Customer Service: Delivering Effective Service

Customer service is an essential part of any business that can drive customer satisfaction, brand growth, and repeat bus

What you'll learn
Establishing tone
Identifying customer needs
Addressing customer needs
Creating return customers
Requirements
No prerequisites
Description
Delivering Effective Service is designed to teach students how to provide exceptional service that leaves a lasting impression on their customers. Customer service is an essential part of any business that can drive customer satisfaction, brand growth, and repeat business.This course will provide a comprehensive overview of the key elements of delivering effective customer service. It will address the importance of establishing tone including bringing positive energy to each customer interaction, how to utilize tone and voice to convey appropriate messaging, and how to apply tailored language to properly enforce your message. The series will also cover how to address customer needs from identifying what it is they actually need, addressing each situation to ensure the customer is satisfied, to going above and beyond to deliver exceptional service. Finally, this course will discuss how to create return customers including the importance of following up after every interaction, how to effectively address customer complaints, and key strategies to win over difficult customers.With nearly 10,000 training videos available for desktop applications, technical concepts, and business skills that comprise hundreds of courses, Intellezy has many of the videos and courses you and your workforce needs to stay relevant and take your skills to the next level. Our video content is engaging and offers assessments that can be used to test knowledge levels pre and/or post course. Our training content is also frequently refreshed to keep current with changes in the software. This ensures you and your employees get the most up-to-date information and techniques for success. And, because our video development is in-house, we can adapt quickly and create custom content for a more exclusive approach to software and computer system roll-outs.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Establishing Tone

Lecture 2 Bring the Positive Energy

Lecture 3 Utilizing Tone and Voice

Lecture 4 Applying Appropriate Language

Section 3: Addressing Customer Needs

Lecture 5 Identifying Customer Needs

Lecture 6 Addressing the Situation

Lecture 7 Going Above and Beyond

Section 4: Creating Return Customers

Lecture 8 Following Up

Lecture 9 Addressing Customer Complaints

Lecture 10 Winning Over Difficult Customers

Section 5: Conclusion

Lecture 11 Recap

This course will provide a comprehensive overview of the key elements of delivering effective customer service. It will address the importance of establishing tone including bringing positive energy to each customer interaction, how to utilize tone and voice to convey appropriate messaging, and how to apply tailored language to properly enforce your message.