find hidden requests

Section 51: How to get to know your customers

Lecture 468 When to deepen your relationship

Lecture 469 What to say to continue the relationship

Lecture 470 Pace your relationship building

Lecture 471 Give relationship value

Lecture 472 Create authentic relationships

Lecture 473 Reconnect when you see them

Section 52: How to get customer engagement

Lecture 474 Engagement builds the sale

Lecture 475 Get the customer to invest in the interaction

Lecture 476 Interest the customer

Lecture 477 Have a conversation interesting to you

Lecture 478 Get good engagement

Lecture 479 Ask questions

Lecture 480 Positivity engages customers

Lecture 481 Amaze customers with cool features and products

Lecture 482 Things to say to get engagement

Lecture 483 How to sell with non engagement

Section 53: How to sell products that get maximum customer satisfaction

Lecture 484 Sell what sells itself

Lecture 485 Get the customer to buy the product from you

Section 54: Customer requirements

Lecture 486 Being understood

Section 55: Convenience

Lecture 487 Factors

Lecture 488 Buying products online

Lecture 489 Sell the customer everything they need

Section 56: Customer connection

Lecture 490 Find commonality

Lecture 491 Give free stuff

Lecture 492 Find topics of interest

Lecture 493 Say anything positive to start a conversation

Lecture 494 Talk about the interesting topics related to the niche of your business

Lecture 495 Give needed conversational value

Lecture 496 The speed of relationship building

Lecture 497 Find ways to connect

Lecture 498 Stay with the customer

Lecture 499 Good connection creates regular customers

Section 57: How to maintain a great connection

Lecture 500 Continue the conversation

Lecture 501 Stay in touch with social media

Lecture 502 Create events

Section 58: Summary

Lecture 503 Sales strategy

Lecture 504 Social media strategy

Lecture 505 Shop strategy

Lecture 506 Relationship

Section 59: Conclusion

Lecture 507 Conclusion

Salespeople,Business people,Business owners,Entrepreneurs