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    3. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (repost)

    Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (repost)

    Posted By: rolexmaya
    Date: 2 Aug 2011 09:20:10
    Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (repost)

    Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
    Pearson Education; 1st edition | June 15, 2002 | ISBN-10: 0130353310 | 304 pages | PDF | 3 Mb

    A detailed, start to finish plan for building a customer-centric culture-and systems that let good people deliver outstanding service. Author shows how to inculcate customer-focused cultures with the vision, values, goals, relevance, feedback, and actions needed to succeed.

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