Freight Broker Customer Service

Tips for brokers to gain and retain customers, Digitization of freight industry, How brokers build better relationship

What you'll learn
Things freight brokers can do to attract customers
Carriers relationship management tips for freight brokers
Three strategies to build a freight broker book of business
Freight brokerage best practices how to qualify new customers
Customer satisfaction tips for freight agents
Three tips for brokers to gain and retain cstomers
Freight brokers sales tips for prospecting shippers customers
Ways freight brokers companies and shippers to fulfill customer experience promises
Digitization of the freight brokerage industry
How can freight brokers build better carrier relationship
Ways parade helps brokerage gain a competitive advantage
Essential logistics key performance indicators and metric you need to track
Requirements
No requirement
Description
A freight broker is an intermediary between a shipper and a freight service provider.Freight brokers can specialize in certain types of freight such as equipment hauling on lowboys, oversize, bulk tanker, auto, or other types of freight transportation. Many shippers either underestimate the role of freight brokers or have a skeptical attitude towards their business. This misunderstanding of direct freight services is a result of not knowing how exactly brokerage services function, and how to work with them. Working with freight brokers can significantly reduce your time spent on load arrangements and carrier search.Freight brokers have pre-existing relationships with carriers, so they can often provide lower freight rates to the customers. Once you collaborate with your freight broker, you can eliminate transportation costs because of their reduce rates and have more efficient logistics processes.The customer satisfaction is a very key and essential point in freight broker business, when brokers satisfy their customers well then they will always get repeat business and good word of mouth recommendation. Pricing forms the basis for all business decisions, and while today's shippers and carriers want strategic value, pricing structure always influences transportation decisions. Its the pricing structure that secures carriers and shippers, but it is not always the price that keeps customers. The current trends in digitization has help brokers to effectively and efficiently deliver quality service to their clients. If a broker delivers faster and with fewer performance issues than a competitor, future price adjustments may be more accepted by carriers and shippers.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is a freight broker

Lecture 3 What does a freight broker do

Lecture 4 Advantage of using a freight broker

Section 2: How Can Freight Broker Build Better Carrier Relationship

Lecture 5 Benefits of strong carriers relationship

Lecture 6 Build trust

Lecture 7 Stand out from the competition

Lecture 8 Be thankful

Lecture 9 Pay on time

Lecture 10 Communicate

Lecture 11 Do not shy away from technology

Section 3: Carrier Relationship Management Tips For Freight Broker

Lecture 12 Start small

Lecture 13 Collect information

Lecture 14 Make promise you can keep

Lecture 15 Grow your business with your carrier

Section 4: Three Tips For Brokers To Gain And Retain Customers

Lecture 16 High-velocity quotes

Lecture 17 Carriers network strength

Lecture 18 Managed technologies

Section 5: Customer Satisfaction Tips For Freight Agent

Lecture 19 Provide personalized attention

Lecture 20 Ask for feedback and implement changes

Lecture 21 Exceed expectation

Lecture 22 Consistency

Section 6: Freight Brokers Sales Tips For Prospecting Shipper Customer

Lecture 23 Introduction

Lecture 24 Know your prospect websites well

Lecture 25 Tap your inside knowledge of industry

Lecture 26 Build a referral pipeline

Lecture 27 Expect resistance by prepping responses

Lecture 28 Stay focused; do not give up

Lecture 29 Demonstrate the value of your company

Lecture 30 Emphasize the third-party nature and outside view of your brokerage

Section 7: Freight Brokerage Best Practices How To Qualify New Customers

Lecture 31 The problem with an all the freight approach

Lecture 32 How to qualify or disqualify freight customer

Lecture 33 Freight brokerage best practices

Section 8: Three Strategies To Build A Freight Broker Book Of Business

Lecture 34 Full service

Lecture 35 Lane- focused

Lecture 36 Industry -focused

Section 9: Digitization Of The Freight Brokerage Industry

Lecture 37 Introduction

Lecture 38 Cloud-based TMS

Lecture 39 Real-time transportation visibility platform

Lecture 40 Digital freight network; carrier capacity

Lecture 41 Business intelligence tools

Lecture 42 Digital freight broker benefits

Section 10: Ways Parade Helps Brokerage Gain A Competitive Advantage

Lecture 43 It can help broker improve relationships with carriers

Lecture 44 Parade makes carriers reuse

Lecture 45 It serves as a carriers CRM reducing reliance on tribal knowledge

Lecture 46 You can preplan loads with parade

Lecture 47 Key integration partners can help you transform your tech

Lecture 48 Parade help broker book more loads faster

Section 11: Ways Freight Broker Aid Shippers To Fulfill Customer Experience Promises

Lecture 49 Freight broker companies use technology to find capacity in times of market

Lecture 50 Brokerages are more likely to use data to track carrier performance

Lecture 51 Broker companies business depends on satisfied happy end-user

Lecture 52 Broker experience and radical visibility provide the ultimate peace of mind

Section 12: Essential Logistics KPIs And Metric You Need To Track

Lecture 53 Introduction

Lecture 54 Order management KPIs

Lecture 55 Supply KPIs

Lecture 56 Inventory KPIs

Lecture 57 Distribution KPIs

Lecture 58 Transport management KPIs

Section 13: Things Freight Brokers Can Do Attracts Customers

Lecture 59 Introduction

Lecture 60 Proper licensing

Lecture 61 Multiple modes

Lecture 62 Stay in touch with drivers

Lecture 63 How long you have being in business matter

Lecture 64 Join professional association

Freight brokers, freight forwarders, transport operators, trucking companies, truck drivers, managers, directors, CEO, Transport consultants, students, business people, wholesalers, distributors, etc