How To Connect With Your Customers

Learn to connect, talk to and super satisfy your customers

What you'll learn
How to connect with your customers
How to talk to your customers
How to sell to your customers on a long term basis
How to create and maintain a relationship with your customers
How to stay in touch with your customers
How to get customers to follow you on social media
How to keep the customers you have
How to gain the trust of your customers
Requirements
No prerequisites, anyone can start
Description
Hi. Welcome to “How to connect with your customers”. In this course we’re dividing into the topic of connecting with your customers. When you connect with your customers, sales and relationships are more easy and more effective. You make long term relationships where customers become regulars. Talking to customers becomes easy and more enjoyable. Customers generally feel a sense of having a great shopping experience. I cover talking to your customers, connecting with your customers, selling to your customers and staying in touch with your customers. I also cover how to super satisfy your customers to increase the chances of that customer buying from you regularly. You want to start with chatting up your customers to get to know them and have them get to know you. When you get to know each other, you know more of what to say and you give your customer a sense of trust. Then you need to ask the right questions in order to suggest the perfect product of their dreams. When the product is perfect, the sale is easier and more relevant. Now that you have their perfect product, you give them the best deal and close the sale. That is a brief summary of how this sales technique works. You must also connect with your customers on social media in order to stay in touch, sell to them long term, and get them to share your posts, coupons and offers with their friends. Check out this course because it all starts with connecting with your customers and staying connected with your customers. The better your connection, the better your relationships and the more you know about your customers, the better your long term sales and success of your business. Take this course and improve your connections, relationships, sales,  enjoyment and effectiveness with your customers.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Overview

Lecture 2 Why connect with your customers

Lecture 3 How to connect with your customers

Lecture 4 Relevance

Lecture 5 Selling in stages

Lecture 6 Consultation

Lecture 7 Connecting in conversation

Lecture 8 Caring about the customer

Lecture 9 Social media

Lecture 10 Persuasion and harmony

Lecture 11 When to sell

Lecture 12 Communicate what the customer gets from your product

Lecture 13 Conversation

Lecture 14 Salesperson traits

Lecture 15 Giving free stuff

Lecture 16 Engagement

Lecture 17 Connection and goals

Lecture 18 Goals

Lecture 19 High pressure sales

Section 3: Conversation

Lecture 20 Having a conversation

Lecture 21 Staying positive

Lecture 22 Starting a conversation

Lecture 23 Things you have in common with your customer

Lecture 24 Complements

Lecture 25 Breaking the ice

Lecture 26 The purpose of the conversation

Lecture 27 Maintaining a conversation

Lecture 28 Get the customer engaged in conversation

Lecture 29 Transitioning conversational stages

Lecture 30 How to have a good conversation

Lecture 31 Communicate good feelings

Lecture 32 Communicating product knowledge

Lecture 33 Communicating product buy ability

Lecture 34 Communicate high value

Lecture 35 Ending the social conversation

Lecture 36 Conversational goals

Section 4: Consultation

Lecture 37 Connecting to your customer with consultation

Lecture 38 Giving value through consultation

Lecture 39 How to consult with a customer

Lecture 40 Asking questions to improve results

Lecture 41 What questions to ask

Lecture 42 Demonstration and consultation

Lecture 43 Value influences customers

Lecture 44 Prospecting and consultation

Section 5: Sales

Lecture 45 Sales and up sales

Lecture 46 Maintaining a connection through sales

Lecture 47 Focus on the customer

Lecture 48 Confidence

Lecture 49 Honesty

Lecture 50 Sales logistics

Lecture 51 Persuasion

Lecture 52 How to persuade

Lecture 53 What persuades people

Lecture 54 Things that get people to buy

Lecture 55 Deals

Lecture 56 Competition

Lecture 57 Relevance

Lecture 58 Relationship

Lecture 59 Building the sale

Lecture 60 Stages of selling

Lecture 61 Having enough information about the customer

Lecture 62 Trying the product

Lecture 63 Replying to customer comments

Lecture 64 What gets the customer to make the purchase

Lecture 65 Showing the best product

Lecture 66 Goals of the sale

Lecture 67 Making regular sales to your customer

Section 6: Social media

Lecture 68 How social media works for customers

Lecture 69 Selling through social media

Lecture 70 Growing an audience

Lecture 71 Goals of connecting on social media

Lecture 72 How to get social media information

Lecture 73 YouTube

Lecture 74 Facebook

Lecture 75 Get people to follow you and stay subscribed

Section 7: Connection

Lecture 76 What is connection

Lecture 77 What is the best connection

Lecture 78 Find commonalities

Lecture 79 Authenticity

Lecture 80 Get the customer to connect with you

Lecture 81 Relating in the conversation

Lecture 82 Interest and connection

Lecture 83 Recommend a better product

Lecture 84 Maintain positivity

Lecture 85 Have positive intentions

Lecture 86 Treating customers really well

Lecture 87 Maintain a connection

Lecture 88 Business connection

Lecture 89 How the customer wants to connect

Lecture 90 Give free stuff

Lecture 91 Confidence

Lecture 92 Hospitality

Lecture 93 Honesty

Lecture 94 Persuasion

Section 8: What customers like

Lecture 95 The shoppers high

Lecture 96 What customers generally like

Lecture 97 Being all engaged with the customer

Lecture 98 The experience

Lecture 99 Knowing what the specific customer likes

Lecture 100 Know what your customers like

Lecture 101 More hits, less misses

Lecture 102 Know before making recommendations

Lecture 103 The entire package

Lecture 104 Caring about your customers

Lecture 105 People and equality

Lecture 106 Browsing

Section 9: Shopping experience

Lecture 107 Delighting your customer

Lecture 108 Convenience

Lecture 109 Intentions

Lecture 110 Mutual enjoyment

Lecture 111 Get into a good mood

Lecture 112 Give free stuff

Lecture 113 Give in ways you don’t directly profit from

Lecture 114 Great first impressions

Lecture 115 Relationship experience

Lecture 116 Play music for your customers

Section 10: Satisfying customers

Lecture 117 Satisfying customers is the goal

Lecture 118 Good communication

Lecture 119 Communicate your goal to satisfy your customers

Lecture 120 How to satisfy your customers

Lecture 121 Attention to detail

Lecture 122 Get regular customer feedback

Section 11: Relationship

Lecture 123 Why form a relationship

Lecture 124 How to start a relationship

Lecture 125 Why customers want relationships with salespeople

Lecture 126 Relationship dynamics

Lecture 127 Building relationships

Lecture 128 What relationships do customers want

Lecture 129 How to build a relationship

Lecture 130 Relationships keep existing customers

Lecture 131 Approaching your customers mindset

Lecture 132 How to get your customer to want a relationship with you

Section 12: Approach

Lecture 133 A better approach

Lecture 134 How to approach

Lecture 135 Give good impressions

Lecture 136 What to say during the approach

Lecture 137 Demonstrate high value

Lecture 138 How to communicate high value

Lecture 139 Warming up

Lecture 140 Purpose of the approach

Lecture 141 Approach your way

Lecture 142 Responses of the approach

Section 13: Customer responses

Lecture 143 Customer responses

Lecture 144 Get a good response

Lecture 145 Giving responses to customers

Lecture 146 Spontaneity

Lecture 147 Negative responses

Section 14: Customers

Lecture 148 Customers use money

Lecture 149 Treating customers well

Lecture 150 Relating to customers

Lecture 151 Sharing the same goal

Lecture 152 Treating customers properly

Lecture 153 Getting customers and keeping customers

Section 15: Deals

Lecture 154 Find the right product first

Lecture 155 Prices

Lecture 156 Competition

Lecture 157 Bargaining

Lecture 158 Talking about deals to your customer

Lecture 159 Deals attract customers

Lecture 160 Deals and sales

Section 16: Making regular customers

Lecture 161 Creating regular customers

Lecture 162 Relationships

Lecture 163 Staying in touch with your customers

Lecture 164 Giving free stuff

Lecture 165 Know your customer

Lecture 166 Shopping experience

Lecture 167 Making your customers feel welcome

Lecture 168 Satisfied customers

Lecture 169 Treating regular customers

Lecture 170 Create content people like to consume

Section 17: Goals

Lecture 171 The various goals of the customer interaction

Lecture 172 Covering all of your goals

Lecture 173 Goals to start with

Lecture 174 Enjoying your goals

Lecture 175 Social media shoutouts

Lecture 176 Shopping experience

Lecture 177 Human connection

Lecture 178 Achieving your goals

Section 18: How to treat your customers

Lecture 179 Treating your customers well

Lecture 180 How to treat your customers well

Lecture 181 What customers see as being treated well

Lecture 182 How customers want to be treated

Section 19: How to get customers to buy from you

Lecture 183 Getting customers to buy from you

Lecture 184 How to get customers to buy from you

Lecture 185 What makes customers shop where they shop

Lecture 186 How companies get people to buy from them

Lecture 187 Get the customer to feel like buying

Lecture 188 Things that matter to customers

Lecture 189 Details and more important things

Lecture 190 Knowing your customer

Lecture 191 Mutual admiration

Lecture 192 Set the goal to get the customer to buy from you

Section 20: Delight your customers

Lecture 193 How companies delight their customers

Lecture 194 What delights customers

Lecture 195 Know what delights your customer

Lecture 196 What matters

Lecture 197 What to give your customers

Lecture 198 Complements

Section 21: Internet connection

Lecture 199 Creating a following

Lecture 200 Creating content

Lecture 201 Responding to comments

Lecture 202 What content gets attention

Lecture 203 Selling on the internet

Lecture 204 Grow an audience

Lecture 205 Interest your followers

Section 22: Appealing to customers

Lecture 206 Fan talk

Lecture 207 Talk about what your customer loves

Lecture 208 Find similarities

Lecture 209 How to appeal to customers

Lecture 210 Talk about what’s interesting

Lecture 211 One customer represents your relationship to more customers

Lecture 212 What appeals to customers

Lecture 213 Do what appeals to your customers

Lecture 214 Selling

Lecture 215 How to know what appeals to your customers

Section 23: Approaches to sales

Lecture 216 Appealing to different customers

Lecture 217 Forming a personal connection first

Lecture 218 Enthusiasm

Lecture 219 Authenticity

Lecture 220 Honesty

Lecture 221 Selling speed

Lecture 222 Responses from the customer

Lecture 223 Spontaneous conversation

Lecture 224 Guiding the customer

Lecture 225 Customizing the sale

Section 24: What customers say

Lecture 226 Bargaining

Lecture 227 I’ll think about it

Lecture 228 I’ll shop around

Lecture 229 Asks for something cheap

Lecture 230 How to influence what customers say

Lecture 231 Controlling the conversation

Lecture 232 Solving problems

Lecture 233 What’s wrong with the product

Lecture 234 Asks for something specific

Lecture 235 When the customer is not talking

Section 25: Interaction

Lecture 236 Enjoying the interaction

Lecture 237 How to have an enjoyable interaction

Lecture 238 Interacting with the customer

Lecture 239 Getting people to interact

Lecture 240 Interacting in a positive way

Lecture 241 Do things for the customer

Section 26: Positive conversation

Lecture 242 Positive conversation

Lecture 243 Communicating positivity

Lecture 244 Communicate negativity positively

Lecture 245 Positive guidance

Lecture 246 Creating positivity

Lecture 247 How to create positivity

Lecture 248 Influencing the conversation

Lecture 249 Positive selling

Lecture 250 Focus on the positive

Lecture 251 Win through positivity

Section 27: Understanding your customers

Lecture 252 Understanding your customers

Lecture 253 Learning about your customers

Lecture 254 What your customers talk about

Lecture 255 Make the customer feel understood

Lecture 256 Knowing your customer

Lecture 257 Asking questions

Lecture 258 Connect in the conversation

Lecture 259 How to ask good questions

Section 28: Communication

Lecture 260 Creating good communication

Lecture 261 How to create good communication

Lecture 262 Good communication builds relationships

Lecture 263 Good communication makes better connection

Lecture 264 Asking questions about what your customers are saying

Lecture 265 Honestly communicating

Section 29: Transitioning sales stages

Lecture 266 Transitioning in the sales stages

Lecture 267 Conversation and social media

Lecture 268 Conversation to consultation

Lecture 269 Transitioning to consultation

Lecture 270 Getting to the sale

Lecture 271 How to transition into the sale

Lecture 272 Reasons for the transitions

Lecture 273 Keeping the customer engaged

Lecture 274 Keeping the connection during the transition

Lecture 275 Keeping the connection after the sale

Section 30: Creating regular customers

Lecture 276 Building trust and expertise

Lecture 277 Getting customers to a decision

Lecture 278 Getting the customer interested

Lecture 279 Knowing what customers are interested in

Lecture 280 Giving more than the perfect product

Lecture 281 The sales timeline

Lecture 282 Connecting with second time customers

Lecture 283 Reconnecting to customers you remember

Lecture 284 Improving the product the customer buys

Lecture 285 Connecting to regular customers

Section 31: Different customers

Lecture 286 How customers are different

Lecture 287 Connecting to different people

Lecture 288 Being interested in different people

Lecture 289 Talking to different people

Lecture 290 Selling to different people

Lecture 291 Finding a connection

Lecture 292 Finding interest

Lecture 293 Different things that are important to customers

Section 32: Relating to customers

Lecture 294 How to relate with customers

Lecture 295 Relating in conversation

Lecture 296 Authentic relations

Lecture 297 Being authentic

Lecture 298 Acknowledging similarity

Lecture 299 Ways to relate

Lecture 300 Building honest relations

Lecture 301 Telling your customer that you relate with them

Lecture 302 Relating to the customer’s needs

Lecture 303 Get the customer to relate with you

Section 33: How to connect

Lecture 304 Sales and connection

Lecture 305 Selling and connecting

Lecture 306 Connections lead to sales

Lecture 307 How connection leads to business

Lecture 308 Conversation leads to connection

Lecture 309 Connecting on multiple levels

Lecture 310 Connecting in consultation

Lecture 311 How to connect in stages

Lecture 312 Sales and recommending products

Lecture 313 Logistics

Section 34: Important factors

Lecture 314 Connecting on multiple levels

Lecture 315 Satisfying customers is the best connection

Lecture 316 Social media connection

Lecture 317 Getting customers to share your social media

Lecture 318 Connecting on a practical level

Lecture 319 The customer will talk about their experience

Lecture 320 Handling irate customers

Lecture 321 Talking to irate customers

Lecture 322 If customers don’t want to buy

Lecture 323 Showing people the right product

Lecture 324 Positivity in your connections

Lecture 325 Create positive connections

Lecture 326 What holds customers back from buying

Lecture 327 When the customer can’t decide

Lecture 328 When to be persuasive

Lecture 329 Convincing the customer to buy

Section 35: Things to know

Lecture 330 Getting the customer to respond positively

Lecture 331 Avoid a negative response

Lecture 332 Customers want honesty

Lecture 333 Talking about product negatives

Lecture 334 Playing the long game

Lecture 335 How not to lose a connection

Lecture 336 How finding similarities works

Lecture 337 How positivity works

Lecture 338 What influences sales

Lecture 339 Improving your product

Lecture 340 Working with the right companies

Lecture 341 Enjoying yourself

Lecture 342 Leading the sale or following

Lecture 343 Build trust with expert recommendations

Lecture 344 When customers ask for products you don’t have

Lecture 345 Showing high quality products

Lecture 346 Get the customer to buy from you

Lecture 347 Have enough information

Lecture 348 How to ask customers for information

Lecture 349 How to ask for social media information

Lecture 350 What is most persuasive to the customer

Lecture 351 Relevance and honesty

Section 36: Types of connections

Lecture 352 Authentic connections

Lecture 353 Admiration

Lecture 354 Relatability

Lecture 355 Compassion

Lecture 356 Practice

Lecture 357 Try to sell to every customer

Lecture 358 Mindset

Lecture 359 Connecting on a mindset level

Lecture 360 Finding connections

Lecture 361 Connecting to customers who are different

Lecture 362 Business level connections

Lecture 363 Connecting on multiple levels

Lecture 364 Talking about travel

Lecture 365 Talk about where your customer is from

Lecture 366 Consultation and connection

Lecture 367 Using expertise to connect with customers

Lecture 368 Tell stories

Lecture 369 Strengths of connections

Lecture 370 How to find connections

Lecture 371 Internet connection

Lecture 372 Social media connections

Lecture 373 How to connect on social media

Lecture 374 Talking about price

Lecture 375 Connecting on a sales level

Lecture 376 Timing your connections

Lecture 377 Purpose of timing your connections

Lecture 378 Give free stuff

Lecture 379 Play your customer’s favorite music

Lecture 380 Helping the customer

Lecture 381 Social media profiles

Section 37: Summary

Lecture 382 Achieving certain goals

Lecture 383 Have satisfying products

Lecture 384 Logistics

Lecture 385 Connecting to different people

Lecture 386 Structure of the sale

Lecture 387 How to relate with your customers

Lecture 388 Building the sale

Lecture 389 How to make the sale

Lecture 390 Showing customers the right product

Lecture 391 Connecting on social media

Lecture 392 Persuasion

Lecture 393 Relationship and sales

Lecture 394 What holds people back from buying

Lecture 395 Customer experience

Lecture 396 Troubleshooting

Lecture 397 Customer feedback

Lecture 398 When and when not to sell

Lecture 399 Levels of importance

Lecture 400 Being agreeable

Lecture 401 Getting to know the customer

Lecture 402 Talking about relevant topics

Lecture 403 Being genuine

Lecture 404 Persuade for the benefit of the customer

Lecture 405 Customers buy revolutionary products

Lecture 406 Spontaneity

Lecture 407 Expertise

Lecture 408 Giving to your customers

Lecture 409 Having a great shopping experience

Lecture 410 Create events

Lecture 411 Impressing your customers

Lecture 412 It’s all practice

Lecture 413 Deal makers and breakers

Lecture 414 What customers want

Lecture 415 How to sell

Lecture 416 Being yourself

Lecture 417 How customers want to connect with you

Lecture 418 Ask questions

Lecture 419 Positive mindset

Section 38: Success

Lecture 420 Elevate your customer’s mood

Lecture 421 Taking chances

Lecture 422 Caring about your customers

Lecture 423 Staying in touch with your customers

Lecture 424 Creating content to get a following

Lecture 425 Giving the most value

Lecture 426 Connections and selling

Lecture 427 Knowing your customer through connection

Lecture 428 Relate with your customer

Lecture 429 Selling and building a relationship

Lecture 430 Enjoy what you do

Lecture 431 Sell the thing that makes the most positive impact on your customer

Lecture 432 The deal matters

Lecture 433 Don’t worry about the word “no”

Lecture 434 Customer expectations

Lecture 435 More about social media

Lecture 436 Internet content builds a following

Lecture 437 Connecting with social media

Lecture 438 Getting the customer to trust you

Lecture 439 How to get into a positive mood

Lecture 440 How to get your customers into a positive mood

Lecture 441 How to create a positive environment

Lecture 442 Customer feedback

Lecture 443 Keep the customer engaged

Lecture 444 Stay relevant

Lecture 445 Learn what your customers like

Lecture 446 Talking about technical things

Lecture 447 Making a product sound great

Lecture 448 How to build trust

Lecture 449 Being honest and effective

Lecture 450 How to communicate that you understand your customer

Lecture 451 How to get to know your customer’s personality

Lecture 452 How to get the customer in the mood to buy

Lecture 453 Actions are more important than words

Lecture 454 Show and demonstrate the product

Lecture 455 Radiate a positive mood

Lecture 456 Do more for your customer

Lecture 457 How to know what’s valuable to the customer

Lecture 458 How to approach a new customer

Lecture 459 Finding a good price

Lecture 460 Trying out new things

Section 39: Bonus

Lecture 461 How to implement sales techniques

Lecture 462 Gauge your customer’s interest

Lecture 463 How you feel about the customer matters

Lecture 464 Assume there is trust between you and your customer

Lecture 465 Being patient with your customers

Lecture 466 Promising a fulfilling product

Lecture 467 Selling happiness

Lecture 468 Find what value the customer needs

Lecture 469 Selling with confidence

Lecture 470 Being in the moment

Lecture 471 Price products to move

Section 40: Conclusion

Lecture 472 Conclusion

Salespeople,Business people,People selling anything,People who have customers