Help Desk Tier 2 Practical Training (50 Trouble Tickets)

Real Trouble Tickets and Solutions

What you'll learn
Tier 2 Troubleshooting Methodology and Way of Thinking
50 Trouble Tickets with Multiple Possible Solutions
Theoretical and Real Examples/Instructions
Majority of Possible Issues and Solutions in a Businesses Environment
Requirements
Help Desk Tier1/Entry Level IT Support
Completion of my first Help Desk course is recommended (not required)
Description
This is a Practical Training video; meaning that all 50 tickets are from real people using a real (Jira) ticketing system. These lectures are designed to provide multiple possible solutions to each trouble ticket. This is done by verbal explanations and system navigation. It is recommended but not required to have entry level experience when taking this course. People without experience can learn a lot from this course; but basic and working knowledge of computers is highly recommended because of the course pace.Make no mistake, this course is directly taking you to the ticket system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful. Yes, I teach Help Desk in my courses but I also teach people interaction; this is super important and a huge part of the job.Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career.  My videos are are the best starting point because everything I instruct is based of real experience.

Overview

Section 1: 50 Trouble Tickets

Lecture 1 Your Connection isn't private error

Lecture 2 Hard Drive versus Solid State Drive

Lecture 3 Share Point Access Denied error

Lecture 4 Lost Wifi access after returning from vacation

Lecture 5 Windows 11 Upgrade Problem

Lecture 6 Verint screen recording not working

Lecture 7 Office 365 Outlook password not updating

Lecture 8 Laptop wont connect to TV through HDMI

Lecture 9 Verint Audio Recording not working

Lecture 10 Sonicwall Netextender Printer Connection Issue

Lecture 11 Laptop Keyboard Keys not working

Lecture 12 How to Configure DNS on local computer

Lecture 13 Local Computer Firewall Settings

Lecture 14 Wifi randomly disconnecting users

Lecture 15 Libre Office not opening

Lecture 16 VPN not Working

Lecture 17 Domain forwarding with DNS A Record

Lecture 18 Outlook Mail is Slow

Lecture 19 Outlook Password Popup

Lecture 20 Double Sided Printing Problem

Lecture 21 Speed up Computer

Lecture 22 Duo Authenticator Errors

Lecture 23 Microsoft Teams Plugin Error

Lecture 24 Network Backup is not working

Lecture 25 Remote Desktop Connection Password

Lecture 26 Dots on Printed Paper

Lecture 27 Windows Update is Frozen/Stuck

Lecture 28 Deleting Windows Registry Keys

Lecture 29 PDF Printing Issue

Lecture 30 Clean Uninstall of Programs

Lecture 31 Scan to Email Configuration

Lecture 32 RDP disabled, not working

Lecture 33 Missing Shared Drive

Lecture 34 Email Searching Issue, Send and Receive Error

Lecture 35 What is a plug in or extension

Lecture 36 Laptop reached its capacity limit

Lecture 37 All files Disappeared, no OneDrive Access

Lecture 38 Network issue, Website down example

Lecture 39 Computer is hot and turns off

Lecture 40 OS Migration in a business environment

Lecture 41 Printer can't connect, web portal settings

Lecture 42 "this site can't provide a secure connection" error message

Lecture 43 Outlook deleting emails, Outlook rules setup

Lecture 44 Blank spaces before email signature, safesend addon issue

Lecture 45 Outlook is Slow, 2nd example

Lecture 46 Network Scanner Keeps Going Offline

Lecture 47 Outlook Outgoing emails not saving in sent items folder

Lecture 48 OneDrive not Sync after Domain Migration

Lecture 49 Excel is Slow, Possible network storage issue

Lecture 50 Closed Captions not working on Adobe Premiere video

Lecture 51 Fan noise from the laptop (Bonus Ticket)

Entry Level IT Support,Current Help Desk Employees,Site Support Technicians