Fundamentals Of Bpo (Business Process Outsourcing)

BPO

What you'll learn
Users will learn Fundamentals of BPO (Business Process Oursourcing)
Requirements
None
Description
Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. Although BPO originally applied solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now applies to the outsourcing of services, as well.Many businesses, from small startups to large companies, opt to outsource processes, as new and innovative services are increasingly available in today's ever-changing, highly competitive business climate.Broadly speaking, companies adopt BPO practices in the two main areas of back office and front office operations. Back office BPO refers to a company contracting its core business operations such as accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance to outside professionals who ensure the business runs smoothly.Business Process Outsourcing, one of the subset of outsourcing, is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider. It primarily refers to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.This course will discuss topics such as globalization, principles of outsourcing, the business process outsourcing industry, understanding the business side, and the management side of BPO.Who this course is for:Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.Career-driven IT professionals to stay relevant in their roles in the I.T. industry.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Overview of BPO

Section 2: Benefits & Disadvantages

Lecture 3 Benefits & Disadvantages

Section 3: Effects of BPO

Lecture 4 Effects of BPO

Section 4: BPO Phenomenon & Transformation

Lecture 5 BPO Phenomenon & Transformation

Section 5: Emerging Threats

Lecture 6 Emerging Threats

Section 6: New Trends

Lecture 7 New Trends

Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.