Difficult Conversations: The Complete Guide

Managing difficult discussions, persuasion, communication, leadership, feedback, assertiveness, knowing how to say no

What you'll learn
Prepare and manage a difficult conversation effectively
Express your opinion without hurting the person in front of you
Assert yourself without being aggressive
Manage your emotions during difficult discussions
Communicate with difficult people with confidence
Get your message across with assertiveness
Communicate more effectively to influence
And much more
Requirements
Be open-minded and ready to take action.
Description
Comprehensive Program on Difficult ConversationsThis training contains everything you need to know to prepare and lead a difficult discussion.In this training, I explain to you step by step how to prepare a difficult conversation. I'll share with you the do's and don'ts. I will also give you examples and practical exercises to illustrate each point.Here are some testimonials from my course participants:“I'm happy to be able to listen to people like Jamal. It's concrete, it goes to the essentials, there is a real sharing, it's precise and above all we feel that he knows what he's talking about with a good preparation upstream. I can only recommend this training because it is clearly an investment to make! ". Salahddin“Pleasantly surprised by this course, I learned a lot. So, big questioning that comes at the best time in my life. Very motivating! » Nicholas“Thank you for the concrete, the clarity and the synthesis! ". Lynne_________________________________________Why join this training on managing difficult conversations? Do you need to talk to someone about a sensitive subject but you don't know how to go about it?Have you tried to bring up a sensitive topic with someone but couldn't find common ground?Are you just afraid of having difficult conversations?If so, this training is for you!We all face situations where we have to confront someone because they did something we didn't like or because they said something to us that didn't please us either, or simply to change a situation that is considered unacceptable.Unfortunately, most people have never learned how to handle these difficult conversations. Leaving difficult conversations unfinished can lead to conflict and limit you in your career or personal life.Whether you are a manager, employee or parent, you sometimes need to correct certain behaviors, lay down certain rules or simply clarify certain situations.It is for this reason that difficult conversations are a mandatory step. But they should not be a source of stress or anxiety, because there are techniques that allow you to manage them with confidence and serenity.This is exactly what I am sharing with you in this training.You don't have to guess, here are just a few skills you will learn by the end of this training:Prepare and manage a difficult conversation effectivelyExpress your opinion without hurting the person in front of youAssert yourself without being aggressiveManage your emotions during difficult discussionsCommunicate with difficult people with confidenceGet your message across with assertivenessCommunicate more effectively to influenceAnd much moreThis is not a theoretical course, the techniques I share with you, you can immediately apply them and also see results. Throughout the training, you will find practical exercises to immediately apply what you learn.Now, if you're ready to take your communication to the next level, I'll tell you right away inside.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Change your perception of difficult conversations

Lecture 3 [Exercise] Change your perception of difficult conversations

Section 2: How to approach difficult conversations

Lecture 4 4 steps to prepare for a difficult conversation

Lecture 5 [Exercise] 4 steps to prepare for a difficult conversation

Lecture 6 5 Ingredients to manage a difficult conversation

Lecture 7 [Exercise] Prepare your conversation

Lecture 8 A detailed example

Lecture 9 How to announce a bad news

Lecture 10 Pay attention to your language

Section 3: How to deal with difficult people

Lecture 11 The STAR method for giving feedback

Lecture 12 [Exercise] Give feedback

Lecture 13 Overcome the fear of giving feedback

Lecture 14 How to deal with difficult people

Section 4: How to deal with difficult people

Lecture 15 How to deal with people who resist change

Lecture 16 How to Say No

Lecture 17 [Examples] Knowing how to say no

Lecture 18 How to deal with passive-aggressive behaviors

Lecture 19 The 3 universal processes

Lecture 20 [Exercise] The 3 universal processes

Section 5: Conclusion

Lecture 21 A final word

Lecture 22 Contact

Lecture 23 Bonus

Lecture 24 Your certificate

This training is for you if you need to talk to someone about a sensitive subject but you don't know how to go about it.,If you've tried to bring up a touchy subject with someone but couldn't find common ground.,Or if you are simply afraid of having difficult conversations.