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    3. Customer Care Excellence: How to Create an Effective Customer Focus

    Customer Care Excellence: How to Create an Effective Customer Focus

    Posted By: tot167
    Date: 18 May 2008 07:56:00
    Customer Care Excellence: How to Create an Effective Customer Focus

    Sarah Cook “Customer Care Excellence: How to Create an Effective Customer Focus"
    Kogan Page | 2008-03-01 | ISBN: 0749450665 | 280 pages | PDF | 1,3 Mb

    Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.



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