Tags
Language
Tags
June 2025
Su Mo Tu We Th Fr Sa
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 1 2 3 4 5
    Attention❗ To save your time, in order to download anything on this site, you must be registered 👉 HERE. If you do not have a registration yet, it is better to do it right away. ✌

    ( • )( • ) ( ͡⚆ ͜ʖ ͡⚆ ) (‿ˠ‿)
    SpicyMags.xyz

    Crm Customer Relationship Management Through Case Studies

    Posted By: ELK1nG
    Crm Customer Relationship Management Through Case Studies

    Crm Customer Relationship Management Through Case Studies
    Published 7/2022
    MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
    Language: English | Size: 1.43 GB | Duration: 4h 28m

    The course will take you through the CRM framework and techniques.

    What you'll learn
    The course is aimed to enhance your knowledge and understanding of various concepts relating to customer relationship management.
    Through this course, learners are expected to gain an insight into the history of CRM and its involvement
    The learners will get to know various CRM strategies that are deployed by the organizations and how they select the strategy suited to them.
    The learning objective of this course is to help the learners understand how customer relationship management works in different organizations.
    Requirements
    The course is designed in such a manner that anyone who has the desire to learn about customer relationship management can get enrolled for this course. Therefore, there are no specific pre-requisites for this course.
    Description
    Customer relationship management is the set of all practices, methods, and techniques that an organization deploys when dealing with its customers. The purpose of CRM is to help the organization improvise its division of customer service so that it is able to retain its existing customer base and also attract new customers thereby increase revenues. There are different customer relationship management tools that help you manage and provide effective services to your customers such as Salesforce, Infusionsoft, Team support, and such others.What skills will you learn in this Course?At the end of the course, you will develop the following skills:CRMCustomer ServiceStrategic CRMOperational CRMManagement CRMThe course is aimed to enhance your knowledge and understanding of various concepts relating to customer relationship management. Through this course, learners are expected to gain an insight into the history of CRM and its involvement as well as development and executive of an idle CRM strategy for building a strong customer basis and retaining them with the help of customer satisfaction.The learning objective of this course is to help the learners understand how customer relationship management works in different organizations. The learners will get to know various CRM strategies that are deployed by the organizations and how they select the strategy suited to them. The course comes with two case studies to give a better insight of how CRM strategies are selected and executed in the practical scenario.

    Overview

    Section 1: CRM-Case Study 1

    Lecture 1 Introduction to CRM-Case Study 1

    Lecture 2 CRM Definition

    Lecture 3 CRM-Complements

    Lecture 4 Company Overview

    Lecture 5 Company Vision and Mission

    Lecture 6 IRIC Mileposts

    Lecture 7 Services Offered

    Lecture 8 Objective

    Lecture 9 Key Observations

    Lecture 10 CRM Strategy

    Lecture 11 Ethos Complements

    Lecture 12 Geo Assessment

    Lecture 13 SCRM Audit

    Lecture 14 SCRM Audit Continue

    Lecture 15 PESTLE Analysis

    Lecture 16 SWOT Analysis

    Lecture 17 SCRM-Complements

    Lecture 18 CSPM

    Lecture 19 CEVD

    Lecture 20 CEM

    Section 2: Introduction to CRM-Case Study 2

    Lecture 21 Introduction to Case Study

    Lecture 22 CRM Definition

    Lecture 23 CRM Complements

    Lecture 24 Company Overview

    Lecture 25 Vision and Mission Statement

    Lecture 26 IRIC Mileposts

    Lecture 27 Business Verticals

    Lecture 28 Objective

    Lecture 29 Key Observations

    Lecture 30 CRM Strategy

    Lecture 31 Ethos Complements

    Lecture 32 Geo Assessment Profiling

    Lecture 33 CRM Audit

    Lecture 34 CRM Audit Continue

    Lecture 35 PESTLE Analysis

    Lecture 36 SWOT Analysis

    Lecture 37 OCRM Complements

    Lecture 38 CRM SFA

    Lecture 39 CRM MA

    Lecture 40 CRM SA

    The course can be opted for by the following audiences: Students keen on learning the subject Scholars in customer relationship management, marketing, sales, management, commercial, and finance stream Persons working as an industry, business, and functional analysts. Chartered Accountants, CFAs and, other professionals relating to functions such as customer relationship management, digital marketing, marketing, corporate strategy, operations, sales, business development Business owners who want to acquire the skills of customer management.